Play a critical role in ensuring a seamless learning experience by providing comprehensive support to our contracted tutors and students within a fast-paced, mission-driven environment. Provide comprehensive tutor support via phone, chat, email, and video, assisting with account setup, tutoring product inquiries, and payment questions. Resolve technical issues, support tutoring sessions, and provide insights for school system partners by addressing complaints and evaluating quality inputs.
Deliver exceptional support to business-to-business (B2B) customers by managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment in this remote role. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.
As an Off Site Call Center Agent, you will make and receive customer calls, analyze their needs, and provide effective solutions. You will represent Edgeway and their valued clients, so excellent communication skills and a customer-centric approach are crucial. You will manage inbound and outbound calls, identify customer needs, and update customer information, collaborating with team members to provide exceptional customer service.
Provide top-notch customer service and support to clients as a Remote Live Chat / Tele Chat Support. Responsibilities include responding to live chat inquiries, answering incoming calls, building strong client relationships, identifying and escalating issues, and staying up-to-date with company products and services. The ideal candidate will have 1 year of customer service experience, excellent communication skills, and proficiency in live chat software.
As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. You will troubleshoot and respond to inquiries from customers, primarily through chat but also over calls.
As the Global Support Representative, you will be responsible for providing assistance through a SaaS system to ensure users can thoroughly issue, access and complete background checks. This role requires a holistic response to helping people that delivers the highest level of customer service and creates raving fans.
Provide timely support in troubleshooting problems and answering questions to Abridge users. Provide user feedback to product and operational teams. Navigate CRM tool to communicate with users, track contacts and resolutions for data analysis. Solve complex issues and thrive in a fast-paced environment.
This Technical Support Representative will be responsible for answering inbound Support calls, emails, and chats. This position will require extensive knowledge and experience with customer service and high call volumes. It will be required to log all incoming calls accurately and in a timely manner into Zendesk.
The Customer Success Agent is responsible for making outbound and receiving inbound calls to Medicare Supplement/Advantage clients. The primary focus of the position is to retain our book of business. Hence, the role requires the ability to build rapport, educate our clientele, answer questions clearly, and focus on issue resolution.
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both German and English.