Conduct high-volume outbound telephonic outreach to members post-discharge and coordinate follow-up care.
Complete timely documentation and scheduling across required systems while supporting referrals and authorizations.
Partner with clinical staff to manage member alerts and escalate changes in condition as needed.
Alignment Health is an innovative healthcare company focused on serving seniors and the chronically ill. They are a fast-growing, mission-driven team of passionate and caring people united to transform the lives of seniors.
Make 60+ outbound calls daily to patients interested in clinical trials.
Screen potential participants for eligibility and enter data into databases.
Maintain knowledge of medical indications and support team members.
Headlands Research is a network of advanced clinical trial sites dedicated to enhancing clinical trial delivery. Founded in 2018, the company operates 20+ sites across the US and Canada and is rapidly growing.
Conduct outbound and inbound outreach calls when automated workflows fail, assisting patients with onboarding and clinical metric collection.
Manage high-volume inbound queues, process webform exceptions, and execute clinical triage handoffs to RNs and Pharmacists.
Accurately document patient interactions, track engagement metrics, and collaborate cross-functionally to refine operations.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Execute 80–100+ daily outreach touchpoints via phone, SMS, and email to connect with members and guide them through intake.
Strategically adapt outreach timing, channels, and messaging to build trust, handle objections, and persuade undecided members.
Own member relationships from first outreach through successful handoff to the Care team, ensuring accurate documentation and HIPAA compliance.
Leap is a fast-growing benefits solutions company pioneering employer specialty pharmacy, reshaping how life-changing therapies are delivered and financed. They partner with numerous Fortune 500 companies and TPAs, with a startup culture focused on impact, innovation, and real value for patients and employers.
Conduct thorough research on attributed patients to understand healthcare needs and enrollment barriers.
Perform telephonic outreach to caregivers and health professionals to enroll children and ensure onboarding.
Handle inbound calls, develop SSI knowledge, and collaborate with Provider Engagement Specialists.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group providing 24/7 virtual-first and in-home care for children with special health needs. It is a startup with a values-driven culture focused on diversity, equity, and inclusion.
Serve as the first point of care for patients and referral partners, scheduling appointments and documenting accounts in a high-volume call center.
Meet call center KPIs for quality, adherence, productivity, accuracy, and conversion while safeguarding PHI and complying with HIPAA.
Collaborate with internal partners and escalate scheduling barriers to support one-call resolution.
ATI is a national healthcare company specializing in physical therapy and patient access services. It fosters a metrics-driven, team-oriented culture focused on delivering empathetic patient experiences.
Answer high volume of inbound calls, transfer/direct calls, and provide exceptional customer service via telephone.
Manage front office patient coordination including appointment scheduling and transport coordination.
Accurately input data into Carenet and EMR databases and verify patient insurance information.
Carenet Health provides healthcare consumer journey solutions, interacting with 1 in 3 Americans daily to improve outcomes. With over 30 years of experience, the company fosters a collaborative culture that empowers growth through trust, opportunity, and accountability.
Handle outbound and inbound member inquiries with professionalism, empathy, and efficiency.
Use motivational interviewing to explain program benefits and support enrollment.
Accurately document interactions and resolve concerns while maintaining HIPAA compliance.
Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.
Educate prospective members on Thyme Care's services and encourage enrollment through empathetic communication and trust-building.
Conduct outbound calls to 80-100 eligible members daily, document member needs, and ensure proper escalation of urgent issues.
Obtain consent, complete enrollment surveys, and collaborate with the care team to support members in their cancer journey.
Thyme Care is a market-leading value-based oncology care enabler that partners with health plans and providers to deliver better outcomes for cancer patients. They are a tech-native organization with a focus on human connection and have a team dedicated to supporting patients throughout their cancer journey.
Make 8-15 outbound calls per hour to eligible patients using warm leads and cold outreach.
Educate patients on the benefits of RPM and CCM programs and enroll interested patients with verbal consent.
Maintain accurate records, meet productivity goals, and support text/email campaigns as needed.
1bios is a leading provider of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other virtual care solutions. The company partners with physician practices and health systems to deliver impactful remote care to patients and is building a growing, empathetic team.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for auditing and reporting.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Conduct outreach to potential clinical trial participants via inbound and outbound calls
Pre-screen and assess patients for eligibility based on study protocols
Educate patients on clinical trial participation, benefits, and expectations
UniTriTeam supports teams in the clinical research space by providing global, remote talent that integrates seamlessly into workflows. The company is mission-driven, people-first, and proud to support breakthroughs in medicine.
Serve as the first point of contact for new patient leads through inbound and outbound calls, email, and text.
Build rapport, answer questions, and guide patients to book consultations at over 60 clinics while communicating insurance and payment options.
Work collaboratively with internal teams to ensure seamless handoff to clinical care and continuously refine approach based on feedback and performance data.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. With over 70 clinics across 9 states and a Net Promoter Score of 93, they are building the future of vein care in a patient-first environment.
Supervise and coach the Outreach & Engagement team to drive patient enrollment and engagement.
Manage daily outreach operations, technology tools, and compliance with HIPAA and TCPA.
Collaborate with clinical, partner success, and oncology clinics to improve care coordination and outcomes.
Colla Health provides behavioral healthcare to cancer patients as an extension of their medical treatment. The company is a venture-backed startup building a world-class team of clinicians, technologists, and healthcare operations builders passionate about improving patients' quality of life.
Place outbound calls to Medicare eligible customers from qualified leads.
Ask required scripted questions and use rebuttals to overcome caller objections.
Meet transfer targets and appropriately disposition each call.
TP is a global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive, diverse culture with limitless career growth.
Conduct outbound calls to Medicare leads and schedule appointments with licensed insurance representatives.
Communicate with seniors in a patient, empathetic manner while documenting questions and concerns.
Maintain accurate lead records in Excel and provide daily reports to support outreach operations.
They are a U.S.-based health insurance agency that connects Medicare clients with licensed representatives through outbound appointment setting. They work with a remote team, emphasizing empathy, organization, and ongoing professional development.
Connect with eligible patients through inbound calls, outbound outreach, and AI-assisted tools.
Serve as the main point of contact, coordinating with physicians, PTs, and health coaches.
Maintain organized documentation and use motivational interviewing to support patient engagement.
Protera Health is a fast-growing digital health company reimagining musculoskeletal care. Founded by orthopedic surgeons, we combine technology and personalized human support; our multidisciplinary virtual care team treats patients like family.
Conduct high-volume outbound telephone outreach to patients to introduce pharmacy services and guide them through enrollment.
Document patient consent and update electronic health records, including preferred pharmacy and electronic prescriptions.
Manage outreach queues, meet call center performance expectations, and uphold HIPAA privacy standards.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. The company fosters an innovative, evolving environment focused on improving patient outcomes and quality of life.
Call US labs and partners to resolve turnaround times, results status, and order issues
Work the Tier 1 call-request queue, prioritizing by urgency and hitting response-time targets
Document every outcome accurately so teammates can act without follow-up
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.
Build relationships with patients and caregivers through in-person re-engagement in southern New Jersey.
Support re-enrollment, onboarding, app setup, and telephonic outreach to reconnect families to care.
Partner with interdisciplinary teams and local resources to address barriers to care and social needs.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. It provides 24/7 virtual-first and in-home medical, behavioral, and social care, with a culture centered on compassion and creativity.