Provide support for general billing inquiries, access customer records and verify account information. Troubleshoot and resolve issues, identify potential needs and recommend solutions, and follow up with customers as needed by using a variety of tools, resources and applications.
You will play an integral role in the provision of care and services to our members as a critical first line of contact, setting the tone for how our services are experienced and accessed. The role focuses on connecting members to the appropriate care teams, scheduling services, answering questions and troubleshooting the telehealth experience, and interacting with community partners, pharmacies, and labs.
You will be at the forefront of Grow Therapy's mission to make high-quality mental healthcare accessible and affordable. You will serve as a passionate advocate for both Clients and Therapists, ensuring they feel heard and supported throughout their journey with Grow Therapy. You will play a crucial role by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.
Onboarding Specialists are responsible for ensuring that new customers are efficiently and effectively integrated into the SQUIRE platform by providing them with technical configuration, support, and training to ensure product adoption and usage. This role involves delivering an exceptional customer experience in order to fully onboard and retain our new customers.
Field customer inquiries and find innovative ways to respond, working in a collaborative and engaging environment. Interact with people from all walks of life, with no two days being the same. Resolve complex consumer issues and advise first level representatives. Responsible for negotiation and timely follow up to ensure consumer satisfaction.
This role involves strategic thinking, a proactive mindset, and experience with scaled customer engagement. You will manage a strategic portfolio of customers, driving adoption, retention, and long-term growth within our Growth segment. You will leverage product usage data and risk signals to inform proactive engagement strategies, drive product adoption, renewals, and expansion by aligning Calendly solutions to customer goals.
Support new candidate users post-conversion, ensuring they understand and can confidently navigate GoodParty.org’s platform and resources. Build and maintain supportive relationships with users by understanding their campaign goals and providing scalable solutions. Own all incoming communications and routing across all platforms, including email and social media channels. Partner with product, engineering, and QA to resolve issues and improve our offerings.
This role is an opportunity to make a huge difference in someone's life by directly supporting the employee and employer customers. You will help families save thousands of dollars on their health care and provide expert support to customers in helping them to navigate the ins and outs of their health insurance plans. Handle a high number of incoming requests via phone call or email.
Enroll patients as a frontline ambassador by making outbound calls to enroll them into Pomelo Care services. Educate patients on available clinical and social resources, answer questions, and address concerns. Document interactions, collaborate with healthcare providers, and participate in training. Manage inbound calls from potential patients.
As a customer service representative, you will find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/social media to address their questions and/or concerns. Calmly attempt to resolve and de-escalate any issues, track call information, and provide feedback.