Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.

Seeking a detail oriented, driven Customer Service Processor to join our team. This position involves administrating over acceptance of assignments from client/lenders, along with processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while you manage a high call volume.

Drive operational improvement for customers through products during implementation and post-implementation. Manage customer implementations by taking ownership of accounts after a sales close, ensuring correct product configuration through workflow design, training, and adoption services. Monitor customer operations, ensuring product functionality and adoption, strategizing for continued ROI.

This role supports a geo-graphically dispersed, multi-disciplined technical team providing end-user help desk support services, requiring the ability to learn. Responsibilities include providing remote technical support to federal clients over 24x7 coverage, documenting problems, maintaining documentation, and participating in continuous improvement initiatives.

The Customer Service Account Coordinator provides distinctive customer service, supports the outside sales force, and collaborates with internal teams. Responsibilities include handling inbound calls/emails, providing inventory availability, entering customer orders, and preparing production requests. The position requires remote work and periodic in-person training in O’Fallon, Missouri.

The School Engagement Customer Service Representative advances the American Heart Association’s mission through administrative, data management, and systemic support of National School Engagement campaigns. Responsibilities include managing daily operations, handling customer inquiries, data management, and ensuring campaign efficiency, with a focus on customer service and attention to detail.

Peek is seeking a friendly and self-motivated Partner Support Representative to assist activity partners in growing their businesses using Peek’s SaaS platform, PeekPro. The role involves acting as the initial point of contact for product inquiries and technical troubleshooting in a fully remote setting, reporting to a Team Lead in the United States.

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time. Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer. Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback.

The Intake Specialist Outbound (Bilingual/Spanish) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. The role provides excellent customer service and appropriately documents requested appointment.

As a Customer Service Representative, field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle all customer inquiries, provide excellent customer service through active listening, and work with confidential customer information sensitively. Aim to resolve issues on the first call and escalate interactions when necessary.