As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team. Your responsibilities include team leadership, customer experience strategy, and operational excellence.

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Manage account documentation, including reports and recommendations and handling post-sale account management, fostering growth through great customer service.

As an Ashby Contract Manager for High Touch accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers ranging in size from 100-500 employees. You will manage customer renewals and advanced contract questions, and will collaborate closely with a number of internal teams.

As an Implementation Consultant, lead enterprise customer onboarding, ensuring a seamless transition. Work cross-functionally to define customer needs, configure solutions, and optimize onboarding processes. Contribute to the technical intake process, ensuring internal teams understand customer environments and challenges. Build scalable frameworks while working with enterprise customers.

As a Member Support Representative, you will deliver exceptional care to members through multiple channels, including phone support. You will complete tasks and resolve member inquiries efficiently to deliver an excellent experience, while helping members achieve their desired outcomes. The shift for this role is Saturday, Sunday, and Monday, 11:30am-8:00pmEST. Benefits are not included.

Provide exceptional client support by resolving customer issues across multiple channels, including phone, email, and SMS. Offer technical support and troubleshooting assistance for the HopSkipDrive app and RideIQ platform. Onboard new caregivers, guiding them through HopSkipDrive's policies, procedures, and safety protocols.

Provide outstanding customer service by answering inquiries through email, chat and phone with efficiency and friendliness. Embody the philosophy and tone of the brand, collaborating with other teams to spot challenges early on and enhance efficiency. Be the main point of contact for partners and customers.

This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, ensuring a seamless and positive experience to maintain long-term partnerships. The role will demonstrate the ROI and impact of products and drive increased product usage.

As the Customer Success Manager for MavenAI, you will drive seamless customer experiences by managing relationships, maintaining account health, upselling, providing product feedback, and driving renewals, while advocating for customers and ensuring their success with our software.

You will provide timely support in troubleshooting problems and answering questions to Abridge users, provide user feedback to our product and operational teams, and navigate our CRM tool to communicate with users. The role is responsible for responding to customers with care and accuracy while helping build our support department.