Remote Customer service Jobs · Customer Support

As a Customer Advocacy Specialist, you'll use empathy and product expertise to solve complex complaints. Facilitating communication among partners, identifying root causes, and determining solutions. Not only help customers but improve the company, making products seamless. Drive improvement as the Voice of the Customer.

Handle player inquiries across chat, email, and phone with genuine care and efficiency. Resolve account, purchase, and technical issues while creating positive experiences. Collaborate with specialized teams to tackle complex cases and drive improvements to products. This role requires flexible hours, including evenings and weekends.

You will work directly with customers, working on tickets requiring complex integration troubleshooting and providing customers with detailed workflow instructions. You'll also spend time on projects that improve the work, such as synthesizing technical work from Engineering to create enablement for the Support Team and developing workflow automation. The company values ownership, principled thinking, and thoughtful communication.

Strengthen the customer experience system as we scale, bringing a defined and memorable tem experience to all customer interactions, and turning every question and need into insight. You’ll own front-line support, inbound requests and own the customer feedback loop, ensuring every interaction is handled with clarity and care while improving how CX operates. Work will span the full customer journey, from triage to resolution and retention.

Make a real difference in people’s home-buying journey—right from your own home. This hourly 1099 role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!

Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.

Take ownership of resolving both inbound and outbound customer, patient, and health care provider inquiries and support needs. You will be responsible for meeting and exceeding our target service levels in delivering records and information services. Tasks include engaging with customers to resolve concerns via live chat, e-mail, and phone, and analyzing concerns to help enhance our product. Act as a core member of our Fulfillment Team, playing a critical role in the customer’s experience.

We are looking for a Customer Support Specialist to join our team, who will respond to emails, reviews, and interviews from users around the world. The position is fully remote and does not require night shifts.

As a Customer Experience Associate, you’ll handle core support interactions and also step into high-impact moments: managing escalations, supporting high-value customers, and creating warm handoffs to our enterprise sales team. You’ll represent Eko across channels, from private cases to public reviews and social posts, always with professionalism and empathy.

As an Onboarding Coach, you'll step into clients’ shoes to demonstrate how our system makes their lives easier. You’ll train clients on the system, tailoring it to fit their needs as a hospitality business. Asking the right questions, you’ll ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.