Source Job

• Own end-to-end client implementation from kickoff to go-live and handoff to Client Success.
• Manage multiple concurrent implementations against aggressive timelines.
• Coordinate cross-functional workstreams across Sales, Product, Engineering, and Care.

We are a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We are a team of 50+ passionate people building one of the most AI-forward organizations in healthcare.

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
• Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems translate into deployable workflows.
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment while mentoring Senior TPMs.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating the customer journey from onboarding to outcomes. With over 2,000 companies trusting its applications and AI agents, Gainsight fosters a culture of collaboration, curiosity, and human-first values.

• Manage a portfolio of strategic clients to ensure they achieve measurable business outcomes through cloud-based solutions.
• Serve as the primary point of contact and trusted advisor, driving adoption, satisfaction, retention, and account growth.
• Collaborate across technical, delivery, and business teams to solve challenges and create long-term value.

This position is listed on behalf of a partner company that specializes in cloud-based solutions and managed services. They are a growing organization fostering innovation, ownership, and customer impact within a collaborative environment.

• Partner with senior client service managers to support client accounts throughout implementation and ongoing service delivery.
• Assist with project coordination, tracking timelines, deliverables, and client requirements.
• Serve as a key point of contact between internal teams and client stakeholders to facilitate effective communication.

The company specializes in client service and support solutions for the healthcare sector. It offers a remote-first culture with a focus on collaboration, innovation, and professional growth.

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.

Included Health is a new kind of healthcare company delivering integrated virtual care and navigation. The company is an equal opportunity employer with a remote-first culture that values transparency and equitable compensation.

• Build trusted relationships with client stakeholders and act as their strategic advisor
• Drive utilization, engagement, and adoption of WellTheory's programs
• Deliver data-driven business reviews with insights and recommendations

WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 50+ passionate people building an AI-forward organization that expands human capability.

• Partner with clinical operations teams to identify and prioritize requirements for Rose's use cases.
• Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, and risk mitigation.
• Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, driven by empathy and powered by AI and predictive analytics. As a growing and innovative organization, it operates with a high degree of agility and encourages cross-training, ongoing development, and a commitment to learning across all areas of the business.

• Lead day-to-day communication for assigned health plan clients
• Manage requests and deliverables with tight tracking
• Coordinate outreach, scheduling, field ops, reporting

• Manage all aspects of PrivacyPro implementation projects, including kick-off, software configuration, go-live, and training.
• Act as main point of contact for customers, owning communications via Zoom meetings, emails, and project documentation.
• Liaise between customer IT groups and internal teams to facilitate technical configuration and provide feedback for product enhancements.

Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high-growth healthcare information technology company with over 3,000 customers and a start-up culture built on innovation and teamwork.

• Act as the primary point of contact for client-facing teams on global onboarding topics, managing enterprise-level clients with tailored workflows.
• Execute and evaluate employee onboardings to improve service quality, and provide support to companies and employees on all onboarding-related issues.
• Collaborate with cross-functional teams like Customer Operations and Sales to deliver best-in-class client support and maintain onboarding knowledge bases.

Remote helps businesses of all sizes recruit, pay, and manage international teams compliantly. With a global team across 6 continents, they foster an async, future-focused culture and encourage innovation and diversity.

• Manage the full client journey from discovery to integration, acting as the main point of contact for all concerns.
• Set success metrics, monitor performance, and lead regular check-ins to ensure progress and resolve issues.
• Build strong client relationships and collaborate with internal teams to ensure smooth execution and communication.

MultiplyMii is a staffing company that connects Philippine talent with US-based clients in the Home Service Industry, also offering CFO and accounting services. The company emphasizes continuous training and professional development, fostering a collaborative and client-focused culture.

• Maintain client satisfaction and expand employer services within assigned territory through retention, growth, and new business leads.
• Drive sales and provide superior customer experience, interacting with Business Unit Leaders, VP, and C-level contacts.
• Consult with clients to construct solutions, grow portfolio through cross-sell/upsell, and negotiate contract renewals.

Experian is a global data and technology company powering opportunities for people and businesses worldwide, operating across markets from financial services to healthcare and insurance. With a team of 25,200 people in 32 countries, Experian fosters an inclusive, people-first culture that has earned it recognition as one of the World's Best Workplaces.

• Lead end-to-end delivery of client services, ensuring projects are completed on time and within scope.
• Oversee client onboarding, resource planning, and staffing for consistent service delivery.
• Build and maintain trusted partnerships with key clients, monitoring satisfaction and identifying opportunities to expand services.

They provide professional services supporting innovative, high-growth businesses. They are a fast-paced organization with a collaborative culture focused on professional development and mentorship.

• Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
• Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
• Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.

• Lead technical workstreams in enterprise sales cycles, translating prospect goals into GoodShip solutions.
• Design and deliver tailored proofs of concept that demonstrate measurable value and accelerate deal closure.
• Own technical continuity from contract signature through onboarding, ensuring successful implementation and value delivery.

GoodShip is an AI-powered platform that optimizes transportation networks for freight, enabling teams to reduce costs and improve service. It is a well-funded startup backed by top venture firms, with a culture of innovation, collaboration, and agility.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Lead and manage successful delivery of engagements driving customer adoption of Google Cloud services.
• Engage with diverse stakeholder groups, including executives, to gather requirements and scope engagements.
• Utilize relationship management, leadership skills, and technical background to proactively mitigate risks and resolve issues.

Zencore is a fast-growing company founded by former Google Cloud leaders, architects, and engineers. They embed within customer teams to provide strategic guidance and execute cloud modernization projects in a collaborative style.

• Lead complex, multi-stakeholder event technology implementations, owning client relationships and managing timelines, risks, and cross-functional teams.
• Manage multiple concurrent client engagements with project cycles averaging 9–12 months, including mid-lifecycle transitions.
• Drive client communication, scope conversations, and change orders while coordinating internal resources and post-event reviews.

RainFocus provides an industry-disrupting event software platform for Fortune 500 companies like Adobe, Cisco, and IBM to manage in-person, virtual, and hybrid events. The company is well-funded, growing rapidly, and focused on changing the market with a culture that is challenging, fun, and exciting.

• Provide top-notch care to clients, resolving issues efficiently in collaboration with the tech team.
• Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
• Analyze client feedback and define action plans to improve our solution.

Pivot builds an AI operating system for procurement, combining intake, approvals, vendor management, invoice matching, and ERP integrations. With 70 employees across 25+ countries and $70M in funding, they serve enterprise clients like DoorDash and Lemonade.

• Serve as the primary point of contact for enterprise clients, managing relationships and growth opportunities.
• Identify and execute cross-selling and up-selling strategies to meet revenue targets.
• Collaborate with internal teams to ensure successful client onboarding and feedback integration.

RxVantage connects healthcare providers with life science experts and resources to improve patient care. We are a small company with a proven product, a strong mission, and a passionate team.