Prepare and deliver high-quality training to new and existing customers using adult learning principles and various instructional tools.
Enhance training effectiveness by evaluating formats, leveraging AI, coaching customer super users, and implementing reinforcement strategies.
Collaborate with Product, Support, and Customer Success teams to share insights and support achievement of KPIs, including process compliance and customer satisfaction.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners. Founded and privately held, it serves over 30,000 provider organizations, reinvests significantly in R&D, and is recognized as a top private cloud company and one of Canada’s Most Admired Corporate Cultures.
Conduct virtual speech, language, cognitive, and swallowing evaluations for adults with progressive neurologic conditions.
Deliver evidence-based interventions including cognitive-communication therapy, motor speech therapy, and AAC support.
Collaborate with a multidisciplinary team of neurologists, care coordinators, and behavioral health providers to align care plans.
Synapticure is a comprehensive specialty care and life sciences company for individuals living with neurodegenerative diseases. It is a remote-first organization founded by patients and caregivers, committed to transforming care and research for conditions like Alzheimer's, Parkinson's, and ALS.
Design and develop training programs, onboarding modules, and assessments for internal support teams and vendor partners.
Facilitate training sessions and provide direct coaching and actionable feedback to agents and vendor trainers.
Use QA findings and performance signals to identify training gaps and bring recommendations to management.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, building a product used by travelers every day, with a culture of trust, ownership, and freedom.
Support client adoption and satisfaction by delivering foundational product guidance and basic training.
Document client interactions and escalate routine blockers to senior team members as needed.
Maintain a learning plan to expand knowledge of CDK products and dealership workflows.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries. The company fosters an inclusive culture that values curiosity, ownership, openness, and creating possibilities.
Edit and review AAC content for cultural accuracy, grammar, and regional relevance.
Adapt phrasing and vocabulary to reflect local communication norms.
Collaborate with an internal AAC Content Developer during weekly review cycles.
Tobii Dynavox is the world leader in assistive communication solutions, empowering people with disabilities to express themselves and live richer lives. The company offers a collaborative, global culture where individuality is welcomed and employees innovate for meaningful impact.
Deliver engaging new-hire and upskilling training sessions using established guides and workflows.
Monitor performance metrics, identify skill gaps, and create coaching plans to improve outcomes.
Provide direct member and partner support through phone, email, and chat, resolving complex issues.
The company operates in a fast-paced, technology-driven travel environment, focusing on customer experience and modern travel technology. Its culture emphasizes employee development, high service standards, and adaptability, with remote work opportunities.
Deliver engaging new hire and upskilling training sessions using standardized agendas and trainer guides.
Monitor performance metrics, create improvement plans, and serve as a subject matter expert during training initiatives.
Step in to support members via phone, email, and chat to resolve complex travel issues with a professional tone.
Engine is an AI-native platform for intelligent travel, building proprietary technology and supply for modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine has been recognized as a Best Workplace for Innovators and Best Place to Work.
Develop and deliver live and digital training for client RN and MD reviewer teams on queue management workflows.
Coordinate client onboarding training and build scalable training toolkits and LMS content.
Collaborate with internal teams to translate workflow changes into effective training materials and iterate based on user feedback.
Cohere Health delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration and cost containment. The company works with over 660,000 providers and handles over 12 million prior authorization requests annually, fostering a culture of empathy, candor, and continuous growth among its team.
Demo, install, and train clinics on Radformation's suite of automation tools.
Proactively check in with customers to gather feedback and share new features.
Host webinars, develop training materials, and collaborate on research projects.
Radformation specializes in Radiation Oncology workflow automation, focusing on time savings, error reduction, and increased quality care. The company is a fully remote, mission-driven team united by a shared goal to reduce cancer's global impact.
Design and deliver clinical training content using modern instructional design techniques and the ADDIE model.
Partner with customers and internal teams to identify training needs and tailor programs for large accounts.
Maintain clinical standards, measure training effectiveness, and support expansion of clinical training offerings.
Spring Health is an AI-native mental health company eliminating barriers to care through personalized support across coaching, therapy, medication, and specialty care. Reaching over 170 million people worldwide, the team values AI fluency, collaboration, and a culture where everyone feels valued and empowered.
Deliver onboarding and skills-training programs for customer-facing roles, covering client communication and service standards.
Facilitate training sessions in person and virtually, and build content for Scorpion's tech suite and digital marketing channels.
Administer LMS learning paths, gather feedback, and partner with teams to keep training materials current.
Scorpion is a technology and services company helping local businesses thrive through marketing, SEO, reviews, and customer experience tools. It combines AI support with human expertise and values a winning mindset, genuine care, and teamwork.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Lead the design and delivery of onboarding and skills training for Customer Success teams, focusing on Scorpion's technology suite and digital marketing concepts.
Facilitate engaging in-person and virtual learning experiences, adapting content based on audience needs and business priorities.
Analyze training data and performance metrics to continuously improve enablement programs and content.
Scorpion is a provider of technology and services that help local businesses thrive through marketing, AI support, and human expertise. The company fosters a culture of winning mindset, genuine care, constant improvement, and teamwork.
Own onboarding and rollout across dealerships and multi-rooftop groups, coordinating integrations, training, and launch.
Drive adoption by connecting product usage to measurable dealership outcomes and building trusted leadership relationships.
Manage risk, run check-ins, and identify retention and expansion opportunities.
AgentDynamics builds AI agents for automotive retail, integrating with CRM and DMS platforms to automate sales and service workflows. We've expanded from a single dealership to multi-rooftop dealer groups in under a year, with a high-ownership culture and significant autonomy.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.
Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.
Design and run structured onboarding programs covering product, tools, policies, and tone.
Partner with team leads and QA data to build targeted learning modules for skill gaps.
Deliver workshops and own the knowledge base, including playbooks, FAQs, and decision trees.
Resilia's customer support team owns training and enablement to deliver excellent service. The company is a global, async-first remote team that values continuous learning and inclusion.
Provide telehealth feeding therapy to children and families, coaching caregivers during real-time mealtimes.
Build on in-person evaluation findings to develop individualized feeding therapy plans.
Track client progress, maintain documentation, and collaborate with ANNA's clinical team.
ANNA is a clinician-owned organization redefining autism care for young autistic children with a neurodiversity-affirming, NDBI approach. The company is mission-driven and collaborative, with a positive culture focused on clinical excellence and team support.
Analyze multi-turn conversation flows to reduce cognitive load and ensure concise answers.
Refine AI's calibration of trust between overconfidence and caution.
Develop specialized personas for tone-alignment across industries.
TELUS Digital builds intuitive AI by refining human-AI interaction. They have a global community of over one million contributors and emphasize flexible, remote collaboration.
Turn new survey designs, program changes, and Salesforce releases into practical training materials, job aids, and release notes for field staff.
Deliver live training sessions and record screen-capture demo videos so teams can refresh without waiting for a session.
Write internal communications pitched to each audience from Country Director to Field Officer, deciding what each group does not need to know.
GiveDirectly delivers cash transfers to people living in poverty, having distributed over $1B to 2+ million people across 15 countries since 2011. With a non-hierarchical, analytical culture and around 650 staff in country operations, it was named one of Time100's Most Influential Companies of 2026.
Own the customer's renewal, usage, and adoption of Kenect product features.
Identify, strategize and execute account expansions, feature upsells and cross-sales.
Deliver group and individual user informational and training sessions about Kenect features.
Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. They are a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world.