Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.
Investigate and resolve complex Navigator system and Disability Tax issues with accuracy and timeliness.
Perform operational tasks such as handling stores, GWIZ requests, orphaned payments, and duplicate tax slips.
Manage security access, user profiles, and system permissions for Disability and Group Life operations.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. It is a large global company with a diverse workforce and an inclusive culture.
Partner with the Onboarding & Integration team to support successful execution of system integration plans for acquired Focus offices.
Perform detailed comparisons between legacy systems and Orion to validate account performance, billing, and related operational data.
Identify data discrepancies, escalate issues, and coordinate timely resolution with internal teams and external partners.
Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. With over $180 billion in regulatory assets under management, they serve clients in all 50 states and are part of Focus Financial Partners.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Gather and analyze client requirements for integrated pension and employee benefits administration solutions.
Collaborate with cross-functional teams to configure software and define testing criteria.
Conduct solution demonstrations and provide ongoing follow-up with stakeholders.
TELUS Health is a global health and well-being provider leveraging technology to improve health outcomes. The company employs nearly 10,000 people and fosters a culture of innovation and collaboration.
Handle inbound customer inquiries via phone in English and French, troubleshooting financial software issues.
Educate users on product features and identify upsell opportunities to enhance platform value.
Apply de-escalation techniques while navigating multiple systems to document interactions accurately.
Jobgether uses AI-powered matching to review applications for partner companies. They process personal data for candidate evaluation and share relevant information with hiring employers.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat.
Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.
Triage and resolve customer requests via Zendesk and internal tools.
Investigate time-sensitive issues using data to confirm root cause before escalating.
Build deep working knowledge of Focal's systems to diagnose issues independently.
Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Lead complex software implementation projects from planning through completion, ensuring on-time delivery and client satisfaction.
Manage cross-functional teams and coordinate resources, timelines, and client communication to achieve successful outcomes.
Proactively identify risks, resolve issues, and drive continuous improvement across project delivery processes.
This company is a technology services partner that delivers mission-critical software solutions to clients across industries. They operate as a distributed team with a focus on project excellence and client satisfaction.
Provides implementation support and management of MRO applications, including data gathering and configuration.
Serves as primary resource during implementation for internal and external teams on application setup and functionality.
Develops and maintains documentation to transition applications to support team, ensuring proper escalation procedures.
MRO provides Curation technologies and MRO application solutions for healthcare partners. The company offers a remote-first work environment and a comprehensive benefits package, focusing on client relations and employee support.
Analyze business requirements and design technical solutions for large-scale digital environments.
Create and maintain system models and diagrams using BPMN and UML.
Collaborate with stakeholders and development teams to ensure successful implementation of product changes.
Jobgether is an AI-powered platform that matches candidates with job opportunities by analyzing applications against core requirements. The company connects talent with hiring employers and uses technology to streamline the hiring process.
Handle and resolve customer payroll inquiries, including discrepancies and system questions.
Respond to tickets across email and chat, meeting SLA and quality standards.
Follow workflows and escalation paths to ensure accurate case resolution.
The company provides payroll services and operations to clients. It is a fast-growing international organization with a fully remote, asynchronous culture that values detail-oriented and motivated individuals.
Provide end-user technical support for computer, application, system, device, access, and hardware issues remotely.
Troubleshoot, resolve, and escalate incidents and requests while documenting and tracking problems using applicable systems.
Perform root cause analysis, create knowledge base articles, and assist with new hire training to ensure excellent customer service.
Humana is a leading U.S. healthcare company providing insurance and healthcare services through our Humana insurance and CenterWell healthcare services. We are a large, publicly traded organization committed to a caring community and continuous improvement.
Lead scoping and discovery calls to document client design requirements and prepare Statements of Work.
Manage and implement multiple customer projects from kickoff to user acceptance testing and signoff.
Work with clients' technical teams to facilitate integration, provide custom solutions, and advise on configuration options.
Unbounce is a software company that provides a platform for building and optimizing landing pages. They are a remote-first team that values individuality and fosters an inclusive culture where employees can bring their full selves to work.
Diagnose, investigate, and resolve member product issues while managing the end-to-end RMA process for replacements and returns.
Cross-train with the Internal Tools support team to field and resolve internal tickets from the Care Hub.
Serve as an escalation reviewer for the Technical Support team, ensuring quality in troubleshooting and adherence to metrics.
Hinge Health uses technology to scale and automate healthcare delivery for musculoskeletal conditions, affecting over 1.7 billion people worldwide. The company is partnered with 50+ health plans, serving over 20 million people across 2,550 employers, with offices in San Francisco, Montreal, and Bangalore.
Identifying and coordinating portfolio/product requirements, epics, user stories, and acceptance criteria with product owners and scrum masters.
Evaluating business risk and criticality through system of records and workbooks, and recommending risk mitigation strategies.
Facilitating pre-testing intake assessments and collaborating with stakeholders to support software and hardware application goals.
Planned Systems International (PSI) is a Government Contractor providing IT solutions and independent verification and validation services to federal clients. The company focuses on supporting Veterans Affairs initiatives and offers a competitive compensation package with benefits including paid leave, insurance, and a 401(k) retirement plan.
Act as a trusted advisor and implementation partner for federal clients.
Support full lifecycle project delivery from requirements gathering to post-implementation support.
Engage with senior stakeholders to define goals and manage expectations.
Our partner is a firm that helps federal clients adopt and optimize mission-critical software solutions. They have a collaborative and mission-driven work culture focused on delivering measurable client value.