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United States Unlimited PTO

  • Own strategic relationships with top US insurance carriers, acting as the bridge between legacy operations and cutting-edge AI platform delivery.
  • Drive end-to-end delivery of complex AI implementation programs, ensuring measurable business impact and deep platform adoption.
  • Influence product roadmap and mentor team members while navigating enterprise politics and managing risk in digital transformation initiatives.

Program Management Executive Relationship Building Digital Transformation

20 jobs similar to Senior Customer Engagement Manager

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US 16w maternity 16w paternity

  • Manage, retain, and expand a portfolio of high-value, multinational strategic clients with complex global requirements.
  • Drive long-term revenue growth, client satisfaction, and global account penetration through renewals, cross-sell, and up-sell.
  • Act as a trusted advisor to senior client stakeholders and partner with regional sales teams and internal stakeholders.

Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. The company has a diverse, global team that values creativity, collaboration, and bold ideas, with a history spanning over 180 years.

Global

  • Lead cross-channel demand generation efforts and experimentation to shape Insurance growth strategy.
  • Manage a team and partner with analytics and product teams for measurable, scalable impact.
  • Oversee new channel enablement, channel execution, analytics, and experimentation frameworks.

Experian is a global data and technology company, powering opportunities for people and businesses worldwide across financial services, healthcare, automotive, and more. They have an amazing team of 25,200 people in 32 countries with an inclusive and purpose-driven culture.

US Unlimited PTO

  • Partner with GTM leadership to identify high-impact opportunities for AI-powered automation and workflow optimization.
  • Own the GTM AI roadmap—prioritizing initiatives based on business impact, readiness, and alignment across functions.
  • Program-manage the design, build, and rollout of AI workflows across the GTM stack, collaborating closely with various teams.

Vanta helps businesses earn and prove trust by empowering companies to practice better security. They have a talented team and have been successful at Vanta without prior security experience. The company started in 2018 and has thousands of companies relying on them.

US Canada

  • Lead and develop a team of value strategists to drive NNACV growth, pipeline origination, and executive customer intimacy across the region.
  • Build and scale Inspire Value intellectual property and AI-enabled delivery capabilities, including industry narratives, value models, and reusable methodologies.
  • Represent ServiceNow at executive forums and facilitate high-stakes customer workshops, white papers, and thought leadership.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.

US Unlimited PTO

  • Leads a team of strategic Account Managers across multiple verticals to drive client retention and revenue growth.
  • Develops long-lasting client relationships by understanding needs and providing strategic solutions leveraging Origami's platform.
  • Oversees team performance, coaching, and training to ensure productivity, quality, and achievement of KPIs.

Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. The company was founded by industry veterans and is an equal opportunity employer committed to diversity and inclusion.

US

  • Develop and execute strategic sales plans to drive new business growth and strengthen market presence in the Employer Stop Loss market.
  • Manage and expand relationships with producers and distribution partners, ensuring strong engagement and alignment with strategic goals.
  • Collaborate closely with underwriting, claims, and cross-functional teams to align commercial strategy and optimize performance.

The company provides stop loss insurance solutions for the employer market. It fosters an inclusive, collaborative culture with a focus on community engagement and professional development.

US

  • Manage client relationships and develop team service strategy to meet client needs, acting as the primary point of contact.
  • Prepare for, plan, and conduct client meetings independently, focusing on strategic risk identification and program design.
  • Perform contract reviews, manage new business RFPs, and participate in prospecting activities to identify and close new business.

Newfront is a modern insurance brokerage transforming the industry with technology and expertise. They are committed to hiring diverse talent and supporting an inclusive workplace environment.

US 5w PTO

  • Oversees development and delivery of carrier management and operational services to support distribution channels.
  • Leads teams in areas like technology enablement, analytics, carrier management, and compliance.
  • Partners with distribution channel leaders to align investments with strategic priorities and goals.

Liberty Mutual is an insurance company with a focus on creating an inclusive workplace. They employ a large workforce and offer comprehensive benefits, workplace flexibility, and professional development opportunities.

United States

  • Lead and develop a high-performing claims organization across rideshare property, auto, and bodily injury lines.
  • Own the end-to-end customer claims experience, driving service quality, efficiency, and regulatory compliance.
  • Partner with product and engineering teams to enhance claims systems and automation tools.

This company is a partner of Jobgether, offering a modern, technology-enabled claims organization focused on rideshare-related claims. They are a remote-first, high-growth firm with an inclusive culture and a focus on automation and customer-centric innovation.

USA Canada Unlimited PTO

  • Oversee Workers' Compensation claims, manage TPA relationships, and analyze loss trends to drive risk mitigation.
  • Lead end-to-end program administration including underwriting operations, policy setup, and compliance.
  • Manage a team of specialists, leverage AI tools, and build a centralized WC knowledge base for operational excellence.

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure, trusted by companies of all sizes. The growing team of 250+ people across the USA and Canada includes entertainment and technology experts, backed by top-tier investors with $130M raised.

