Build relationships with customers and colleagues, sharing best practices across locations.
WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles, running over 250 valuation events monthly. We have grown from a pub-table idea into an eight-figure business with 80 co-workers and are on a mission to make our brand universally recognised.
Educates healthcare providers on patient access and reimbursement support for AbbVie's psychiatry portfolio.
Develops relationships with providers and coordinates with internal teams to enhance patient experience.
Identifies payer trends and improves processes to navigate local healthcare access barriers.
AbbVie discovers and delivers innovative medicines and solutions to address serious health issues in immunology, oncology, and neuroscience. They are a large global company with a strong culture of integrity and innovation serving communities.
Deliver thoughtful, personalized customer support across email, live chat, and phone.
Assist customers with orders, shipping, returns, subscriptions, and account-related needs.
Provide knowledgeable product guidance and resolve concerns with care and sound judgment.
Oak Essentials is an elevated apothecary brand that values the ritual of everyday living, creating indulgent and effective products for daily routines. The company is committed to a diverse and inclusive workplace, growing its team with varied voices and viewpoints.
Own complex and sensitive member cases end to end, including appeals, denied claims, and coverage issues, resolving them via phone and writing.
Investigate before responding, pull history, and provide answers rather than status updates, keeping members informed on their timeline.
Balance complex escalations with general support volume, driving cases through Jira, Compliance, and clinics until closed.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. The company has raised over $425 million, been named to the TIME100 Most Influential Companies, and earned over 30 workplace awards, fostering a collaborative and inclusive culture.
Assist clients with selecting and booking hotel accommodations.
Provide accurate information on hotel options, amenities, pricing, and availability.
Maintain accurate records of client interactions and bookings.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.
Manage the full inbox for assigned functions, responding to inquiries within established service levels and ensuring timely, professional communication.
Categorize, prioritize, and resolve learner inquiries, escalating when necessary, and identify patterns to recommend process improvements.
Collaborate with peers and departments to resolve complex issues, support overflow operations, and assist in pre- and post-semester projects.
Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. With nearly 5,000 nursing graduates, the company promotes a positive work-life integration and an environment for professional development.
Lead and manage a team of Patient Support Associates to ensure medication adherence through refill management or timely prior authorization and financial assistance.
Manage service level goals, conduct audits, and provide coaching and performance management for a remote Patient Support team.
Collaborate with on-site management at hospital partners for quarterly calls, workflow improvements, and record keeping.
Shields Health Solutions provides specialty pharmacy management services to healthcare organizations. They are a fast-growing company with a close-knit team that values employee development and high-quality patient care.
Obtain PCP referrals for patients enrolling in virtual cardiac rehab through high-volume follow-up via phone, fax, and portals.
Troubleshoot referral delays by navigating office barriers, verifying documentation, and escalating when needed.
Support insurance benefits verification and prior authorization checks as business needs arise.
We redesign heart health from the ground up to help everyone live fuller lives, focusing on older adult cardiovascular disease through telemedicine. Our mission-driven team of clinicians, engineers, and professionals is dedicated to enhancing patient lives.
Own leadership of Merchant Support and Technical Support teams, including coaching, development, and performance management.
Drive key metrics like app store ratings, review velocity, and net retention through scalable support systems.
Build and manage a conversational quality-assurance system using AI tooling to ensure 5-star support.
Smile.io is the world's largest loyalty platform that provides reward programs for scaling ecommerce brands. The company is remote-first, built on trust, ownership, and continuous improvement, with over 100,000 brands using their platform.
Conduct outbound and inbound calls to schedule in-home wellness visits for Medicare patients.
Provide information about WellBe's services and address patient questions and objections.
Support patient engagement and coordinate with the in-home care team to ensure seamless care.
WellBe Senior Medical is a physician-led geriatric care team focused on providing concierge-level medical and social support to frail, elderly Medicare Advantage patients in their homes. As a growing organization, we prioritize a compassionate, patient-first culture and value teamwork and independent initiative.