Remote Customer service Jobs · US

As a Client Support Specialist, you’ll deliver exceptional service and drive improvements that resonate throughout the company. You will provide support across multiple channels like email, chat/messaging, and phone, troubleshooting and solving complex customer issues. You'll empower customers by helping them maximize the benefits of Trustly's products and services while taking full ownership of customer issues from start to finish.

This CSM role focuses on building exceptional customer experiences through data, automation, and operational excellence. The role involves designing and managing programs to reach thousands of customers efficiently, using insights, systems, and scalable processes to deliver measurable impact, while driving adoption, satisfaction, and value realization.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries, providing excellent customer service through active listening. Work with confidential customer information sensitively, aiming to resolve issues on the first call by being proactive. Calmly resolve and de-escalate any issues, escalating interactions when necessary.

The Patient Support Specialist will connect with potential and existing patients by phone to complete brief intakes, educate them about available services, and schedule appointments. This position requires someone who thrives in a high-volume, fast-paced environment and enjoys helping vulnerable patients navigate their care journey with empathy and professionalism.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

As a Personal Lines Client Manager at Trucordia, you will perform diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our customers. Duties include day-to-day account management, identifying insurance opportunities, operating the agency management computer program, and actively closing sales.

Assist clients in researching and booking travel arrangements, including hotels, cruises, and vacation packages. Provide accurate information about travel options, pricing, and availability. Respond promptly and professionally to client inquiries via phone, email, or online messaging. Maintain accurate records of client interactions and booking details.

Assist potential customers with navigating the online insurance shopping experience and obtaining quotes for their company’s health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions, ensuring customer inquiries are responded to quickly and thoroughly. Contribute daily to the Support team’s mission to delight customers and help eliminate the fear of purchasing and using health insurance.

As the eyes and ears for our team, you'll address customer inquiries. Working in a collaborative environment, you will interact with diverse individuals daily, with no two days being identical. As a Bilingual Customer Service Representative, you'll innovate solutions to varying questions, issues, and concerns by managing high call volumes, resolving complaints, and troubleshooting service problems.

Coordinate key aspects of clinical and practicum activities as a Field Experience Counselor. Act as a liaison to faculty members and students. New hire training will encompass two full weeks of training. One week will be held in-person at the Phoenix, AZ campus, and the following week will be held virtually via Zoom.