Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
Troubleshoot technical issues related to fleet management and transportation technology solutions.
Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.
They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.
Manage guest reviews and ratings across platforms, responding in a professional and timely manner.
Coordinate follow-up on guest concerns and unit termination workflows with local teams.
Support operational improvements and cross-functional communication to enhance the guest experience.
First Chair Destinations offers exceptional vacation homes in ski towns and coastal retreats, with each property locally managed to high standards. The company emphasizes genuine hospitality and local knowledge, supported by teams living in the communities they serve.
Handle member transactions, inquiries, and online banking support over the phone while promoting a service culture.
Identify sales opportunities by introducing loan programs and credit union products to meet member needs.
Maintain security and fraud-prevention procedures while working toward referral and production goals.
Peak Credit Union is a member-owned financial cooperative that provides banking products, loans, and member support to individuals and local communities. The company emphasizes a friendly, service-focused culture and offers comprehensive benefits, though its employee count is not stated in the posting.
Lead and coach a team of Enterprise TAMs to drive adoption and retention.
Own customer health and gross retention, partnering with AEs on renewals.
Develop post-sales playbooks, segmentation, and health scoring to scale success.
Socket helps developers and security teams safely find, audit, and manage open source code. Backed by top investors, the company serves thousands of organizations and values excellence, urgency, and customer obsession.
Own the first 45 days of every new customer, delivering a repeatable launch process from signature to adoption.
Configure accounts, run kickoff and hands-on training, and drive crews to first completed workflow.
Chase blockers with CS and Product, then hand off to the CSM with every exit criterion closed.
Bobyard uses computer vision and NLP to automate construction takeoffs and estimates, so contractors bid faster and win more. The company has raised a $35M Series A led by 8VC and is growing fast.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.
Manage the early customer journey for nonprofits, from eligibility verification to launching donation forms.
Combine customer support, onboarding, and proactive outreach to help organizations succeed.
Share customer insights with internal teams to improve activation and conversion.
This company provides an online fundraising platform that helps nonprofits and charities raise money without platform fees. It operates as a remote, fast-paced team focused on meaningful impact and professional growth.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Act as the first-level support for cancellation requests, diagnosing dissatisfaction and applying consultative retention strategies.
Manage friendly collections with delinquent clients, negotiating financial debts and preventing churn.
Analyze ad performance and account metrics to provide strategic guidance that maximizes partner results.
Grupo QuintoAndar is the largest real estate ecosystem in Latin America, using technology to simplify the entire housing journey from rental to buying and selling. With more than 3,100 employees across six countries, the company is backed by global investors and values remote-first flexibility, diversity, and innovation.