Engaging with customers via inbound calls and responding to their inquiries.
Processing customer requests, including options, equities, and mutual fund trades.
Enhancing relationships with high-net-worth clients with complex service needs.
Fidelity is passionate about making financial expertise broadly accessible and effective in helping people live the lives they want. They are a privately held company that values creating a work environment that attracts top talent and reflects their commitment to their associates.
Managing customer experience through the end-to-end pathway; this is from booking to completion of the scan and everything in between
Delivering a great experience across all communication channels; this will include calls, live chats and emails with our customers
Problem-solving when issues arise and escalating where necessary, so customer queries can be resolved promptly
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. Their technology speeds up diagnoses for timely treatments, improving healthcare outcomes for patients, and they've raised a total of $60 million in VC funding.
Handle inbound and outbound inquiries, focusing on loyalty and value-based relationships.
Maximize retention and sales opportunities by resolving customer issues and ensuring quality service.
Demonstrate strong negotiation skills to retain customers requesting to downgrade or disconnect.
Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Cogeco is committed to creating a diverse and inclusive world of belonging for all colleagues.
Receive and establish initial connections with incoming clients.
Conduct initial screening and validating critical information to move client to next appropriate stage of intake.
Categorize client's needs, clarify information, resolve, and provide solutions or alternatives.
Centria Autism Services helps children with Autism Spectrum Disorder (ASD) have the best developmental experience possible. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country.
Communicate with our members via phone and email. exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions. They have over 3,000 employees in hybrid and work-from-home roles across the United States with hubs in Arizona, California, and Texas and put people first.
Maintaining account orderliness and ensuring field agent assignment.
Updating accounts with new client information and communicating escalations.
Facilitating successful collateral recovery with product and service knowledge.
Motorola Solutions is a global company focused on building and connecting technologies to help protect people, property, and places. It fosters collaboration for safer communities, schools, hospitals, and businesses, uniting a close-knit community in the relentless pursuit of safety everywhere.
Answer common "how-to" and FAQ-type questions and assist with account management and payment-related issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland Bulgaria connects great people to do exceptional things. They offer a fully international, positive, and collaborative environment, from the comfort of employees' homes anywhere in Bulgaria, and support Spotify, the world’s leading music streaming platform.
Develop and nurture relationships with selected accounts.
Be a trusted advisor and expert in DemandFactor offerings.
Manage documentation and address options and integrations from proposal to delivery.
DemandFactor focuses on building strong customer relationships and ensuring clients have a great experience with successful campaigns. They foster growth through excellent campaign leads and great customer service.
Communicate with members via phone and email with care.
Listen to members and provide empathy and solutions.
Accurately document member interactions and activity.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States, with hubs in Arizona, California, and Texas. They put people first.
Respond to customer queries from creators and fans via live chat, phone, and email.
Provide timely, thoughtful, and solution-focused responses.
Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
Fanvue is a fast-growing creator monetisation platform in the creator economy, empowering creators worldwide to directly monetise their audience. Our platform is designed to support creators with the tools they need to connect and grow their audience in scalable, meaningful ways, and we value innovation, ownership, transparency, and speed.