Manage a large portfolio of SMB customers, focusing on retention and product adoption.
Build and maintain strong customer relationships, acting as the main point of contact.
Drive customer satisfaction and growth by leveraging AI tools and usage analytics.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.
Deliver exceptional customer service by identifying banking needs and providing accurate guidance on EQ Bank's products.
Handle large volumes of inbound calls and chats while meeting service standards and resolution SLAs.
Own the digital onboarding experience, resolve issues, and escalate complaints to ensure a seamless customer journey.
EQ Bank is a challenger bank serving nearly 4 million Canadians with a wide variety of financial services. We've been challenging traditional banking since 1970 with a culture of curiosity, agility, and empowerment.
Handle inbound calls to assist consumers with credit-related memberships, services, and product offerings, advocating for solutions to improve creditworthiness.
Educate consumers on credit bureau processes and guide them on appropriate steps to request corrections to their credit reports.
Identify customer needs, provide support, and escalate complex issues to the appropriate functional area.
Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending, preventing fraud, and simplifying healthcare. With 22,500 employees across 32 countries and a people-first culture, we are a FTSE 100 company committed to diversity, equity, and inclusion.
Handle inbound customer requests related to service downgrades, cancellations, and billing using effective retention techniques.
Identify customer needs and provide customized solutions to retain existing customers and create sales opportunities.
Conduct outbound calls, resolve inquiries, and upsell services while meeting quality and KPI targets.
This partner company operates in the telecommunications or service industry, focusing on customer retention and satisfaction. The organization values a supportive, inclusive culture and offers remote work opportunities from Ontario.
Investigate and resolve invoice-related queries with clear explanations and timely solutions.
Own client inquiries from initial investigation through final resolution, coordinating with internal teams as needed.
Analyze trends and identify process gaps to recommend data-driven improvements that strengthen customer success.
The company provides operational support for client inquiries and platform-related issues in a globally distributed environment. It is a small to medium-sized team focused on customer experience, continuous improvement, and collaboration across Finance, Product, and HR Operations.
Manage concierge referral activities from start to finish, including research, provider selection, and scheduling coordination.
Research provider options and present appropriate choices to members based on their needs and coverage.
Collaborate with cross-functional teams to resolve issues and ensure seamless member support.
This company helps members find high-quality healthcare providers through a concierge referral service. It fosters a collaborative, mission-driven environment focused on member support.
Conduct client intake assessments to evaluate maintenance and operational needs.
Develop and implement individualized case management plans with measurable benchmarks.
Coordinate with internal teams and vendors to ensure timely resolution of service requests.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments. They value trust, transparency, and a go-getter attitude.
Coordinate customer inquiries and support requests through email, phone, and chat.
Assist with account and product questions, troubleshooting, and escalation routing.
Maintain accurate records and follow up on outstanding requests for timely resolution.
Kenect provides an AI-powered communication and reputation platform for thousands of dealerships and service businesses across North America. The company emphasizes ownership, adaptability, teamwork, and a strong customer focus.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence. - Act as a trusted advisor for corporate accounts, arranging domestic and international travel for air, rail, car, and hotel using Sabre GDS. - Manage end-to-end booking process through ticketing and order fulfillment via phone, messaging, or email, while adhering to compliance and quality standards.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity, offering career growth and comprehensive benefits.
Guide customers through the onboarding process and ensure smooth transitions between teams.
Collaborate with Customer Success, Sales, Operations, and Support to refine workflows.
Maintain key success metrics and drive automations for efficient onboarding.
Docker provides developer tools and services for building, sharing, and running applications, trusted by over 20 million monthly users. It is a globally distributed, remote-first company focused on innovation and developer experience.