Main point of contact for an assigned account portfolio, managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams.
Seeking a Customer Success Associate with 2–5 years of experience in a call center environment, fluency in Portuguese and English is required, and trilingual candidates (Portuguese, Spanish, and English) are encouraged to apply, requiring availability during standard business hours, Monday through Friday, from 12 PM to 9 PM Eastern Standard Time (EST).
The Patient Services Representative role with Dignity Health Medical Group offers the chance to support patients remotely. You'll handle scheduling, answer inquiries, and address concerns. Coordinating with healthcare providers to ensure seamless communication and accurate patient records. Ideal candidates need strong organizational skills to enhance patient experience.
This role exists to ensure they’re delivering not just outcomes, but true partnership to their most influential customers, playing a critical role in scaling their ability to serve complex accounts, driving consistency in execution, and unlocking expansion opportunities. Furthermore, this leader will manage a team of Customer Success Managers across the West Coast.
Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier.
The National Service Coordinator provides support to Fleet Management customers by fielding inbound calls and assisting with roadside assistance and setting up rentals, as well as relaying approval confirmation to repair facilities. This person will also conduct follow-ups with repair facilities, tow companies and Fleet drivers in a full-time work from home position.
Triage bugs and feature requests, maintaining constant communication with customers. You will analyze trends, test, and train the DevRev bot regularly, educating and empowering users. As a technical expert, answer product questions, build customer relationships, and collaborate with product & engineering on customer requirements. Think outside the box to build quicker solutions and support DevRev users round the clock. Understand customer signals to avoid churn.
Provide payment assistance solutions such as co-pay cards or vouchers. As the Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program, fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
As a Customer Success Manager at Secureframe, you will be an integral part of our team, ensuring client success and satisfaction by nurturing relationships, understanding needs, and aligning services with business objectives. This role involves close collaboration with various teams and focuses on managing customer activities, analyzing engagement, and driving renewals, all while refining processes for greater efficiency.
As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. In this role you will handle all customer service needs and support for our European customers, take ownership of individual customer queries, and manage the order fulfilment process. You will also listen and respond to customer needs and concerns and resolve customer queries and update system accounts.