Remote Customer service Jobs · CRM

As the leader and a key member of our Customer Success team, the Director of Customer Success will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences by scaling & hyper growth.

The Customer Support Associate plays a vital role in enhancing the YouScience experience for educators and students. This position requires a deep understanding of our users' challenges and a commitment to providing swift, empathetic, and effective solutions. The ideal candidate will contribute to our continuous improvement efforts by providing valuable insights and feedback to relevant departments.

Lead the APAC Customer Success team at Drata, focusing on Australia. Manage and coach new CSMs while engaging with customers and Sales leadership. Operate at both executive and tactical levels in a high-growth environment. Establish Customer Success processes tailored to the APAC market, aligning with global frameworks. Identify churn risks and expansion opportunities, ensuring adoption and revenue growth.

Work with higher education clients, focusing on supporting customers who have implemented Canvas and providing exceptional customer service to maintain strong relationships. Manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach, participating in efforts to retain and help grow the account to increase the market presence of Instructure.

The ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will be critical in executing programs that touch and enable our user community. Document customer use cases, carry a regular cadence with a percentage of your customer base, and lead and facilitate new customers’ initial onboarding.

As a Client Service Representative, you’ll be the first point of contact for new Business Wire clients, requiring excellent customer-focused communication and organizational skills. As the key liaison between sales, newsroom, and clients, you'll manage inquiries, membership applications, and client follow-ups, ensuring their needs are met, all while staying current with industry trends.

Assist with client communications, itinerary updates, and travel issue resolution . If you enjoy problem-solving and providing white-glove service, this is the perfect role for you. Responsibilities include responding to client inquiries, resolving travel issues in real-time, communicating with travel providers to make changes, and documenting interactions in the CRM system.

Assist clients with booking accommodations, flights, cruises, and vacation packages while offering personalized travel advice and outstanding service. You will be researching destination options and providing personalized recommendations based on client preferences. It also includes creating accurate quotes, managing reservations, and processing travel documents.

Attend to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. Liaise with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. Maintain a working knowledge of company products to effectively communicate with customers.

Empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software. Tackle customer challenges, drive proactive support programs, and influence service strategies—all while helping your team grow and succeed. Gather and analyze the most critical information needed to understand problems and generates innovative ideas and solutions.