Deliver high-quality support to customers of our SaaS product
Communicate and respond to varied technical business solutions to customers in a team environment
Empower customers to self-serve and help users navigate our on-demand success resources
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily, and they have about 350 employees with offices in the US, UK, New Zealand, Japan, and Romania. Their culture is driven by innovation, high standards, teamwork, and growth.
Understand the operational construct of integration partners to help them navigate how Anchorage Digital serves their operational needs.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of partners.
Act as the point of contact for partners, resolving high-priority escalations and managing cross-organizational dependencies.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They are a diverse team of more than 600 members, united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Own Tier 1 support across all incoming channels (email, web form, chat) with a target first response time under 2 hours.
Diagnose and resolve email delivery issues, including phishing simulations not sending, emails stuck in pending, and campaign scheduling problems.
Resolve browser extension and add-on issues for the Chrome extension, Gmail add-on, and Outlook add-in, including installation errors, missing icons, and update problems.
CyberNut is a security awareness training platform built specifically for K-12 schools. Their platform helps teachers, staff, and students recognize and report suspicious emails before they become real security incidents.