Serve as the primary point of contact for all post-trip guest feedback, resolving complaints and enhancing satisfaction.
Analyze post-trip survey data and performance metrics to deliver executive-level reporting for strategic decisions.
Coordinate with department heads and assist the Director of Global Guest Services with complex guest issues and service recovery.
Lindblad Expeditions is a pioneer in expedition travel, taking guests to remote locations on a fleet of 20 ships. The company has a strong commitment to exploration and diversity, with a culture that values guest experience and environmental stewardship.
Support implementation of Oxfam's Hunger Banquet program, maintaining toolkits and training materials for volunteer hosts.
Coordinate volunteer onboarding, communications, and readiness for brand and community activation initiatives across priority markets.
Track engagement metrics and feedback to inform program improvements and scalability.
Oxfam is a global organization that fights inequality to end poverty and injustice, offering lifesaving support and advocating for economic justice, gender equality, and climate action. As part of Oxfam America, the Brand & Engagement team works collaboratively across the organization and with volunteers to drive brand activations and engagement experiences.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Run one-time strategic growth consults for small and medium creators, delivering clear tactical steps to grow their business on Patreon.
Own follow-up and recurring outreach to keep the pipeline full, tracking consults and adjustments across a growing program.
Help pilot new formats for 1:1 support as the program scales, adapting to ambiguous and evolving needs.
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We're a mission-driven company with over $10 billion generated for creators, supporting a diverse team of passionate employees.
Proactively guide a portfolio of ~100 clients through the customer journey, driving deeper adoption and value from Granicus SaaS solutions.
Consume best practices and review metrics via Salesforce and PowerBI to make data-driven recommendations that accelerate adoption.
Advocate for customers by participating in internal cross-functional meetings including Product Councils, Customer Advisory Boards, and Deal Desk.
Granicus builds cloud-based solutions for government communications, website design, meeting management, records management, and digital services, transforming the Govtech industry. With over 5,500 government clients and 300 million subscribers, the company is a remote-first employer with a transparent, inclusive culture focused on driving equitable and inclusive technology.
Steward farmers through resource-and-services path to technical assistance, reviewing and approving fund usage for compliance.
Lead business development and planning support, including financial planning, brand building, and market access.
Track projects closely using predetermined systems, ensuring clear communication and relationship management.
Pasa cultivates environmentally sound, economically viable, community-focused farms and food systems. They are a non-profit organization with a mission to support sustainable agriculture, employing a team that works across multiple states.
Deliver live training sessions across 5 product lines for new and existing customers, ensuring learners achieve competence and confidence.
Design and iterate on interactive training collateral like e-learning and on-demand video, leveraging AI tools to accelerate content creation.
Collaborate cross-functionally to gather customer feedback and influence product roadmap, while managing training metrics to drive product adoption.
ApartmentIQ builds AI and data SaaS products for the PropTech industry, covering 40M units with daily property and market intelligence. We are a profitable, growth-stage company with a fully remote team of 100+ across the U.S., operating on a strict no a**holes policy and a culture of high performance.
Manage all aspects of PrivacyPro implementation projects, including kick-off, software configuration, go-live, and training.
Act as main point of contact for customers, owning communications via Zoom meetings, emails, and project documentation.
Liaise between customer IT groups and internal teams to facilitate technical configuration and provide feedback for product enhancements.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high-growth healthcare information technology company with over 3,000 customers and a start-up culture built on innovation and teamwork.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples.
Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports.
Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.