Support new customers from proof-of-concept through production to ensure rapid processing of claims and eligibility checks.
Collaborate with customers via Slack and triage requests, resolving technical issues and product gaps.
Contribute to documentation and use data to improve customer health, retention, and self-service adoption.
Stedi builds the world's only programmable healthcare clearinghouse, modernizing the exchange of HIPAA transactions via modern APIs and traditional EDI. With $142 million in funding from top investors and a lean, fast-moving team, they prioritize automation and customer-first innovation.
Provide empathetic, personalized support to customers and resolve their technical inquiries.
Communicate with platform specialists via Intercom and manage requests for accounts, subscriptions, refunds.
Turn user feedback into valuable insights to help shape the product.
Mindly is a marketplace for psychologists and clients, helping people live healthy, happy lives. We are a fast-growing, profitable HealthTech company with over 1,000,000 clients in 40+ countries and a passionate team.
Guide daily customer interactions to successful resolutions that enhance mission effectiveness and reduce operational risk.
Own operational customer satisfaction and team productivity, engagement and growth to optimize outcomes.
Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency.
Skydio is the leading US drone company and world leader in autonomous flight. The team combines deep AI expertise, best-in-class hardware and software development, and operational excellence to empower diverse drone users.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Own client delivery end to end, including work, people, capacity, and client relationships.
Lead and develop a team of direct and indirect reports, reporting to the founder.
Own financial planning, process, and senior hiring for the delivery function.
GN is a fast-growing Shopify Retention Agency that helps brands with email retention. The team has more than doubled in recent months, fostering a high-bar, ship-it culture.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Provide customer support across chat, phone, and email, resolving technical issues and product questions.
Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.
Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.
Act as the primary point of contact for B2B customers, consulting on complex plan inquiries via email and phone.
Proactively identify at-risk customers and implement tailored save strategies to drive retention.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to advocate for customers.
Gusto provides payroll, health insurance, 401(k)s, and HR services for small businesses. With over 500,000 customers and offices in Denver, San Francisco, and New York, they focus on building an inclusive workplace.
Serve as the primary technical advisor for assigned customer accounts, leading troubleshooting sessions and workflow reviews.
Become a platform expert on ShipHawk's WMS and TMS solutions, advising on configuration and best practices.
Drive adoption of new features and proactively identify technical risks and efficiency opportunities.
ShipHawk provides software for high-volume retailers, manufacturers, and ecommerce companies to automate warehouse and shipping operations. The team is highly collaborative, customer-focused, and committed to solving complex logistics problems.
Coordinate and process medication refills including data entry and claim adjudication.
Place outbound refill calls and assist patients through the refill request process.
Respond to and resolve inbound patient and provider inquiries with empathy.
Shields Health Solutions partners with health systems to deliver specialty pharmacy care. They foster a supportive culture with employee resource groups and wellness programs.