Remote Customer service Jobs • API

As a Customer Support Engineer, you'll be a key individual contributor within our new Customer Engineering function, responsible for providing technical support, troubleshooting complex issues, and directly supporting our enterprise clients. This is a great fit for someone with a proactive attitude who is keen to learn and apply new technologies to improve our support processes.

Be the technical champion behind Sprinto’s exceptional customer experience by solving challenging technical issues, supporting seamless integrations and APIs, and directly impacting customer success every day.

The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. This is Ushur’s version of a GTM Engineer.

This role is ideal for someone who thrives on helping customers succeed, enjoys solving problems, and can quickly learn the ins and outs of a software product’s UI. You’re equally comfortable handling technical troubleshooting and providing clear, empathetic communication. Exceptional customer experiences and turning feedback into actionable insights is key.

This is a part-time Customer Success contractor role to support a scaling team. You'll support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave. Advise on Customer.io strategy and best practices and facilitate topic-focused onboarding calls and one-off support sessions as needed.

Join us as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. You'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

As a Technical Support Specialist, you will be the primary point of contact for customers facing technical issues, providing efficient, personalized support. Responsibilities include assisting customers with technical queries, resolving API-related issues, troubleshooting, and optimizing workflows, with a key focus on serving strategic and high-priority accounts. This role is ideal for someone who is motivated by solving technical challenges.

As a Customer Success Manager, you will own relationships with strategic customers, ensuring their success through onboarding, integration, and expansion. You'll be the main point of contact for technical and product teams, aiding their API adoption. Working with Sales, Product, and Engineering, you'll drive customer outcomes in a technical environment.

As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions. You'll manage critical support tickets, resolve bugs, and facilitate feature requests while maintaining our commitment to rapid response times and customer satisfaction.

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask, you'll work directly with all users to ensure they can get the most value from the platform. This role provides broad exposure across the organization, it's perfect for strong team players that want to have impact across the company and with customers.