Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Drive customer adoption and expansion of the Tines platform across technical teams.
Partner with Sales, Support, and Product to ensure customer success and renewals.
Identify automation opportunities and foster champions within customer organizations.
Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365.
Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
OLLY is a health and wellness company offering consumer products. They are a growing company with a fast-paced, collaborative culture.
Handle inbound calls, emails, and chats to address customer questions and concerns on products and services.
Manage large volumes of inbound calls while maintaining composure and accuracy.
Identify upsell and cross-sell opportunities and actively work to ensure customer satisfaction.
We provide outsourced customer service solutions for clients like J.W. Pepper, the largest US sheet music retailer. We value diversity and are committed to cultivating a professional, diverse workforce of all backgrounds.
Own and optimize AI-powered support tools including chatbots, copilots, and automation workflows.
Analyze customer interactions to improve AI response accuracy and reduce manual workload.
Collaborate with Product and Engineering teams to design intelligent workflows and enhance customer experience.
The partner company is a technology-driven organization specializing in AI-powered support solutions for financial services. It operates as a remote-first, global team with a culture focused on innovation and collaboration.
Respond to client inquiries regarding hotel bookings
Assist with travel-related questions and support
Maintain professionalism and accuracy in all interactions
We are a travel industry company providing support services for hotel bookings and travel inquiries. We offer flexible scheduling and remote work opportunities with training and mentorship included.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide personalized recommendations based on clients’ preferences and budgets.
Handle client inquiries, modifications, and cancellations in a professional and timely manner.
We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience, specializing in cruises, hotels, vacation homes, and all-inclusive resorts. We offer a flexible remote work environment and ongoing training opportunities.
Assist clients with booking and managing hotel reservations from home.
Provide details on amenities, pricing, and availability.
Communicate professionally via phone, email, and messaging.
This company provides travel booking services, helping clients book and manage hotel accommodations from a remote setting. The team is supportive and offers flexible work arrangements, emphasizing a culture of collaboration and performance-based growth.