Remote Customer service Jobs · US

• Educate and support customers requesting to cancel their policy by delivering exceptional service through inbound calls and email.
• Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines.
• De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values.

Trupanion is a leading provider of medical insurance for cats and dogs in North America with a mission to help loving, responsible pet owners budget and care for their pets. They offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.

• Serve as a key advisor to customers, using a blend of 1:1 and 1:many approaches to maximize impact and engagement.
• Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they achieve their security and compliance goals.
• Enable customers to become self-sufficient Vanta advocates by guiding them through challenges, value realization, and retention.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security with ease. Vanta has a kind and talented team, and they appear to value diversity and inclusion.