Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time. Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer. Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback.

We are looking for a Customer Support Representative that is committed to provide exceptional customer service and has a knack for problem-solving. Your first priorities will be helping customers, answering inquiries and concerns, and giving them current information right away. We are seeking someone that loves to help others, has a good attitude, and is driven about changing people's life.

Represent and advocate for customers by understanding their businesses, sharing accurate information, and resolving concerns. Manage customer interactions, providing systems and program assistance. Meet SLAs and KPIs, identify improvement opportunities, and report system issues. Collaborate with teams for resolution and provide feedback on system features.

As a Customer Support Coordinator at Masabi, you will provide front-line support for transportation agencies and technology partners worldwide, ensuring high levels of satisfaction with our mobile ticketing platform. You’ll use your problem-solving skills to address support incidents and collaborate with internal teams to resolve issues efficiently.

As the Managing Director, Client Success, you will be a senior leader within Franklin Covey’s Education Division, responsible for driving strategic initiatives to ensure K-12 clients achieve measurable outcomes with FranklinCovey solutions. This role involves transforming and leading an Education Success team to develop client relationships and exceed revenue targets.

Provide outstanding customer service to individuals navigating the application and enrollment processes for public and private schools, supporting customers across multiple communication channels, including phone, chat, email, and SMS. Adapt to varying workloads and assist customers wherever demand is highest, managing high volumes of work with professionalism and efficiency.

As a Customer Success Manager, you will assist customers in the realization of business value by leveraging Varicent’s tools, driving success planning, adoption, change management, renewal, and expansion activities. This involves reducing implementation risk, driving usage of existing products, identifying opportunities for expansion, and documenting value realized throughout the lifecycle.

The Customer Success Manager will problem solve for internal and external customers and provide top quality post-sale support. This person will manage the internal/client support function for Anteriad, working in tandem with the India, APAC and US Operations teams in order to ensure true customer support and insights.

The Customer Success Manager will be the primary point of contact for customers, ensuring their success and satisfaction with EPIC iO’s products and solutions, collaborating with sales, support, and product teams to deliver an exceptional customer experience throughout the entire lifecycle, building strong relationships, addressing customer needs.