Remote Customer service Jobs • Europe

Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management. Accountable and responsible for E2E execution of standard farming and upselling.

We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA.

This is not your standard support role, it requires connecting, solving, and selling with empathy. As a Customer Support & Sales Agent, you’ll be the first human contact for customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You will also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer.

Join Brainlab's technical support team as a Support Specialist and provide expert service, manage installations and maintenance, and support clinical staff from your home office, focusing on products like Loop X and Airo. Responsibilities include performing installations, maintenance, and repairs of systems at hospitals, providing remote and on-site technical support, and ensuring optimal device functionality through diagnostics and upgrades.

This position is 100% Remote in Malta or Spain. Establish yourself as an expert and communicator of Swish’s products and services. Manage day-to-day inbound client inquiries over Slack, email and video conferencing. Identify customer pain points and proactively reach out with solutions for clients. Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams.

As a Solution Consultant you will collaborate closely with clients, Account Managers, Operations, and Product Development teams. The position involves collaborating during the deployment and ongoing utilization of the Everbridge solution. You will provide project management support, technical consultancy, as well as providing comprehensive training.

Responsible for team management, supervision and evaluation of CIS customer service operations. Formulate and improve the workflow, business standards, management system, and incentive policies of customer service operations to improve operational capacity. Continuously improve the level of services, focus on customer feedback and solution processes, while complementing customer journey on the platform.

As the Lead Customer Care, the role oversees the entire post-sales customer experience, focusing on client onboarding and efficient handling of Level 1 support tickets, which plays a key role in customer satisfaction, retention, and product adoption.

In this role, you'll own customer relationships and drive growth by solving customer challenges and ensuring their success. You'll take pride in helping customers achieve their goals and deliver value. You'll manage your own portfolio of customers and become an expert in practice management, providing consultative advice and driving change. You'll also act as a vital link between your customers and the wider Karbon team.

The Customer Success Executive will drive value in ServiceNow’s largest accounts in Belgium, developing and managing a Customer Impact account plan to accelerate business and platform value. The role involves aligning executive stakeholders, achieving buy-in to the ServiceNow transformation, and accelerating adoption. The candidate should have experience driving vision, governance, and strategy within a customer environment to enable digital transformation.