You will provide timely support in troubleshooting problems and answering questions to Abridge users, provide user feedback to our product and operational teams, and navigate our CRM tool to communicate with users. The role is responsible for responding to customers with care and accuracy while helping build our support department.

As a Customer Support Specialist, you will manage V7's customer communication through email, chat and occasional calls, responding to support queries. Coordinate with Product/Engineering for bug resolution and Sales/Customer Success/Account Management to ensure customer success. The role covers the UTC time zone shift from 9am-5pm.

As Director, Customer Support, you’ll play a pivotal role in shaping Moniepoint's customer support operations for global multi currency account product vertical, effectively building the foundation for a world-class customer support organization from scratch. You will define, deliver, and scale a best-in-class customer support organization for our global multi-currency account business.

As a Support Specialist, you are a business and platform expert. You are the main point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management, helping them grow. You will be in daily contact with users and seek to understand the problems they encounter.

As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.

The Customer Service team plays a crucial role in assisting customers with their Loan, Card, and Motor inquiries from application to completion. As the first point of contact, you’ll be pivotal in resolving queries and ensuring customer satisfaction throughout their journey. We're seeking a dedicated individual who can leverage their skills to consistently meet quality standards whilst adhering to processes that lead to positive customer outcomes.

Seeking a dedicated and detail-oriented Customer Support Representative to join our team to manage customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. A candidate should have excellent written communication skills with a professional and empathetic tone, and speak/read/ write in Japanese language.

You’ll focus on reviewing customer interactions across email, phone, and messaging to assess solution effectiveness, technical accuracy, tone and empathy, and adherence to policies and procedures and will play an active role in developing and refining quality control processes. You'll use data and quality insights to spot trends, recommend improvements, and help strengthen our support team’s effectiveness.

The Customer Success Manager will help new clients navigate the platform and ensure they have a smooth onboarding experience. This role guides new users from registration to their first deposit by establishing communication, analyzing user experience, and assisting clients via various channels.

As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system. This role may be positioned within one of three tiers based on your skills and competencies: managing basic inquiries and triaging tickets to managing escalations and cross-functional collaboration. You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently.