Provide remote and on-site support and repair for customers across the Americas, acting as the subject matter expert for the product line.
Coach and mentor partner technicians, lead technical projects, and conduct training classes for technicians.
Manage pre-installation assessments, preventative maintenance, parts returns, and maintain close communication with service managers.
FUJIFILM North America Corporation is the largest graphic distributor in the US, delivering digital printing and office solutions. The company has over 70,000 employees globally and offers a collegial culture and flexible work environment.
Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.
EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.
Lead, coach, and develop a team of Customer Success Managers across EMEA.
Ensure customers derive measurable value from Constructor's product through successful onboarding and ongoing optimization.
Drive high standards of customer experience and implement scalable processes to support team growth.
Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.
Manage and develop four Technical Team Leaders and one NOC Team Lead through one-on-ones and accountability.
Own service KPIs: response time, resolution time, CSAT, ticket aging, and backlog across Service and NOC.
Serve as escalation point for complex client issues and fix root causes, not individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, HIPAA compliance, and cloud hosting. We are 100+ people focused on one industry, which means we get good at it.
Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.
Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.
Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
FEVO is dedicated to enhancing client success through comprehensive support and continuous improvement. You'll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships and creating innovative products.
Lead, coach, and develop a team of Account Executives to consistently exceed quota.
Drive revenue growth through strong pipeline management, sales execution, and improved forecasting.
Partner closely with SDR, Marketing, and Customer Success teams to scale go-to-market execution.
Broccoli is building the AI operating system for home service businesses, helping HVAC, plumbing, and other contractors grow revenue through AI-powered voice and customer communication solutions. Backed by top investors including YC and Khosla Ventures, Broccoli AI is scaling rapidly and becoming a leading AI platform in the home services industry.
Manage a team of Solution Sales Executives to accelerate new business growth in the Enterprise Manufacturing sector.
Develop and execute sales strategies, including territory planning, relationship development, and opportunity closing.
Recruit, coach, and mentor team members to drive excellence and meet quarterly and annual sales goals.
ServiceNow is an AI control tower for business reinvention, providing an AI platform that integrates AI, data, and workflows. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Manage a team of Field Engineers to provide technical support for Clinical Lab/Transfusion Medicine product sales in the South Atlantic region.
Interact with customers to evaluate satisfaction and build stronger relationships, working with local Sales management to integrate field support with regional sales goals.
Coordinate resources for service, maintenance, and training of equipment, and plan regional activities to support business objectives.
QuidelOrtho is a world-leading in vitro diagnostics company with expertise in immunoassay, molecular testing, clinical chemistry, and transfusion medicine. With over 6,000 employees operating in more than 130 countries, the company prioritizes employee happiness and engagement.
Drive operational excellence and business performance through KPI monitoring, dashboards, and strategic reviews.
Provide leadership and governance to Regional Operations Managers, ensuring compliance and accountability across service regions.
Manage financial performance, productivity improvement, and cross-functional initiatives to achieve strategic objectives.
Culligan Quench delivers on-demand filtered water solutions to more than 120,000 customers across North America, helping eliminate single-use plastic bottles. With over 1,600 team members and 90+ locations, the company fosters a culture of innovation, customer focus, and operational excellence.
Lead functional workstreams in Dynamics 365 Field Service implementations, from discovery to post-go-live support.
Configure and optimize Dynamics 365 Field Service including work orders, scheduling, asset management, and mobile experiences.
Collaborate with customers and team members to translate business requirements into scalable solutions and ensure successful adoption.
Quisitive is a leading Microsoft partner focused on cloud transformation, data strategy, cybersecurity, and AI. With significant growth since 2016, the company has expanded across the US, Canada, and India, fostering a culture of craftsmanship, collaboration, and technical expertise.
Define and own the KPI framework for Regional Project Managers, including on-time completion, budget variance, and quality.
Run regular performance review cadence with each Regional PM and serve as escalation point for unresolved issues.
Build dashboards and standardize installation tracking to make regional performance visible to leadership.
Jukebox Health partners with health plans to make homes safer and more accessible for older adults and high-needs populations through personalized home modifications. It is a fast-growing, remote-first healthcare services company backed by top venture capital firms, known for a collaborative and high-trust culture.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Build and lead a team of direct Sales Executives to drive rapid new business growth.
Develop and execute regional sales strategy, including territory planning and partner engagement.
Recruit, coach, and mentor team members while managing accurate forecasts and pipeline.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows. They serve 85% of the Fortune 500 and are building an AI-native culture that empowers employees.
Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients.
Act as a player-coach managing both team performance and direct account activity to drive efficiency and growth.
Partner with Commercial Operations and Sales to identify process improvements and technology enhancements.
ALTOUR is a globally recognized leader in corporate travel management, managing the complexities of connecting people to represent their brands. With over 1,000 team members and a presence in 80+ countries, they foster a collaborative, forward-thinking workplace culture that empowers growth.
You will own customer and field marketing, including sales enablement, event execution, and reference programs.
You will partner with Customer Success and Sales to drive expansion pipeline and retention.
You will build proof through case studies and advocacy to support deals.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, it is a tech-forward company focused on accelerating speed to care.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Lead the calling team that books onsite appointments and manages quote follow-up.
Develop and enforce a sales playbook for in-home consultations, turning top-tier techniques into non-negotiable standards.
Work directly with the Customer Operations head to scale sales performance across all customers.
Wonderly is an AI-native operating system for home services businesses, replacing multiple software tools with its own system and AI agents. The company has a team of 70 and has raised over $50M from top-tier investors, with $20M in annual free cashflow from another product line.
Lead, coach, and develop a team of up to 10 FTEs to drive performance and service excellence.
Monitor workflows, evaluate productivity, and provide real-time guidance to Pharmacy Liaisons.
Collaborate with cross-functional teams to enhance patient interactions and operational efficiency.
Shields Health Solutions is a healthcare company that provides specialty pharmacy services to improve patient outcomes. They foster a collaborative and patient-focused culture, supporting team development and operational excellence.
Lead and coach a team of ~8 account executives to achieve quarterly targets and develop sales strategies.
Hire new account executives and provide onboarding and ongoing coaching for growth.
Work cross-functionally to solve problems, create training content, and embed cultural principles.
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights. With a focus on improving safety and efficiency, the company represents over 40% of global GDP industries and fosters a high-performance, inclusive culture.
Lead and develop a full-stack sales team owning the entire process from lead qualification to onboarding and account management.
Build the team and its processes from scratch, ensuring high activity and performance.
Coach sales reps on techniques and support them on strategic demos to achieve goals.
Pennylane is a fintech building accounting and finance software for small and medium-sized businesses and tax advisors. The company has grown to over 900 employees, raised €225 million, and has a remote-friendly, international culture.