Serve as the first point of contact for clients, resolving issues and answering questions with care and efficiency. Oversee the support queue, ensuring timely responses, and coordinate across teams in order to deliver a best-in-class support experience. The ideal candidate is technically savvy, organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.
Looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.
This is a fully remote position with the ability to travel, the perfect opportunity for you! Work 100% remotely and from anywhere in the world. We host quarterly company retreats to destinations including Mexico, Las Vegas, and Iceland, with an opportunity to grow your career at your own pace. We will give you the support to succeed, while you have the freedom to explore the world!
In this remote position, you will be responsible for providing exceptional customer service to our patients and their families. As a Telecommute Medical Customer Service Representative, you will help patients navigate their home health care journey and address any questions or concerns they may have. You will play a critical role in ensuring our patients have a positive experience with our company.
We’re on the lookout for dedicated professionals like you to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.
As a Customer Service Agent, represent the brand as the face of the company. Support customers via email and live chat, communicating with other departments. Be the first point of call to receive feedback from players, and then share this with the relevant teams. Ensure players are provided with an outstanding level of service and give feedback of recurring customer issues to management.
Accountable for making decisions supported by policy based on confidential financial information both from the facility and from patients to determine qualification for CICP (as applicable), Charity programs, or payment arrangements. Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies. This position is 100% remote.
Engage in text-based online chats as a chat moderator, welcoming players and fostering a friendly atmosphere. You will build rapport, maintain brand reputation, meet performance targets, and provide updates on promotions. You will also ensure players follow chat room etiquette and host scheduled chat games.
You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team.
You’ll support the success of a portfolio of clients by helping them realize the full value of our platform, and assist in day-to-day account coordination, learn to build value-driven relationships, and gain hands-on experience in product adoption and customer engagement. You’ll collaborate cross-functionally with Sales, Product, and Customer Support to support customer needs, surface insights, and begin identifying opportunities for growth and risk mitigation.