Manage a portfolio of 40 mid-market and enterprise accounts, driving adoption, retention, and expansion.
Own customer onboarding, renewals, and proactive risk management using data-driven insights.
Act as the voice of the customer and collaborate cross-functionally to improve the product experience.
The company provides a rapidly evolving SaaS product that helps sales teams streamline their revenue workflows. It is an early-stage or rapidly growing organization with a fast-paced, dynamic culture.
Act as a strategic advisor for key accounts, building executive-level relationships and conducting regular QBRs.
Understand complex business challenges and provide guidance on using consumer insights to drive ROI.
Monitor customer health, identify growth opportunities, and collaborate with internal teams to improve experience.
Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.
Lead, coach, and develop a specialized team of Customer Recovery Coaches focused on preventing churn and restoring trust.
Set the operating rhythm for recovery motions, including risk queue triage, Fire-Team mobilizations, and weekly retention forecasts.
Partner with Product, Engineering, Support, and Sales to turn reactive support into proactive rescue operations and drive systemic improvements.
Cloudbeds builds a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. With 650+ team members across 40+ countries, the company is remote-first and fosters a culture of innovation, diversity, and inclusion.
Serve as the primary post-sales point of contact for MEA customers, driving onboarding, adoption, and measurable outcomes.
Conduct regular business reviews to assess value realization, identify expansion opportunities, and manage renewals.
Act as the voice of the customer internally, collaborate with Sales and Support, and travel up to 30% across the region.
We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. Our remote-first mission-driven team spans North America, Europe, the Middle East, and APAC and is built on authenticity, transparency, and trust.
Handle inbound billing calls, escalations, and urgent member requests with empathy and accuracy.
Research and resolve billing concerns including insurance denials, payment discrepancies, and patient balances.
Partner with Revenue Cycle Management SMEs and support teams to document, escalate, and resolve cases.
Tia is transforming women's healthcare by integrating primary care, gynecology, mental health, dermatology, and wellness in person and virtually. Backed by Series D funding and trusted by over 120,000 women, Tia fosters a culture of excellence and continuous improvement.
Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
HighLevel provides an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization that values initiative, clarity, and execution.
Design the support experience for the Lexware business account across the whole customer journey.
Act as a liaison between the team, feature teams, and banking partners, bringing user perspectives into product decisions.
Monitor key metrics, uncover blind spots, and improve support processes.
Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.
Provide first-level support for POS hardware/software and PAR products.
Resolve operational and technical issues quickly and efficiently.
Collaborate with internal teams and third-party engineers as needed.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions such as point-of-sale, digital ordering, loyalty, and back-office tools to over 100,000 restaurants in more than 110 countries. They pride themselves on a collaborative "Better Together" culture and are committed to innovation and developing talent from within.
Manage inbound patient inquiries via phone, email, and web forms.
Provide program information, discuss insurance and finances, and route inquiries to appropriate departments.
Schedule patient screenings, resolve requests, and encourage families to move forward with admissions.
Equip is a virtual, evidence-based eating disorder treatment program providing dedicated care teams to patients. Founded in 2019, the fully virtual company is recognized for its passionate, diverse culture and has served thousands of patients.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.