Drive retention and growth by building trusted relationships as the primary customer contact throughout the lifecycle.
Mitigate risk through early intervention and develop Save Plans to protect ARR and reduce churn.
Serve as an internal advocate for customer feedback, influencing product roadmap and building advocates.
Hyland pioneers the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, they foster an employee-centric culture focused on career development, wellbeing, and community impact.
Own the design of retention programs that reinforce customer value from onboarding through renewal.
Build utilization programs and equip account teams with playbooks, toolkits, and intelligence to proactively manage account health.
Work with data to identify churn risk early and activate targeted interventions before renewal conversations become difficult.
Superside provides subscription-based creative and marketing services to enterprises. The company focuses on delivering consistent value through account-based marketing and field marketing, with a culture that emphasizes building from the ground up and cross-functional collaboration.
Act as the main client point of contact, building trusted partnerships and ensuring satisfaction with project outcomes
Lead end-to-end delivery of digital projects, ensuring scope, timeline, budget, and quality targets are met
Coordinate delivery across onshore and nearshore/offshore teams, managing dependencies and risks effectively
Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products, experiences, and solutions around real people needs. They offer a flexible and inclusive work culture with global consulting and delivery teams focused on digital product engineering, automation, data engineering, and infrastructure modernization.
Own and grow a book of existing high-value customer accounts, building strong relationships and driving retention.
Hit ambitious monthly revenue, unit, retention, and activity goals through consistent outbound outreach and pipeline management.
Lead discovery conversations with administrators to uncover needs, identify expansion opportunities, and close revenue.
Brightwheel provides a modern technology platform for early education, serving millions of educators and families daily. The company is a three-time Cloud 100 company backed by top investors and has a distributed, customer-focused team across all US time zones.
Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.
Design and manage digital engagement initiatives like in-app messaging and lifecycle communications to support customer onboarding and retention.
Analyze user behavior and product usage data to identify trends and recommend improvements to digital touchpoints.
Collaborate with cross-functional teams such as product management and customer success to align digital experiences with business objectives.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture promoting diversity and innovation.
Ensure clients achieve their desired outcomes with the product, from implementation to ongoing success.
Manage client relationships as the primary point of contact for day-to-day queries and project coordination.
Drive client satisfaction, engagement, and growth through proactive communication and identifying upsell opportunities.
VivaCity builds AI-powered sensors and analytics to give cities a network-wide understanding of transport movements, supporting safer streets and sustainable transport. It is a 60-person AI scale-up with a presence in the UK, North America, and APAC, and a collaborative culture focused on actionable insight.
Identify friction across the customer journey and translate it into measurable CX programs.
Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
Build and scale cross-functional programs with clear owners, metrics, and business impact.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Own and manage a portfolio of high-value client accounts, driving satisfaction, retention, and long-term growth.
Act as a strategic advisor, translating business goals into effective influencer marketing strategies and campaign plans.
Oversee end-to-end campaign execution, ensuring timelines, budgets, KPIs, and content quality are consistently met.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. It operates as a partner to client companies, managing applications and shortlisting top candidates for enterprise brands.
Develop and execute user retention strategies collaborating with cross-functional teams.
Conduct data analysis to identify retention patterns and optimize customer journeys.
Implement targeted retention campaigns using CRM tools like CleverTap and Braze.
Airalo is the world's first eSIM store, enabling connectivity in over 200+ countries and revolutionizing the telecom industry. The company is travel-tech oriented, with a team spread across 50+ countries and six continents, and values diversity, inclusion, and equity.
Manage end-to-end delivery of projects, ensuring on-time and on-budget results using ServiceNow's NowCreate methodology.
Lead the delivery team, collaborate with partners, and handle governance, risk, and financials.
Serve as the single point of contact for customer collaboration and mentor team members to achieve engagement goals.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. With a focus on AI-native culture, the company fosters an environment where technology and talent are unstoppable together.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Manage a broad portfolio of eCommerce merchants using AI tooling to amplify your reach and sharpen your focus.
Prioritize outreach based on churn risk, booking consultations to protect retention and unlock cross-sell opportunities.
Drive one-to-many engagement through webinars, roundtables, and lifecycle campaigns to boost product adoption.
Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through a suite of innovative apps. Our global team empowers eCommerce brands to accelerate growth, fostering a culture of collaboration, creativity, and transformation.
Own cross-functional project delivery across Engineering, Product, Clinical, and Ops, tracking progress and surfacing blockers early.
Run streamlined sprint and delivery rituals that create real alignment, cutting anything that doesn't.
Write precise project briefs and specs executable by engineers and AI agents with minimal back-and-forth.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company with a remote-first, globally distributed team, we value clarity, accountability, and high ownership from every team member.
Drive deep product adoption and improve customer health scores for German-speaking accounts.
Manage post-implementation lifecycle, ensuring retention, satisfaction, and account growth.
Design scalable processes with EMEA leadership and use tools like Gainsight and Salesforce.
Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.
Own retention for a book of high-value Meal Program accounts, focusing on protecting GMV and reducing preventable churn.
Build strong, trusted relationships with customer admins and key stakeholders to ensure ongoing value and a smooth experience.
Proactively monitor churn signals, create retention plans, and partner cross-functionally to improve customer experience.
ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide. The company values work/life harmony and offers a collaborative, high-performing environment with engaged and passionate colleagues.
Manage a portfolio of SMB and Mid-Market clients as their trusted advisor throughout the client lifecycle.
Build strong relationships, monitor client health, and proactively drive engagement and renewals.
Collaborate cross-functionally with Sales, Product, and Marketing to share client insights and improve offerings.
Headspace provides every person access to lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and owning the outcome.
Analyze churn patterns across multiple brands and identify at-risk segments.
Audit customer lifecycle and own initiatives to improve onboarding and activation.
Run experiments on retention strategies and build automations to support at scale.
Foxelli Group builds D2C e-commerce brands reaching millions and generating over $20M annually. The company fosters a culture of AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together.
Drive long-term customer success and adoption of Hyland's products across a defined set of midmarket customers within a pooled Customer Success model.
Prioritize customer engagement based on data-driven signals including renewal timelines, product adoption, health scores, and risk indicators.
Identify churn and downsell risks early and partner cross-functionally to develop and execute mitigation plans.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence and automation solutions. With nearly 4,000 employees, Hyland fosters an employee-centric culture that values diversity, inclusion, and community impact.