Provide responsive, timely service to payroll partners via email and platform-based communication.
Resolve routine to advanced customer issues with Workers Comp knowledge and cross-functional collaboration.
Build relationships and advocate for partner needs while maintaining SLA's and improving processes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy as pie. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Serve as the first point of contact for customers via email, live chat, and phone, resolving inquiries about purchases, shipping, and products.
Provide thoughtful product advice and recommendations on style, fit, and customer-specific needs.
Maintain excellent daily metrics and CSAT while embodying Tecovas' core values in a fast-paced, remote environment.
Tecovas brings the spirit of the West to the modern consumer by handcrafting Western footwear, workwear, apparel, and accessories. Founded in 2015 as the first digitally native Western brand, the company has grown rapidly and now serves customers through its website, stores coast to coast, and select wholesale partners.
Provide first-level support to health insurance agents and clients via phone, email, and chat.
Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation.
Accurately document interactions and gather feedback to improve processes and service delivery.
Spark Advisors builds healthcare tech for a system that desperately needs it, helping independent Medicare advisors guide seniors through complex coverage decisions. We are the fastest-growing Medicare platform in the country, backed by top investors and recognized as one of Inc. Magazine's Best Workplaces of 2025.
Respond to incoming calls, emails, and inquiries professionally and promptly.
Review and qualify incoming inquiries, gather project details, and coordinate calls with appropriate team members.
Maintain accurate records of inquiries, communications, and follow-up activities.
Bitarchitects is a premier architecture, engineering, and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. They offer fully integrated services covering every phase of a project, from design through execution, and pride themselves on being a dynamic and fast-growing company.
Handle intricate inbound calls and chats regarding child support services during a project surge.
Conduct case research, financial assessments, and clarify legal enforcement actions like income withholding.
Document member information, process state form requests, and update system records.
SMI develops state-of-the-art solutions for complex human service operations. As a family-owned business with over 650 employees, they emphasize teamwork, dedication, and work-life balance.
Review and validate loan application and funding documents, including contracts and required project documentation.
Respond to installer support requests and assist with questions regarding applications, project requirements, documentation, and funding.
Support administrative tasks for installer onboarding, project processing, and ongoing account support while upholding OneEthos' ethical solar principles.
OneEthos is a purpose-driven fintech startup founded by community bankers to provide best-in-class digital solutions for community financial institutions, focusing on ethical solar financing and impact banking. The remote-first team of software engineers, growth accelerators, and partner success facilitators is driven, mission-aligned, and committed to sustainability and social impact.
Handle inbound and outbound calls in a call center environment while providing excellent customer service.
Assist clients with account access issues, including password resets and ID reactivation.
Escalate unresolved issues to higher-level support and document all troubleshooting steps.
Kreative Technologies provides customer support and technology services to clients and government personnel. The company is an equal opportunity employer committed to a diverse and inclusive workplace.
Handle high volume of calls regarding insurance plans and dental treatment scheduling.
Make outbound follow-ups to patients with incomplete care and missed or cancelled appointments.
Navigate systems to educate patients on available plans and services while meeting KPI targets.
Western Dental & Orthodontics provides dental and orthodontic care to patients across the United States. As part of Sonrava Health, the company offers a collaborative, high-energy work environment with accessible leadership and a focus on patient satisfaction.
Act as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery.
Build and nurture strategic customer relationships, drive product adoption, and identify opportunities for expansion.
Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure satisfaction and retention.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of innovation and security.