189 results
FiltersAddress client concerns and denials as a Grievances & Appeals Representative on Humana’s Internal Review Team. Perform thorough reviews of clinical documentation to assess the justification of grievances, appeals, or additional requests. Provide final determinations using expertise and collaboration with clinical and Humana teams, directly supporting Humana’s commitment to high-quality service.
The Patient Relations Specialist is responsible for triaging patient/caregiver feedback, including inquiries, compliments, suggestions, complaints, and grievances. This role collaborates with clinical and non-clinical teams, medical providers, and managers to review feedback, identify resolutions, develop action plans, and draft formal responses to patients/caregivers. As part of the Office of Patient Experience, the Patient Relations program is intended to serve an ombudsman role providing customer service.
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate III is responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services.
In an Inbound Call Center setting, the Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor. They will perform troubleshooting, decision-making support, and ensure quick and accurate resolutions for members and prospective members regarding their financial well-being.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries, providing excellent customer service through active listening. Work with confidential customer information sensitively, aiming to resolve issues on the first call by being proactive. Calmly resolve and de-escalate any issues, escalating interactions when necessary.
The Patient Support Specialist will connect with potential and existing patients by phone to complete brief intakes, educate them about available services, and schedule appointments. This position requires someone who thrives in a high-volume, fast-paced environment and enjoys helping vulnerable patients navigate their care journey with empathy and professionalism.
Assist clients in researching and booking travel arrangements, including hotels, cruises, and vacation packages. Provide accurate information about travel options, pricing, and availability. Respond promptly and professionally to client inquiries via phone, email, or online messaging. Maintain accurate records of client interactions and booking details.
You’ll play a key role in guiding customers through their journey with Eye Security as a Junior Customer Success Manager. You’ll be the friendly face and trusted partner ensuring our customers get the maximum value from our cybersecurity solutions. This role is perfect for someone who is passionate about building relationships, eager to learn, and excited to contribute to a mission that protects businesses across Europe.
Assist potential customers with navigating the online insurance shopping experience and obtaining quotes for their company’s health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions, ensuring customer inquiries are responded to quickly and thoroughly. Contribute daily to the Support team’s mission to delight customers and help eliminate the fear of purchasing and using health insurance.
As the eyes and ears for our team, you'll address customer inquiries. Working in a collaborative environment, you will interact with diverse individuals daily, with no two days being identical. As a Bilingual Customer Service Representative, you'll innovate solutions to varying questions, issues, and concerns by managing high call volumes, resolving complaints, and troubleshooting service problems.