Answer inbound sales and service calls, focusing on helping customers and enhancing their experience.
Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
1-800 Contacts aims to simplify and make vision care accessible and affordable. They have an award-winning culture and continue to develop innovative products, with ownership by KKR, a private equity investment company.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions
LesBaird Consulting LLC provides professional support services to businesses seeking to improve efficiency, streamline operations, and achieve sustainable growth. The company delivers tailored solutions that align with each client’s unique goals and organizational needs.
Manage projects for public sector clients, overseeing scope and timelines.
Serve as a trusted advisor, anticipating customer needs based on data.
Coordinate across teams to optimize customer service delivery.
Granicus is dedicated to transforming the Govtech industry by uniting governments and their constituents through technology. With 25 years of experience, they serve 5,500 federal, state, and local government agencies, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Mentor and enable the team to exceed company growth and retention forecasts.
Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts.
Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and knowledge exchange.
Serve as an empathetic first point of contact managing queries across multiple channels.
Deliver virtual 1:1 Care Advocate sessions providing personalised guidance on health concerns.
Provide virtual, text-based 1:1 coaching supporting lifestyle and behaviour change.
Vira Health is a women's healthcare technology company providing virtual clinical care, educational resources, and support. Their platform brings together care navigation, a specialist online menopause clinic, and a contraception and reproductive health resource.
Responding to guests’ inquiries regarding room reservations and general questions.
Assisting and ensuring effective guest challenge resolution.
Upselling services and offerings as appropriate, ensuring guest education about resort’s offerings.
The Lodge at Primland, Auberge Collection is located on 12,000 acres in the Blue Ridge Mountains of Virginia, offering year-round mountain retreat with outdoor adventures. They have myriad outdoor adventures and luxury accommodations.
Responding to guests’ inquiries regarding room reservations and availability.
Assisting and ensuring effective guest challenge resolution.
Ensuring all billing and financial transactions are accurately executed.
The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands. This charming getaway is a design-led boutique luxury retreat embodying the eternal Southern summer home, designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites.
Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email.
De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values.
Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.
Provide positive and professional technical support to Canon customers via phone.
Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
Promptly identify, research, and resolve customer inquiries using all available software and network tools.
Canon Information Technology Services, Inc. strives to provide exceptional technical support. Their team is energetic and diverse, offering growth and career development opportunities.
Provide front-line support for customers using Sage Intacct.
Troubleshoot functional and basic technical issues related to Sage Intacct.
Educate customers on product features, best practices, and workflows.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction and unlocking working capital. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.