56 results
FiltersAssist the internal support team with technical product and service requests from customers. Requires Web Design competency; responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities. Be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets.
Mirantis is seeking a Service Delivery Manager to help customers unlock the full potential of our solution, including Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. As a Service Delivery Manager (SDM), you will act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. A SDM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals.
The Client Success Lead delivers high-impact client outcomes in partnership with our senior Customer Success leaders for both Wheel’s top strategic accounts as well as driving client satisfaction in an independently managed client portfolio. In this role, the CSS directly supports Strategic Account Managers (SAMs) with operational execution across select key accounts, manages their own client portfolio, and will receive mentorship from the Director of Customer Success.
The Director, Homeowner Support oversees the strategy, development, and performance of the team that serves as the first point of contact for homeowners to ensure homeowners receive timely, empathetic, and knowledgeable support. This role provides oversight to ensure the team consistently understands homeowner needs and coordinates with internal departments and resources.
Take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will be responsible for accurate revenue and renewal forecasting.
The Client Care Analyst is a frontline support engineer providing technical assistance to customers' technical support. This role requires deep technical knowledge and excellent problem-solving skills. You will provide professional business-to-business customer service, ensuring all reported problems are resolved efficiently, leaving customers impressed with the smooth resolution of their issues, and collaborate with colleagues for timely resolution.
AlertMedia is seeking a customer-focused Implementation Manager to own customer relationships, providing strategic partnership as they begin their customer journey. As a thought partner, product expert, and project manager, the Implementation Manager guides customers through successful deployment, maximizing product enablement before transitioning them to the Customer Success Manager.
Manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Act as a trusted advisor and be the key point of contact between customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.
This position supports the successful implementation of the Comply platforms by managing the onboarding process for multiple clients concurrently, identifying project scope, organizing requirements, and establishing strong relationships to ensure customer satisfaction and successful transitions to the Customer Success team.
Lead and grow the team responsible for ensuring that Color’s mid-market clients receive an outstanding experience and achieve meaningful outcomes through our cancer programs. You’ll be both a strategic client leader and a systems architect —owning key client relationships while building the scalable infrastructure, playbooks, and coaching programs that enable exceptional, consistently delightful client experiences.