Monitor and triage cybersecurity alerts across client environments.
Investigate suspicious activity and escalate potential threats.
Collaborate with team members during shift handoffs and ongoing investigations.
Tusker is a Managed Security Services Provider (MSSP) that protects organizations from evolving cyber threats. The company offers a 4-day workweek and provides mentorship and training for cybersecurity professionals.
Provide exceptional technical support to clients, exceeding their expectations.
Escalate customer support issues and communicate criticality and timeliness.
Prepare and maintain hardware, documentation, and monitor alerts.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.
You lead customer onboarding and deliver live training sessions to diverse audiences.
You create and maintain educational content such as guides and video libraries.
You build adoption programs and track metrics to drive customer success.
We empower job seekers to land more interviews with AI. We are a self-funded, profitable startup with a small, passionate team that has been thriving for 11 years.
Develop and manage interactive learning content for the Censys LMS, including courses and capture-the-flag exercises.
Create and maintain product documentation, video content, and email onboarding programs that reflect the current product state.
Collaborate with cross-functional teams to teach users not just how the product works, but why it matters for attack surface management and threat hunting.
Censys provides real-time Internet intelligence and actionable threat insights for global governments, Fortune 500 companies, and leading threat intelligence providers. They foster a culture of innovation and collaboration, with a team dedicated to mapping and securing the internet.
Independently create and review complex cybersecurity professional services documents, including Statements of Work and Change Orders.
Coordinate communications between internal stakeholders to ensure accurate and timely delivery of client-facing documents.
Mentor less experienced team members and assist with team process documentation and quality assurance.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. With over 1,300 employees, the company is a rapidly growing, privately-held value added reseller with a culture defined by core values, collaboration, and mentorship.
Maintain documentation, provide user training, and participate in rotating Saturday on-call coverage.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, projects, and hardware/software sales. They serve roughly 1400 clients nationwide and foster a service-first, relationship-focused culture.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Develop and execute strategic enablement initiatives to enhance time-to-value and customer adoption for post-sales teams.
Lead technical onboarding and training programs, including live demos and lab environments, for Customer Success and technical field teams.
Collaborate cross-functionally with Product, Engineering, and Customer Success leadership to refine enablement programs and drive measurable business impact.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. With a focus on AI-native culture, the company empowers employees and fosters innovation at scale.
Act as an intermediary between partners and the SOC team, providing exceptional customer support via phone, email, and chat.
Break down complex SOC concepts, log data, and product behavior into digestible guidance for partners.
Collaborate with internal teams to troubleshoot product issues and advocate for partner needs.
Huntress is a cybersecurity company founded by former NSA operators, offering enterprise-grade security to businesses of all sizes. It is a fully remote global team securing over 5M endpoints and 11M identities, with a culture of passionate ethical hackers.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Provide timely customer support across phone, chat, email, and ticketing channels, resolving PCI DSS inquiries with first-contact resolution.
Guide customers through compliance processes using clear, step-by-step instructions and troubleshoot the online platform.
Maintain accurate records, identify recurring issues, and recommend process improvements to enhance efficiency.
The company specializes in payment-card compliance and cybersecurity solutions, providing customer support for PCI DSS requirements. It is a remote-first organization that values accuracy and customer-first mindset, though specific team size is not disclosed.
Conduct weekly 45-minute virtual coaching sessions with assigned clients.
Provide skill-based, short-term work focused on situational, developmental, or performance-based concerns.
Help clients build specific skills and reach concrete goals around everyday challenges and areas where they feel stuck.
Gaggle has supported student safety and well-being for over 25 years, partnering with school districts nationwide to provide virtual coaching services to K-12 students and staff. They offer a 100% remote work environment with flexible scheduling and a supportive culture.
Source and screen candidates for open roles across three offices using job boards, LinkedIn, and direct outreach during evening and weekend hours.
Conduct initial phone screens, administer questionnaires, and schedule interviews while coordinating time zones between Florida and New York.
Maintain accurate candidate records in the ATS, document screening notes, and provide end-of-shift pipeline summaries.
The Ward Law Group is a personal injury law firm dedicated to helping injured individuals navigate challenging times. Recognized as a Best Place to Work for consecutive years, they foster a collaborative, innovative, and high-accountability culture where team members grow and make a meaningful impact.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Manage tutoring session reports, user rostering, and scheduling to ensure operational accuracy.
Coordinate tutor substitutions, onboarding, and cross-functional issue resolution.
Identify opportunities to improve workflows and maintain strong communication with leadership.
They operate an online tutoring marketplace connecting students with tutors. They are a growing, education-focused organization with a collaborative, team-oriented culture.
Guide customers through setup and go-live, ensuring they reach their first audit milestone.
Collaborate with founders, CTOs, and security teams to map goals to actionable milestones.
Own next steps when stuck, partnering with internal teams to keep the project moving.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and more for organizations worldwide. Backed by top investors, it serves over 4,000 companies in 75+ countries and fosters a remote-first, ownership-driven culture.
Conduct virtual meetings with clients via web conferencing to understand their needs and present solutions.
Build strong, long-term client relationships through ongoing follow-ups and exceptional service.
Maintain accurate client records, schedule appointments, and complete other administrative tasks.
Global Elite Empire Consultants is a technology-driven organization that helps clients through virtual consultations. The company fosters a supportive team environment focused on success and offers opportunities for growth.
Develop and execute the AirHub training, user readiness, support, and adoption strategy.
Create and deliver role-based training, user guides, and support materials for diverse user populations.
Establish and manage user-support models and monitor adoption barriers.
Valiant Solutions is a security-focused IT solutions provider with public clients nationwide, named one of the fastest-growing privately held companies by Inc. 5000 and Washington Technology's Fast 50. With a strong focus on employee culture, they offer great benefits and career development opportunities.