Provide exceptional white-glove customer service to physicians and dermatologists via phone and email, handling orders, inquiries, and account operational needs.
Collaborate with Business Development Managers to support client relationships, identify growth opportunities, and ensure end-to-end satisfaction.
Maintain accurate records in Salesforce.com and manage daily tasks like order cancellations, replacements, and partner onboarding.
Nutrafol is the pioneer of hair wellness, creating clinically tested products that target root causes of hair thinning with a patented blend of ingredients. Recommended by over 7,500 physicians, the company is a growing, collaborative team that embraces individuality and continuous innovation.
Own the AI-native account intelligence layer, reporting, and forecasting for a multi-brand CS organization.
Drive CS data integrity, tooling, and AI enablement across Rootstock, Kenandy, and Ascent.
Operate cross-functionally with Support, Sales, Product, and Finance to translate customer signals into action.
Rootstock Software provides the leading ERP for product companies, built on the Salesforce cloud platform. The company takes a human-first approach and is committed to customer delight.
Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
Analyze customer data to provide proactive insights and lead executive business reviews.
Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Own overall Customer Success strategy, retention, and expansion targets with direct accountability for net revenue retention (NRR) and churn outcomes.
Coach, enable, and support the Customer Success team while personally engaging with strategic accounts when additional leadership is required.
Build and continuously refine scalable customer success playbooks, health-scoring frameworks, and lifecycle standards.
Our partner is a fast-growing B2B SaaS company offering a high-impact leadership opportunity. They operate in a profitable, high-growth environment with strong market momentum and a collaborative culture focused on impact and accountability.
Own relationships for Enterprise accounts across banks, credit unions, and fintech customers.
Develop in-depth understanding of the fraud domain and SentiLink products, handling onboarding and regular customer meetings.
Take a consultative approach to understand fraud situations and propose solutions, establishing business goals and plans.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Backed by world-class investors including Craft Ventures and Andreessen Horowitz, the company has earned recognition from Forbes Fintech 50 and other major outlets.
Assist Client Directors in protecting and increasing Gross Profit Margin and customer satisfaction through daily attention and service.
Manage transaction lifecycle from quote to cash, coordinate internal support teams, and maintain pipeline and forecast.
Work independently with customers to address issues, prepare pricing and proposals, and maintain vendor relationships.
AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation, analytics, and software delivery to help enterprises with digital transformation. The company prioritizes a culture of belonging and is an equal opportunity employer.
Serve as a strong advocate for customers and end users, representing their needs within the organization.
Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
Lead process improvement and optimization initiatives that drive measurable value for customers.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.
Provide high-quality support via phone, email, and help tickets for inbound customer requests.
Communicate with lab personnel and physicians to obtain sample information and provide status updates.
Liaise with Medical Affairs, production lab, and Sales teams to resolve escalations and support customer needs.
Karius is a venture-backed life science startup that transforms how pathogens are observed in the body by unlocking microbial cell-free DNA. The company is a mission-driven team of scientists, statisticians, engineers, and physicians working to reduce patient suffering worldwide.