The Customer Care Representative I is a compassionate solution finder with excellent listening skills who will support the customer care department by delivering an elevated customer service experience while resolving customers’ concerns. They should maintain a positive outlook while providing quick resolutions to meet customer’s needs and build customer relationships.
As our Head of Customer Success, you'll build and lead our customer success function from the ground up. Your primary mission is simple but crucial: make our customers happy. You'll be the voice of the customer within our organization and the face of our organization to customers.
As a Customer Success Manager, you will serve as the customer success manager and the day-to-day trusted partner to school districts in the Southeast, driving their success with Cartwheel and owning their renewal. You’ll serve as the quarterback between school staff and Cartwheel’s resources, ensure schools have an excellent experience collaborating with our team, and provide guidance on strategic and operational questions as they arise.
Ensuring the movement of freight by our carriers is coordinated according to our customer’s needs. Manages the customer board by calling carriers to confirm pick up and deliveries and advise dispatcher/shipper/consignee of delays. Emails/calling clients when shipments are delivered. Track and trace merchandise to provide the latest updates quickly. Entering pro number and obtaining PODs after shipments are dropped off at our terminals.
Responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touchpoints, identifying and working cross-functionally to overcome adoption barriers to product usage and soliciting valuable product feedback. Drive positive retention rates through a positive customer experience organically and results in contract renewals.
Looking for an opportunity to leverage your consulting expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Managed Services Consultant for our Align team. As a Managed Services Consultant, Align, you will be a key member of our Managed Services team, providing ongoing application administration and consulting support for customers live with Veeva Align.
Feathr is seeking a Training & Onboarding Specialist to assist customers in the implementation process across their websites and platforms during their onboarding period. You will guide them through the initial steps of their high-level technical understanding of Feathr and help them publish their first marketing campaigns, ensuring customers successfully integrate Feathr into their marketing, and feel confident and enthusiastic about harnessing its full potential.
Approach user inquiries with an open-minded approach and ensure concerns are heard. Gather information to efficiently reach solutions through cross-collaboration. Create a lasting impression through transparent communication. Assist with Tier 1 inquiries, from account creation to gameplay, and deliver exceptional support via live chat for account management and financial transactions. Offer technical assistance to Web and Mobile app users.
Support customers of a global giant in the streaming media and entertainment industry. Build rapport with callers while sharing your love of movies, tv shows and animated stories. Grow with the company in the future.
The Communication Specialist for Lithia Shared Services will provide excellent customer service via phone, email, and personal communications, ensuring one contact resolution to both internal and external customers. This role requires someone to partner effectively with shared services teams, resolve customer issues regarding payment, inventory, and funding, and contribute to maintaining and improving procedures.