Assist clients with selecting and booking hotel accommodations.
Provide accurate information on hotel options, amenities, pricing, and availability.
Maintain accurate records of client interactions and bookings.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.
Lead and manage a team of Patient Support Associates to ensure medication adherence through refill management or timely prior authorization and financial assistance.
Manage service level goals, conduct audits, and provide coaching and performance management for a remote Patient Support team.
Collaborate with on-site management at hospital partners for quarterly calls, workflow improvements, and record keeping.
Shields Health Solutions provides specialty pharmacy management services to healthcare organizations. They are a fast-growing company with a close-knit team that values employee development and high-quality patient care.
Conduct outbound and inbound calls to schedule in-home wellness visits for Medicare patients.
Provide information about WellBe's services and address patient questions and objections.
Support patient engagement and coordinate with the in-home care team to ensure seamless care.
WellBe Senior Medical is a physician-led geriatric care team focused on providing concierge-level medical and social support to frail, elderly Medicare Advantage patients in their homes. As a growing organization, we prioritize a compassionate, patient-first culture and value teamwork and independent initiative.
Build trusted relationships with customers to understand their workflows and goals.
Guide new customers through implementation, onboarding, and training.
Support existing customers with questions, feature highlights, and Quarterly Business Reviews.
Process Street is an AI software and compliance operations platform startup from San Francisco, helping customers build, document, automate, and track recurring workflows. They service over 3,000 customers globally and are VC-backed by Accel, Salesforce, and Atlassian, with a collaborative remote culture valuing flexibility and ownership.
Schedule patient appointments for specified practice groups and multiple locations in a busy call center.
Perform new patient registration and update insurance information; respond to telephone inquiries.
Advocate for callers, instill loyalty, and provide efficient customer relationship management.
Henry Ford Health is a leading academic health system providing comprehensive care, including primary, specialty, virtual, and pharmacy services across Michigan and globally. With 12 hospitals and hundreds of locations, it employs thousands and fosters a culture of purpose, collaboration, and belonging.
Promote a positive and proactive culture to influence stakeholders and ensure compliance with health, safety, and environmental programs.
Implement and review playbooks and procedures, track operational and safety risks, and manage strategic risk management strategies.
Monitor injury, illness, and incident reports, provide prevention recommendations, and ensure regulatory compliance within the account.
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries, working across real estate, infrastructure, energy and natural resources. They are majority-owned by CBRE Group, the world's largest commercial real estate services firm, and foster a culture that emphasizes work-life balance and inclusion.
Evaluate recorded inbound and outbound calls for customer service and technical performance within a military healthcare setting.
Document deficiencies and coaching opportunities, identify trends, and ensure calls meet procedural requirements.
Participate in calibration sessions and develop subject matter expertise to support call quality policies and procedures.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, the company operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
Provide clear and professional communication regarding booking details and availability.
Maintain organized records of client bookings and respond to customer questions as needed.
We are a hospitality and travel company focused on providing reservation and booking services to clients. We offer a supportive, collaborative team culture with ongoing training and development.
Provide high-touch operational support and specialized coordination across customer workflows.
Manage complaint and escalations investigations and resolution end to end.
Collaborate cross functionally with internal teams to resolve issues and advocate for clients.
Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.
Oversee a team of Patient Outreach Coordinators and Onboarding Specialists to ensure compliant and effective patient communications.
Coach team members on calling best practices and conversational techniques to address patient concerns.
Manage workflows, audits, and collaboration with hospital sites to optimize outreach operations.
Shields Health Solutions partners with hospitals to enhance their pharmacy services by connecting patients with hospital-based pharmacies. The company is dedicated to improving patient care and operates with a focus on teamwork and growth.