Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
Lead and develop a global team of support managers and team leads through growth and change.
Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.
Conduct quality control reviews and modernize reporting structures for compliance and visibility.
Lead process documentation efforts including SOPs, QC workbooks, and scoring criteria.
Develop training materials and facilitate working sessions to drive process improvements.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, the company supports public sector agencies and commercial enterprises globally with end-to-end managed IT services.
Redesign payment processes, onboard AI vendors, and build predictive models to improve operations.
Spearhead quality initiatives and manage teams within operations workflows.
Solve high-impact problems across customer experience, product, and business with curiosity and persistence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing workers. Founded in 2016, it is a remote-first team of over 1,000 people, profitable since 2022, and is a top Y-Combinator company.
Standardize commercial processes across deal management, sales lifecycle, renewals, and reporting.
Design and implement AI-powered tools to help commercial teams work more efficiently and extract insights.
Partner with sales, account management, marketing, and finance to define a scalable operating model.
Private Health Management guides patients through the complexity of serious medical care, acting as an independent advocate to orchestrate the best treatment and support. The company is remote across the U.S. with a team focused on delivering measurably better outcomes.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Define and execute the product roadmap for the maintenance platform, including work order management and resident communication.
Partner with Operations, Engineering, and external vendors to translate business needs into scalable solutions.
Own end-to-end delivery and drive integration strategy for seamless data flow and system interoperability.
Google is a global technology leader focused on search, advertising, and cloud computing. The company employs over 180,000 people and fosters a culture of innovation and collaboration.
Analyse key CX metrics (CSAT, complaints) to identify trends and root causes.
Deep dive into customer journeys to find improvement opportunities and track action plans.
Provide clear, actionable insights and recommendations to product, operations, and leadership teams.
Monzo is on a mission to make money work for everyone by replacing traditional banking with modern, accessible financial products. They offer a range of personal and business bank accounts, credit cards, savings, investments, and pension services, and are known for their award-winning customer service and vibrant coral cards.
Own the core squad roadmap, strategically prioritizing platform improvements and feature enhancements to drive client satisfaction.
Transform support insights into innovation by analyzing ticket data and translating friction points into actionable product bets.
Capture the voice of the customer through direct engagement to uncover outcomes and bridge product gaps.
Relo Metrics is at the forefront of sports sponsorship analytics, empowering brands and rights holders with actionable insights to maximize their investments. As an industry leader, we harness advanced computer vision technology and offer a collaborative environment where technology meets creativity.
Own and optimize AI-powered support tools including chatbots, copilots, and automation workflows.
Analyze customer interactions to improve AI response accuracy and reduce manual workload.
Collaborate with Product and Engineering teams to design intelligent workflows and enhance customer experience.
The partner company is a technology-driven organization specializing in AI-powered support solutions for financial services. It operates as a remote-first, global team with a culture focused on innovation and collaboration.
Own the operational backbone of the global support organization by designing and improving systems, workflows, automation, reporting, and AI tools.
Lead the implementation of AI-driven support capabilities and build forecasting models for support demand to optimize staffing and efficiency.
Partner cross-functionally with Product, Engineering, CS, Data, and Revenue Operations to align customer-facing processes and drive structural improvements.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the team is fully remote and focused on transforming hotel operations through innovation.
Drive operational efficiency by identifying automation opportunities and building intelligent systems to reduce manual work.
Support executive leadership through calendar management, CRM oversight, and high-impact project coordination.
Implement AI-driven workflows and automation tools to streamline administrative tasks and improve team productivity.
Job Duck connects talented individuals with remote job opportunities with US-based employers. The company has earned the Great Place to Work Certification every year since 2022 and fosters a lifestyle culture where employees have a fantastic time.
Liberty Mutual's Agency Distribution Solutions team supports operations, finance, and strategy for Comparion Insurance Agency and LMIA, with over 1,500 agents across 150+ US locations. The company fosters an inclusive culture with comprehensive benefits and professional development opportunities.
Serve as a strategic leader and trusted advisor, managing client relationships and driving process improvements to exceed client expectations.
Collaborate cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to enhance service delivery and resolve issues.
Analyze service trends, lead proactive client meetings, and use data insights to optimize performance and communication.
bswift is a leading benefits administration company that provides cloud-based technology and services to simplify employee benefits for thousands of companies nationwide. The company employs a collaborative, inclusive team and has been recognized as one of Chicago's and the Nation's Best and Brightest Companies to Work For, fostering a culture of excellence, accountability, and superior service.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Partner with cross-functional teams to optimize processes and maintain business systems like CRM and ERP.
Build dashboards, manage data quality, and generate reports to support decision-making.
Support system integrations, troubleshooting, and automation opportunities using AI and tools like Celigo or Zapier.
TextUs is revolutionizing business communication by enabling seamless and impactful engagement between workers and consumers, focusing on innovation and measurable results. The company has a collaborative and data-driven culture with a proven leadership team, empowering every team member to make a difference.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Champion metric-based operations by gathering data and generating insights on cost-to-serve, throughput, and inventory costs.
Own special projects end-to-end, from problem definition and business case to execution and results measurement.
Serve as Operations Chief of Staff, preparing materials for leadership meetings and driving accountability across teams.
Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. The company is scaling its operations and seeks a hands-on manager to drive analytics and process improvement.
Serve as a trusted operational partner to the CEO, managing priorities, executing projects, and improving business processes across multiple businesses.
Coordinate executive operations, project management, research, and process improvement to ensure key initiatives move forward efficiently.
Utilize strong business judgment and exceptional organization to drive work independently in a fast-moving, dynamic environment.
Top Shelf Collective is a family of locally owned businesses based in Jackson Hole, Wyoming, operating a diverse portfolio including retail, hospitality, and specialty services. Led by entrepreneur Stephan Abrams, the organization is focused on customer service, community involvement, and operational excellence with a growing team.
Own end-to-end recruitment for strategic roles across the company.
Lead projects focused on improving hiring quality, scalability, and operational excellence.
Use data, AI, and automation to optimize recruiting processes and support better hiring decisions.
CloudWalk builds payment and technology solutions, focusing on AI-driven innovation. The company is a growing tech firm with a culture of continuous improvement and remote collaboration.
Lead customer engagement projects end-to-end, coordinating across teams and deadlines.
Build and run targeted campaigns using Gainsight or similar platforms to engage non-managed accounts.
Improve retention and proactive engagement by supporting churn-reduction and lifecycle strategies.
Lighthouse is an AI platform that revolutionizes commercial strategy for hospitality by transforming hotel data into real-time intelligence. With $370M in Series C funding and over $100M in ARR, we have 850+ teammates across 35 countries and are scaling rapidly.