Guide customers from onboarding through long-term adoption, ensuring they achieve their business goals with Vanilla’s solutions.
Create and manage customer success plans that outline customer goals, key metrics, and opportunities for growth.
Own the renewal process, identifying expansion opportunities and mitigating potential churn.
Vanilla Technologies Inc. is the first AI-powered estate advisory platform, built by advisors, planners, and attorneys to transform how wealth is transferred across generations. They are a startup distributed across the U.S., with a mix of fully remote and hybrid roles, embracing flexibility while staying closely connected.
Verify patient insurance coverage, eligibility, and benefits prior to services.
Obtain required prior authorizations from payers for services, procedures, or medications.
Monitor and track pending authorizations; follow up to prevent delays.
Prompt is revolutionizing healthcare with modern software for rehab therapy businesses. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology with a team of exceptionally talented individuals.
Drive adoption, interpret engagement data, and guide institutions in optimizing their communication strategies.
Lead customers through onboarding and implementation to establish a strong foundation for long-term success.
Build strong, trust-based relationships with customers by combining data-driven insights with a deep understanding of their unique challenges.
Mongoose is on a mission to change lives by making conversation intelligence accessible to all in higher education. Their AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide. They value diversity and inclusion.
Support the end‑to-end onboarding of new customers from handoff to go‑live.
Build positive, trusted relationships with customer contacts to ensure every customer is referenceable.
Help customers understand the benefits of front-line risk prevention, fraud reduction and process improvements.
Financial Operations Networks (FON) provides vendor information management solutions, protecting some of the largest companies. They combine the agility of a startup with the stability of an established industry leader, helping senior finance professionals keep their operations ahead of risk and fraud since 2001.
Own frontline communication via phone, email, and text, providing calm and efficient solutions.
Manage the support inbox and internal channels with precision, ensuring prompt handling of queries.
Contribute to the Knowledge Base and recommend process improvements to enhance the user experience.
Zen Educate is a technology company aiming to transform education recruitment. They leverage technology to help schools reduce costs and empower educators, fostering a collaborative culture focused on learning and development to drive social impact.
Provide responsive, high-quality customer support for assigned products.
Provide ongoing client training on product features and workflows.
Relay client feedback to the product team to inform roadmap decisions.
Nelnet Business Services provides payment technology, education services, and learning management solutions to education and faith-based organizations. As a Nelnet company, NBS is invested in its employees as individuals and united by its mission to create opportunities for people where they live, learn and work.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.
Implement products and execute ACO initiatives with direction from Market Leadership.
Assist in training office staff and physicians on processes and technologies.
Develop and nurture lasting relationships with physicians and healthcare system executives.
Aledade empowers independent primary care practices to deliver better care to patients and thrive in value-based care. Founded in 2014, we've become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Make outgoing calls for messages received regarding new claims
Enter new claim information into the client website
ClaimsPro LP is an international programs group that handles a variety of claims including auto physical damage and property damage. They are Canada's largest privately owned provider of insurance services empowering employees with the tools and technology to provide clients with the highest quality of service.
Engage directly with customers to understand operational challenges and identify opportunities to improve efficiency
Build trust and establish yourself as a subject matter expert throughout the customer journey
Proactively identify risks in customer environments and implement scalable approaches to prevent issues
Infios develops future technologies to relentlessly make supply chains better. They are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We strive to provide a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.