Remote Customer service Jobs

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate, and track all call related information for auditing and reporting purposes.

This role involves high-volume outbound calls to engage members and promote the benefits of health evaluations. The coordinator will communicate clearly, answer questions, and professionally navigate objections. Sales experience preferred due to persuasive communication and appointment scheduling responsibilities.

The Customer Care Associate position at Remote is focused on supporting standard users. The Customer Care Associate will be responsible for providing customer support to various user types across a number of verticals and product areas via email and live messaging channels. Strong problem-solving skills are needed to enhance the customer journey and advocate for customer needs.

As a Customer Support Operator, you will play a crucial role in supporting customer inquiries. You will answer customer inquiries via live chats and emails, providing accurate information about the products and resolving cases in a timely manner. Achieve quality and productivity targets set by the manager and perform other tasks assigned by the manager.

Serve as a vital bridge between patients, clinicians, and internal teams in a fast-paced, digital-first environment. Manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. Requires agility, empathy, and technical fluency, demonstrating sound judgment and professionalism when addressing patient feedback, complaints, or grievances.

This role is ideal for someone who thrives on helping customers succeed, enjoys solving problems, and can quickly learn the ins and outs of a software product’s UI. You’re equally comfortable handling technical troubleshooting and providing clear, empathetic communication. Exceptional customer experiences and turning feedback into actionable insights is key.

As a Customer Service Representative, you will field customer inquiries and find innovative ways to respond. You will connect with customers via phone/email/chat/social media to resolve their questions or concerns and de-escalate any issues. The role requires strong communication, listening, and problem-solving skills.

Make outbound calls to patients, members, and customers to schedule appointments for preventative health screenings and assess for high-risk or other healthcare appointments. Help patients make decisions that will enhance their healthcare experience, make welcome calls, and assist members and patients with benefits and insurance information.

Respond to member/customer requests for emergency road service in a call center environment, providing basic information and communicating with service providers. You can make a difference by helping our members during stressful situations by providing superior customer service, responding to a high volume of requests, and analyzing member accounts to determine beneficial products and services.

The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.