Own a portfolio of assigned customer accounts end to end
Run daily Zoom calls including onboarding, training, troubleshooting, and check-ins
Help customers configure and use the Whippy platform correctly
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. They are at $6M ARR, bootstrapped, and scaling fast.
Personally own a portfolio of Whippy's most strategically important enterprise accounts
Manage and develop a team of CSMs and Deployment Engineers across LATAM
Build CS playbooks, onboarding frameworks, health scoring, and team standards from scratch
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. They are at $6M ARR, bootstrapped, and scaling fast.
Identify and generate revenue through upsell and cross-sell to existing customers
Proactively own and manage a book of accounts, including decision maker relationships
Consult existing clients on internal process to drive change and expand use of Deel's product offerings.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, their team of 7,000 spans more than 100 countries and brings a connected and dynamic culture that drives continuous learning and innovation for their customers.
Own GRR as your primary metric and ensure every Commercial account renews, resolving any risk to renewal well in advance.
Proactively identify expansion opportunities like platform consolidation and services upsell, creating a clear business case.
Build strong relationships across accounts, understand stakeholder roles, and connect Upbound's technical progress to business outcomes.
Upbound is redefining how modern infrastructure is built for the Agentic AI Era. They partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence and supports Fortune 500 companies and platform engineers across 100+ countries.
Manage the full renewal cycle, engaging customers 90–120 days out.
Drive cross-functional consensus between Sales, Legal, Finance, and Customer Success.
Identify upsell, cross-sell, and co-terming opportunities to expand strategically.
Saviynt is an AI-powered identity security leader, safeguarding the digital assets of leading brands, Fortune 500 companies, and government institutions. They are a high-growth, Platform as a Service company with a welcoming and positive work environment.
Manage a high volume of customers using one-to-many communication strategies.
Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.
Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.
Own renewal and expansion performance across a defined portfolio of US and European accounts
Drive module expansion using a structured discovery-to-demo process
Build multi-threaded relationships in every key account
Plexus is the Legal Operating System for the modern enterprise, helping in-house legal teams automate and scale legal work across the business. They are trusted by Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi, with clients reporting 65% productivity gains.
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Infuse is dedicated to delivering exceptional client experiences. They have a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.
Support the operational lifecycle of deals, assisting Account Executives, Account Managers, Customer Success Managers, and RevOps with contract setup, billing coordination, and issue resolution.
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. They help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes.
Collaborate with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Respond.io, founded in Hong Kong in 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. They operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Independently create initial Statements of Work (SOWs) based on approved templates and requested inputs.
Maintain accurate and timely updates within the HubSpot contracting request ticket pipeline, including early and late-stage statuses.
Serve as a point of contact for Sales and Client Services on early- stage contracting-related questions and requests.
Impiricus is an AI-powered HCP Engagement Engine that ethically connects HCPs to pharma resources, reduces go-to-market costs and accelerates patient access. Deloitte named Impiricus the #1 fastest growing company in North America in 2025; they are guided by a council of 2000+ trusted HCP advisors.
Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.
Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.
Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
Iterable is the AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. They empower organizations to activate customer data, design cross-channel interactions, and optimize engagement at scale and has been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies.
Manage current clients and new business development/sales.
Prospect and develop relationships with new clients.
Negotiate annual and individual pricing contracts and agreements.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.
Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
Veeam specializes in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
Master AI agents, automations, integrations, and analytics
Own onboarding, adoption, and expansion lifecycle
Configure AI agents across voice, chat, and messaging
The client is a fast-growing company in the AI-powered business communication space, helping organizations replace manual workflows with intelligent AI agents across voice, chat, and messaging. They partner with enterprise staffing and workforce organizations, embedding AI agents directly into ATS and CRM systems to drive automation, efficiency, and scale.
Be the primary liaison between clients and our teams (Operations, Legal, Compliance, Finance, Project Management, Client Success).
Be the lead for client strategic programs, ensuring the smooth execution of Experian-supported projects.
Represent the voice of the client internally, advocating for their needs and driving resolution of issues.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Build and qualify pipeline by developing account lists targeting Latam craft outbound sequences, and represent Farel at regional aviation events to engage airline executives and commercial leaders.
Lead consultative deals, quantify business cases, coordinate solution demos, and manage multi-stakeholder evaluations for six-figure ARR opportunities across Latam carriers.
Drive contracts to close, own pricing, negotiation, and commercial terms, partnering with Legal and Finance to reach signature and hand-off to Customer Success.
Farel is a US-based startup building an airline operating system that unifies inventory, dynamic pricing, reservations, operations, and customer-facing apps into a single platform, replacing legacy PSS software. Backed by top-tier Silicon Valley VCs, it helps carriers launch in weeks, grow ancillary revenue through integrated upsell modules, and automate routine tasks with AI.
Manage and grow a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
Consult clients on utilizing Sensor Tower’s data to drive strategic decisions and optimize their mobile app strategies.
Build and maintain strong relationships with key stakeholders, from analysts to C-level executives.
Sensor Tower empowers mobile and digital brands with competitive intelligence to win in the market. They are a leading solution for mobile and digital marketers, app developers, and industry analysts, serving independent and Fortune 500 customers across various markets.
Own a portfolio of strategic Arionkoder accounts and drive their sustained growth, retention, and expansion
Build trusted relationships with key stakeholders, including C-level executives, grounded in genuine partnership and long-term thinking
Act as the voice of the customer internally - surface their feedback, advocate for their needs, and influence how AK evolves its offerings and delivery
Arionkoder is a fast-scaling AI consulting firm with a mission to create better futures for humanity through AI-driven solutions. Our customers range from start-ups to global brands, and we're proud of the relationships we build as much as the work we deliver.
Own the full renewal lifecycle for a defined set of customers.
Execute standard renewal motions by documenting renewal risks and customer engagement steps.
Monitor account health using usage trends, support history, and sentiment.
Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.