As our inaugural ALIS Pay Support Specialist, you'll be the first line of support for clients using ALIS Pay, helping them get started, answering questions, and guiding them through setup and training. You'll assist with technical configurations, troubleshoot issues, and help ensure everything runs smoothly. Youβll also help send out communications about system updates or issues, and keep client records organized and accurate.
As VP of Client Success, you will build and lead our growing Client Success team while driving measurable outcomes in client satisfaction, retention, and expansion. The role involves setting the plan, coaching and scaling the team, and personally managing top enterprise relationships, as well as collaborating with Product, Sales, Marketing, and Data teams to optimize the client experience.
As a Customer Support Team Member, youβll be on the front lines of Barkbus's mission to delight pets and their people. Youβll deliver exceptional service through phone, SMS, and email, being the friendly, calm, and resourceful voice that makes everything run smoothly. Your work supports clients and grooming teams, ensuring every interaction reflects Barkbusβs high standard of care and responsiveness.
Join us as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. You'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.
As a Customer Service Representative, you will become an expert in both brands over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers. You will respond to incoming customer calls, addressing their questions and providing service.
As a Senior Member Navigator (Labs) you will ensure that members are supported at every stage of their journey, removing non-clinical barriers to care by identifying resources and helping members navigate the healthcare system.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time. Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation. Apply sound judgment and critical thinking to troubleshoot issues. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required.
This role ensures a seamless post-sales experience by managing customer transactions with precision and care. The Customer Care team oversees the delivery of Esriβs industry-leading Geographic Information System (GIS) products, ensuring timely and accurate fulfillment. The individual in this position plays a key role in exceeding customer expectations by consistently delivering an exceptional service experience.
As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions. You'll manage critical support tickets, resolve bugs, and facilitate feature requests while maintaining our commitment to rapid response times and customer satisfaction.
As a Part-Time Customer Engagement Specialist, you will focus on enterprise end learners, ensuring they activate their accounts and achieve their English goals. You will engage with learners through calls, emails, and SMS to encourage product activation and sustained usage. This role involves monitoring learner progress, collaborating with Customer Success Managers, and developing engagement materials. User support and guidance to navigate the Speak platform is also a key responsibility.