The Technical Service Lead will build and scale Mendaera's remote technical and clinical support for a robotic medical device platform. This role delivers exceptional world-class remote support to healthcare providers and internal field teams, innovating and scaling support delivery through cutting-edge technologies to improve customer outcomes.
The Customer NOC Analyst at Media Group Technology will be part of an essential support team, overseeing technical Tier 2 escalations, process workflow, and elevating end-user experience. This role collaborates with the Customer Care Team, data/analytics, incident/problem teams, and technical/product teams. The Analyst will triage technical issues, including direct contact with Peacock subscribers, and resolve or escalate issues to the proper partner/client.
Play a key role in supporting the company’s clinical testing operations by ensuring a seamless experience for both patients and oncology offices. Manage the intake, coordination and follow up of test orders and communicating with patients, physician’s offices and pathology labs. Collaborate closely with key stakeholders including laboratory operations, clinical staff, patient billing and commercial functions.
This is a unique and high-impact opportunity to shape how Practice Better engages and supports its entire customer base through digital and scaled programs. You’ll play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers.
You will deliver high-quality customer training to end users of Zenoti systems, develop standardized instructional materials and training curriculum, and work with customers to identify training needs, deliver customer training plans, and be a product knowledge expert, remaining up to date with product knowledge, business flow, sales process and market dynamics.
In this role, you'll oversee the entire post-sale customer journey, from onboarding to renewals, acting as a mentor, strategist, and product expert; your focus involves working closely with Sales, Product, and Enablement to grasp customer goals, create success plans, and ensure customers consistently gain value from Orum.
The Contact Center Lead assists with the day-to-day operations of the contact center, including assisting agents, monitoring production, and conducting training. The Contact Center Lead reports directly to the Operations Manager and is responsible for helping the ERD team meet daily, weekly, monthly, and quarterly goals. This role involves reporting, trend analysis, live call monitoring, team motivation, and identifying improvement opportunities.
The Customer Success Manager (CSM) plays a key role in helping us accomplish our mission by fostering strong partnerships with our clients, ensuring they achieve their goals while deriving maximum value from our solutions. The CSM guides clients through our products and services, proactively addresses their needs, and drives high levels of satisfaction, retention, and account growth.
As a Cat Concierge, you will be the voice of the brand, engaging with cat people across various channels. You'll address customer requests, provide tailored support, and introduce customers to suitable products to enhance their Smalls experience. You will also identify and escalate issues and provide feedback to internal teams, optimizing the customer experience through improved processes and tools.
The Enterprise Client Success Manager drives all aspects of the AHEAD Managed Services customer relationship and is responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. The Enterprise Client Success Manager is expected to be the primary point of escalation and coordination between the AHEAD Services organization, the AHEAD Client Director, and the customer.