Conduct outreach to potential clinical trial participants via inbound and outbound calls
Pre-screen and assess patients for eligibility based on study protocols
Educate patients on clinical trial participation, benefits, and expectations
UniTriTeam supports teams in the clinical research space by providing global, remote talent that integrates seamlessly into workflows. The company is mission-driven, people-first, and proud to support breakthroughs in medicine.
Work through an assigned patient queue, placing 80 outbound calls per day at full ramp
Share recent results from a patient's provider in plain language, ask screening questions, and answer what they ask
Manage your own callback list for patients you can't reach on the first attempt
GoldenScript is a pharmacy services platform that combines clinical, insurance, and financial data to optimize patients' medication lists. It is a startup environment where workflows evolve and team members help shape processes.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for auditing and reporting.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Conduct thorough research on attributed patients to understand healthcare needs and enrollment barriers.
Perform telephonic outreach to caregivers and health professionals to enroll children and ensure onboarding.
Handle inbound calls, develop SSI knowledge, and collaborate with Provider Engagement Specialists.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group providing 24/7 virtual-first and in-home care for children with special health needs. It is a startup with a values-driven culture focused on diversity, equity, and inclusion.
Educate prospective members on Thyme Care's services and encourage enrollment through empathetic communication and trust-building.
Conduct outbound calls to 80-100 eligible members daily, document member needs, and ensure proper escalation of urgent issues.
Obtain consent, complete enrollment surveys, and collaborate with the care team to support members in their cancer journey.
Thyme Care is a market-leading value-based oncology care enabler that partners with health plans and providers to deliver better outcomes for cancer patients. They are a tech-native organization with a focus on human connection and have a team dedicated to supporting patients throughout their cancer journey.
Conduct outbound and inbound calls to prospective clinical trial participants and perform protocol-specific prescreening.
Manage patient recruitment pipelines across multiple trials, including cardiology, vaccine, migraine, obesity, and diabetes studies.
Maintain accurate documentation of patient interactions and follow up with qualified candidates to support enrollment goals.
UniTriTeam is a clinical research organization focused on patient recruitment and prescreening for clinical trials. The team supports multiple concurrent studies across therapeutic areas including flu vaccines, migraine, obesity with diabetes, and cardiology, with a collaborative and patient-centered culture.
Handle outbound and inbound member inquiries with professionalism, empathy, and efficiency.
Use motivational interviewing to explain program benefits and support enrollment.
Accurately document interactions and resolve concerns while maintaining HIPAA compliance.
Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.
Answer high volume of inbound calls, transfer/direct calls, and provide exceptional customer service via telephone.
Manage front office patient coordination including appointment scheduling and transport coordination.
Accurately input data into Carenet and EMR databases and verify patient insurance information.
Carenet Health provides healthcare consumer journey solutions, interacting with 1 in 3 Americans daily to improve outcomes. With over 30 years of experience, the company fosters a collaborative culture that empowers growth through trust, opportunity, and accountability.
Conduct high-volume outbound telephonic outreach to members post-discharge and coordinate follow-up care.
Complete timely documentation and scheduling across required systems while supporting referrals and authorizations.
Partner with clinical staff to manage member alerts and escalate changes in condition as needed.
Alignment Health is an innovative healthcare company focused on serving seniors and the chronically ill. They are a fast-growing, mission-driven team of passionate and caring people united to transform the lives of seniors.
Serve as the first point of care for patients and referral partners, scheduling appointments and documenting accounts in a high-volume call center.
Meet call center KPIs for quality, adherence, productivity, accuracy, and conversion while safeguarding PHI and complying with HIPAA.
Collaborate with internal partners and escalate scheduling barriers to support one-call resolution.
ATI is a national healthcare company specializing in physical therapy and patient access services. It fosters a metrics-driven, team-oriented culture focused on delivering empathetic patient experiences.
Professionally and warmly assist clients through inbound and outbound calls and approved communication channels.
Provide accurate case-status information, process explanations, and answers to FAQs using approved guidelines.
Work toward First Contact Resolution by addressing concerns, documenting interactions, and escalating when needed.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as a Best Place to Work, the firm fosters a collaborative, innovative, and high-accountability culture.
Build relationships with patients and caregivers through in-person re-engagement in southern New Jersey.
Support re-enrollment, onboarding, app setup, and telephonic outreach to reconnect families to care.
Partner with interdisciplinary teams and local resources to address barriers to care and social needs.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. It provides 24/7 virtual-first and in-home medical, behavioral, and social care, with a culture centered on compassion and creativity.
Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Serve as the primary contact for incoming patient inquiries, guiding families through the enrollment process with a warm, patient-centered approach.
Manage enrollment documentation, scheduling, and system updates across Salesforce and Athena to ensure timely and accurate processing.
Collaborate with scheduling teams and providers to support families, demonstrate excellent communication, and meet service level agreements.
Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. The team is mission-driven, celebrates diversity, and fosters an inclusive, collaborative culture where every member contributes to the vision of cultivating the full potential of every child.
Handle inbound and outbound phone calls to assist pediatric and orthodontic dental offices.
Confirm appointments, provide pre-visit instructions, and address changes or cancellations.
Verify insurance eligibility, register new patients, and maintain accurate patient information.
Kids Dental Brands provides pediatric and orthodontic dental care services, supporting families and dental offices across multiple states. They are a growing team offering a supportive culture with opportunities for career growth, health coverage, and retirement plans.
Recruit qualified panellists for market research studies through outbound calls, emails, and desk research.
Engage with healthcare professionals to convert them into registered panel members and reactivate inactive members.
Manage recruitment activity efficiently, meet targets, and maintain accurate records while adhering to quality standards.
M3 is a global leader in healthcare technology and research solutions, operating physician websites with over 5.8 million members. With offices worldwide and a culture of innovation, they provide services including market research, medical education, and clinical development.
Call people who have already contacted partnership law firms after an accident
Build trust, answer questions patiently, and guide clients through signing the retainer agreement by phone and e-signature
Speak with clients in both English and Spanish
United Signers helps people injured in accidents in the United States sign with personal injury law firms. They are a remote-first company hiring bilingual intake specialists to support their growing operations.
Make 8-15 outbound calls per hour to eligible patients using warm leads and cold outreach.
Educate patients on the benefits of RPM and CCM programs and enroll interested patients with verbal consent.
Maintain accurate records, meet productivity goals, and support text/email campaigns as needed.
1bios is a leading provider of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other virtual care solutions. The company partners with physician practices and health systems to deliver impactful remote care to patients and is building a growing, empathetic team.
Manage inbound calls and virtual teller sessions, resolving member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs and educate members on appropriate products and services.
Adhere to credit union procedures and federal compliance regulations while completing training and supporting team goals.
GTE Financial is a credit union dedicated to delivering remarkable member experiences through financial solutions and community impact. Recognized as a top workplace by Newsweek and American Banker, it fosters an award-winning culture focused on employee growth and well-being.
Place outbound calls to Medicare eligible customers from qualified leads.
Ask required scripted questions and use rebuttals to overcome caller objections.
Meet transfer targets and appropriately disposition each call.
TP is a global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive, diverse culture with limitless career growth.