Enter, update, and maintain customer information in company systems
Contact customers via phone or email to respond to inquiries and resolve routine questions
Maintain accurate records of customer interactions and work on assigned projects
CRC Benefits is an industry leading provider of benefits services. The company has a culture based on inclusion, trust, collaboration, and innovation, and has earned a Top Workplaces USA award three years in a row.
Guide customers through Payroll and Taxes products, serving as their advocate to influence product decisions and roadmap.
Troubleshoot issues and provide clear, concise guidance on payroll processing and tax support.
Collaborate across teams to ensure customer success and stay updated on latest product features.
Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses. With teams in Denver, San Francisco, and New York, the company supports more than 500,000 small businesses nationwide and is building a workplace that reflects the people it serves.
Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
Assist with onboarding, documentation, and administrative processes while protecting confidential information.
ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.
Engage customers to gather job requirements and translate them into detailed manufacturing/kitting instructions and shipping/postal instructions.
Confer with customers throughout production to keep them informed of job status, solicit additional information, and coordinate changes.
Coordinate production of components with internal plants or external vendors and resolve customer or manufacturing issues.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings expertise, execution, and scale to transform customer touchpoints.
Own the Customer Success Plan for every assigned account, tied to business objectives, and quarterback execution across Delivery, Operations, Technology, and Product.
Surface account risk before the customer does and own the Path to Green plan for every at-risk account with named owners and measurable outcomes.
Identify multi-product and cross-sell opportunities, partner with Sales for clean handoffs, and maintain current commercial architecture for each account.
HealthEdge provides healthcare technology solutions that help payers achieve customer outcomes, retain referenceable customers, and expand revenue. As a company, HealthEdge values accountability and cross-functional teamwork, with a focus on data integrity and proactive issue resolution.
Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.
Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.
Own end-to-end handling of appeals and grievances, investigating cases and delivering resolutions within regulatory timelines.
Work directly with members and providers, coordinating with internal teams to address concerns.
Apply plan documents and regulations to make accurate determinations and draft compliant communications.
Sidecar Health is redefining health insurance by making healthcare affordable and accessible. The team is composed of passionate individuals from diverse backgrounds including tech, policy, and healthcare, all united by a mission to fix a broken system.
Resolve customer email requests and provide support on agency commission questions.
Assist customers with technical issues and collaborate with Engineering to find long-term solutions.
Support new agency setup and manage offboarding and business relationship changes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy through technology. The company is a diverse team of builders and entrepreneurs guided by core values.
Own a dedicated book of veterinarians as their primary relationship partner, with clear retention and revenue goals.
Retain, engage, and grow shift volume through proactive relationship management and data-driven diagnosis of engagement drops.
Build community connection through 1:1 conversations, local events, and conference representation.
Roo is on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built a leading veterinary staffing platform connecting over 20,000 veterinary professionals with more than 9,000 animal hospitals, providing 3 million hours of healthcare and helping vets earn over $200 million.
Serve as a flexible technical resource for challenging customer situations, partnering with CSMs on short-term engagements.
Lead hands-on platform optimization, configuration reviews, and best-practice tuning to prevent recurring issues.
Document session recaps, advise on underused features, and surface patterns to Product and Engineering for systemic improvement.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 4,500+ enterprises trusting their behavioral AI platform, they foster a culture of innovation and security.