The Senior Manager, Customer and Technical Support is a strategic leader responsible for optimizing the performance, scalability, and long-term sustainability of Certn’s Global Support operations. The Senior Manager will play a key role in setting strategy, influencing cross-departmental priorities, and ensuring that support-led insights inform product development, operational planning, and overall customer success. By proactively identifying opportunities for improvement and mobilizing the right resources, this leader helps ensure a seamless, responsive experience for Certn’s global customer base.
The primary responsibility is to deliver high-quality customer support to Korean-speaking users of our multi-currency digital asset exchange and derivatives platform via available online communication channels. You will ensure strict adherence to KYC verification for financial transactions in both cryptocurrency and fiat currencies, as well as handling other sensitive account-related matters with accuracy and confidentiality.
As a Part-time Client Experience Agent at Yardzen, you’ll help clients get the most out of our service. You’ll support customer education, identify experience trends, and collaborate with product and engineering to improve and scale how we serve our community. This is a great role for someone eager to contribute across a fast-growing company.
Consultants in this role get to: Strengthen relationships: Support for general billing inquiries, access customer records, verify customer account information, identify potential customer needs and recommend solutions, and place follow-up calls. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments regarding escalations and schedule technician visits when needed. Improve technical skills through job-related training.
As a Customer Support agent, you’ll work alongside a 30+ group of agents as we expand our services across the UK, providing fast, reliable, and friendly support to customers. This role involves answering tickets across email and live chat, supporting stores across the UK, and helping build our processes as we scale, embodying Gopuff’s tone of voice, and helping resolve issues in real time. Please note this role is a 0 hour contract.
Provide outstanding service to our customers by using your problem-solving and people skills to address their questions through phone, email & live chat. As a Customer Service Representative, you will be responsible for handling customer concerns, providing support about Minted products and promotions, processing orders, and documenting customer interactions in our CRM. Identify opportunities for improving the customer experience and share those with Customer Service leadership.
Seeking a Customer Success Associate with 2–5 years of experience in a call center environment, fluency in Portuguese and English is required, and trilingual candidates (Portuguese, Spanish, and English) are encouraged to apply, requiring availability during standard business hours, Monday through Friday, from 12 PM to 9 PM Eastern Standard Time (EST).
As a Customer Support Engineer on our Tier 2 Support Team, you will utilize your Salesforce configuration and technical knowledge to provide world-class support to our customers! Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions. Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.
This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care.
We’re looking for a highly organized, customer-focused Booking and Reservations Specialist to serve as the first point of contact for clients looking to schedule photoshoots, video productions, and reserve our studio spaces. This person will manage incoming inquiries, confirm availability, coordinate scheduling logistics, and ensure clients have a smooth and professional experience with Revolt Studios.