Support large, complex customer implementations through the end-to-end implementation process.
Assist with the delivery of the solution, ensuring that each project is executed seamlessly within the scope, timelines, and contractual requirements.
Serve as an additional point of contact for customers and internal stakeholders, managing communications, addressing challenges, and ensuring that milestones are met successfully.
Turquoise Health is making healthcare pricing simpler, more transparent, and lower cost for everyone. They are a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite, with an accomplished group of folks with a passion for improving healthcare.
Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
Assist customers with the installation and setup of residential and commercial equipment.
Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. They are a $1.9 billion global company with about 5,000 employees and prize enriching and caring for all who work there through actions.
Provide email support for program applicants and participants.
Manage a trouble ticket queue to track issues from report to resolution.
Provide weekly and monthly reporting on program support activity.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants. EnergyHub has a casual environment, the flexibility to set your own schedule.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Support customers post onboarding through structured, playbook-driven success motions.
Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They provide a platform for nonprofits to launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® since 2021. Their mission is to empower the changemaker in all of us and they're excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.
Build rapport with families, healthcare providers, and insurance companies in a compassionate manner.
Educate potential families about evaluation, treatment, and insurance processes.
Provide excellent customer service and expedite the process for families.
Cranial Technologies researches and treats plagiocephaly (commonly called flat head syndrome). They have treated over 300,000 babies with the DOC Band® and are the leader in pediatric cranial shaping orthoses. They also provide treatment with EarWell® to correct infant ear shapes without surgery, with 600,000+ successful outcomes.
Deliver outstanding customer support via various communication channels.
Manage customer inquiries with empathy and efficiency.
Represent respected global brands and maintain their customer satisfaction.
Jobgether helps match job seekers to open positions. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Respond to guests’ inquiries regarding room reservations and pricing.
Upsell services and offerings, ensuring guests are fully educated.
White Barn Inn, Auberge Collection has been a local landmark for over 150 years, known for New England hospitality and attention to detail. The 28-room property offers luxury, waterfront cottages, an outdoor infinity pool, an award-winning spa, and fine dining.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Own complex Member escalations end-to-end, serving as the go-to resource for high-impact issues that require deep investigation and sound judgment
Manage inbound Member calls with care and empathy, turning challenging situations into positive experiences through strong de-escalation skills
Drive each case from beginning to end, ensuring every resolution is fair, well-documented, and completed efficiently
PadSplit is a real estate platform committed to providing affordable housing. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members.