Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.
Provide expert parts diagnosis support and help dealers resolve technical product issues quickly.
Work closely with workshop technicians, offering parts advice across the entire product range.
Act as an interface between the manufacturer and dealers using practical workshop experience.
MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction, and aftersales operations across 80+ countries. They offer a professional but relaxed working environment as part of a welcoming and diverse team.
Handle inbound calls from banking customers regarding inquiries and complaints.
Resolve service problems and provide best solutions via email, chat, or social channels.
Escalate complex complaints to the Operations Supervisor and ensure efficient resolution.
Unifin Inc is a BPO company with operations in North America, Latin America, and Asia Pacific. It is a start-up environment with a diverse and pioneer team, offering unlimited growth opportunities.
Own the full post-sales lifecycle from onboarding through managed services, expansion, and renewal.
Serve as a strategic advisor, driving adoption, account health, and measurable business outcomes.
Lead AI enablement and workflow automation, deploying ClickUp AI agents tied to customer KPIs.
ClickUp is building an AI-native workspace that unifies tasks, docs, chat, calendar, and search. The company is AI-first, expects every team member to use AI daily, and evaluates AI fluency in its hiring process.
Provide exceptional customer support via chats, emails, and calls.
Maintain a 90%+ customer satisfaction score with prompt, empathetic solutions.
Collaborate with Engineering and Product teams to resolve complex customer issues.
Ideals is a global B2B SaaS product company providing secure document sharing and collaboration solutions for high-stakes processes. Trusted by over 2 million users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care.
Serve as the primary point of contact for members through onboarding, ensuring they successfully establish their businesses.
Assist members with tax, accounting, payroll, and U.S. corporate structure questions using cross-functional resources.
Proactively send updates on key milestones and identify opportunities to improve the onboarding process.
Collective is a technology platform and team of trusted advisors helping businesses-of-one with incorporation, accounting, bookkeeping, and taxes. Backed by prominent investors, the company empowers self-employed people to focus on their passion, not paperwork.
Create, distribute, and bill incoming orders from Enterprise customers to meet service agreements.
Serve as a direct point of contact for Enterprise customers and manage customer relations.
Leverage strong communication, analytical, and conflict resolution skills to support scheduling and customer needs.
VSC Fire & Security provides fire protection, life safety, and security solutions including suppression, detection, alarms, and sprinkler systems. Founded in 1958, the company serves customers across the Southeast with a focus on integrity, reliability, and exceptional customer service.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Support TVP customers by responding to inquiries across multiple retail and e-commerce brands while keeping each brand's tone and standards.
Handle operational tasks such as refunds, returns, order updates, and inventory adjustments using Shopify and Google Sheets.
Investigate issues, track resolutions, and collaborate to improve workflows across teams.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is part of the Fresh Prints family, a fully remote 150-person company with most of the team based in India and the Philippines.
Provide exceptional support to high-value clients by resolving complex issues with empathy.
Conduct personalized, goal-oriented conversations to support customers' financial journeys.
Collaborate with internal teams to share insights and improve products and services.
Robinhood is a financial services company on a mission to democratize finance for all. It is a fast-moving, high-performing team using frontier technologies to tackle the world's biggest financial problems.