US 4w PTO

  • Establish and maintain day-to-day business relationships with clients, becoming their first point of contact and implementing comprehensive service plans.
  • Coordinate open enrollment meetings, prepare communication materials, and liaise with compliance to advise on government reporting.
  • Resolve enrollment, eligibility, and billing issues while maintaining ongoing communication with the Client Executive.

EPIC Insurance Brokers & Consultants is one of the fastest-growing insurance firms in the industry, fueled by capable and committed people. Headquartered in San Francisco since 2007, the company has over 3,000 employees nationwide and fosters a growth-minded culture with core values of owner mindset, inspire trust, think big, and drive results.

GA TN

  • Develops branch strategy and business plans, managing the agency sales force to ensure growth and profit goals are met.
  • Builds relationships with key partners, conducts agency visits, and acts as a liaison to grow profitable relationships.
  • Oversees agency planning, goal setting, and performance reviews, including coaching and succession planning.

EMC is an insurance company with over 105 years of financial strength and stability, recognized as a five-star carrier and two-time recipient of the Best Practices Award of Excellence. Their culture engages and empowers team members to achieve their best, with multiple locations recognized as Top Workplaces.

US

  • Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
  • Lead solution deployments with clear project plans, milestones, and risk mitigation.
  • Leverage impact metrics to demonstrate ROI and support customer expansion.

Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.

US

  • Push to recommendations faster by shaping direction and identifying business process changes.
  • Design end-to-end solutions that integrate humans and agents into enterprise workflows.
  • Navigate organizational complexity, build coalitions, and manage stakeholders with competing priorities.

Airtable is the no-code app platform that empowers people to accelerate their most critical business processes. With over 500,000 organizations including 80% of the Fortune 100, Airtable values diversity and inclusion.

US 2w PTO 14w maternity 8w paternity

  • Connect with inbound leads via phone, email, and text to understand needs and recommend tailored insurance solutions.
  • Consistently meet or exceed sales targets by building strong customer relationships and applying consultative sales techniques.
  • Clearly communicate the value of Kin's insurance products and guide customers to coverage that protects their assets.

Kin is a homeowners insurance company that uses data, technology, and human support to make insurance simpler and more affordable for homeowners, especially in areas with climate risks and rising costs. Founded in 2016, Kin is a remote-first employer with Kinfolk across 35+ states, and has been recognized as a Best Place to Work by Built In Chicago and Forbes.

US Unlimited PTO

  • Lead enterprise-wide transformation initiatives focusing on governance, operating model design, portfolio management, and organizational effectiveness.
  • Partner with executive stakeholders to define transformation goals, success metrics, and implementation roadmaps.
  • Design and implement portfolio governance and prioritization frameworks to improve strategic alignment and decision-making.

Our partner is a consulting-driven organization that helps enterprises bridge strategy and execution through transformation programs. They foster an inclusive, collaborative, and high-performance culture with a focus on professional development.

US

  • Partner with Product, Engineering, Marketing and Clinical teams to execute and improve Pharmacy Care and Weight Health solution initiatives.
  • Identify and champion operational issues, driving root cause analysis and scalable process improvements across both solution lines.
  • Program manage teams to initiate, plan, execute, and monitor initiatives that drive operational excellence and improve the member experience.

Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first generative AI-powered health and care platform. With over 1,700 employers and health plans, they serve 21 million Members and are committed to transforming how people access and experience care.

Global Unlimited PTO

  • Lead end-to-end delivery of customer implementation engagements, translating outcomes into delivery plans and driving execution.
  • Keep multi-party teams aligned on goals, outcomes, and budget, ensuring shared accountability.
  • Proactively identify and mitigate delivery risks and remove blockers with technical credibility.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Fully remote and global, they are transforming into an AI-first organization and are named on GP Bullhound's Top 100 Next Unicorn list and 2025 Great Place to Work certified.

US

  • Define and own the company-wide AI strategy, identifying high-impact use cases across products, operations, and customer experience.
  • Translate business problems into AI opportunities, driving pilots from concept to production with measurable outcomes.
  • Establish AI governance frameworks covering transparency, security, and regulatory compliance, and build internal AI literacy.

Xplor Technologies provides modern vertical software, embedded payments, and AI-powered capabilities to help businesses in fitness, recreation, and other service industries simplify operations and elevate customer experiences. With over 130,000 businesses across 72+ countries, the company processes over $47 billion in payments annually and fosters a culture of curiosity, empathy, and meaningful work.

US 4w PTO

  • Lead client engagements to inform business and evidence strategy for life sciences products, focusing on patient-centric value and data-driven insights.
  • Execute quantitative and qualitative research, including claims analysis, protocol development, and programming in SAS/R to generate real-world evidence.
  • Drive business development, cultivating new and follow-on work while managing project delivery and building integrated RWE generation plans.

Avalere Health is a healthcare consultancy dedicated to reaching every patient possible through advisory, medical, and marketing services. With major hubs in London, Washington DC, and New York, and a global team, they foster an inclusive culture with employee network groups and flexible work arrangements.