Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Provide superior customer service and communication to clients, patients, staff and referring veterinarians.
Demonstrate judgment and decision-making skills in triaging client calls and making appointments.
Respond to internal/external clients in a respectful, friendly & thorough manner, updating them with patient information.
Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Founded in 1910, their commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.
Support Pals with visit-related needs and resolve concerns, including pay issues.
Manage multiple tasks and communication channels while balancing shifting priorities.
Aim for one-interaction resolution by applying broad knowledge of Papa’s departments and processes.
Papa provides companionship, support, and care to families, addressing social determinants of health. They've raised $240M in funding with backing from partners like SoftBank Vision Fund 2 and Comcast Ventures.
Collects and tracks immunization and health and safety documentation required for clinical and practicum rotations.
Ensures students meet all required deadlines and notifies appropriate parties of non-compliance.
Communicates to students, preceptors, and sites before documentation expires or a file becomes out of date.
Grand Canyon Education (GCE) provides educational, operational, and technological support services to the post-secondary education sector. They put people first, drive innovation, and do good in the community. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.
Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS - ensuring prompt, accurate, and personable support on every interaction.
Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn.
Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms.
Trellis is rewriting the insurance experience from the inside out. They are the tech company behind Savvy, their licensed insurance agency bringing clarity and ease to insurance shopping. Trellis is a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures.
Use technical expertise and customer service skills to resolve questions for online merchants
Communicate clearly in writing to both technical and non-technical people
Identify patterns, recommend improvements, troubleshoot and escalate bugs to engineering
Recharge is the subscription platform for innovative brands, committed to building the future of commerce around customer retention. They are known for product innovation and focus on ease of use, with over 20,000 brands globally.
Field inquiries from potential clients via phone, email, and online forms
Match clients with therapists that best suit their psychological needs and logistical preferences
Schedule appointments based on providers' availability and abilities
Thriving Center of Psychology is committed to providing exceptional mental health services tailored to the unique needs of our clients. Our practice is known for its innovative approach to mental health care, integrating the latest research with compassionate, personalized therapy.
Serve as the lead relationship manager for a portfolio of complex, high-revenue accounts.
Develop and implement comprehensive account service strategies tailored to each client’s needs.
Manage client engagement, including renewals, negotiations, policy audits, and claims advocacy.
Trucordia is a new insurance brokerage built on wildly successful businesses. With over 5,000 team members across 200 offices across the country, they offer an unrivaled combination of people, tools and solutions in order to deliver exceptional experiences and opportunities for their employees, clients and stakeholders.