Manage a portfolio of higher education customers across Spain and France, driving adoption, satisfaction, retention, and long-term success.
Build strong relationships with stakeholders from Deans to instructors and execute account plans aligned with customer goals.
Collaborate with Sales, Product, Marketing, and Solutions teams to identify upsell, cross-sell, and renewal opportunities.
Turnitin is a global education technology company that develops learning integrity solutions used by over 16,000 institutions worldwide. With a remote-first culture and team members in over 35 countries, it fosters a diverse, collaborative environment focused on improving learning outcomes.
Lead, coach, and develop a team of Customer Success Managers to build strong, trusted customer partnerships.
Own net revenue retention and drive end-to-end renewals, upsell, and expansion strategies across your portfolio.
Collaborate cross-functionally and act as executive sponsor for key accounts to deliver seamless service.
Radicle Health provides a suite of human services software products that help organizations serve their communities. The company is a collaborative, mission-driven home for software teams, where employees have ownership of their work and are encouraged to grow.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Lead customer implementation and onboarding using Customer Success best practices to accelerate migration plans.
Proactively monitor customer health to identify risks, drive adoption, and lead quarterly business reviews.
Collaborate with engineers to triage technical issues and advocate for customer feedback across teams.
Arpio provides automated, application-aware disaster recovery for AWS and Azure, recovering entire application stacks in under an hour. The company recently closed a $15M Series A and is growing, with a culture that values ownership, urgency, and delivering results.
Manage trade customer interactions via phone, email, and chat.
Process order management, pricing, quotes, returns, and reorders.
Resolve delivery issues, maintain SLAs, and improve workflows.
A partner company is seeking a Senior Representative to handle end-to-end order administration and customer support for trade accounts. The culture emphasizes collaboration, continuous improvement, and professional customer service.
Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
Maintain detailed records in Salesforce and generate client analysis reports as needed.
Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.
Own the onboarding and training of new dispensary customers launching on Dutchie.
Guide clients through configuration, best practices, and product fundamentals across all core products.
Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console.
Dutchie provides a comprehensive platform for cannabis dispensaries, including POS, e-commerce, loyalty, and mobile app solutions. As a growing company in the cannabis industry, they emphasize speed, AI-driven workflows, and a team-oriented but independent culture.
Act as the primary support point of contact for a portfolio of assigned customer accounts, owning end-to-end case management.
Monitor all open, pending, and recently closed cases, proactively following up on aging, stalled, or high-priority issues.
Communicate directly with customers via email and meetings, providing timely updates and setting clear expectations.
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. Over one million drivers and 100,000 companies trust Motive's integrated platform to power operations, prevent accidents, and reduce costs.
Create and refine CX content ensuring clarity and consistency, maintaining knowledge bases and Salesforce content.
Partner with Product, Marketing, and Legal teams to align content with brand standards and product updates.
Audit content for accuracy, analyze user behavior, and optimize knowledge base search experience.
Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers and a remote-first culture, Roadie offers a flexible, collaborative environment with strong benefits.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.