Own real-time execution of member service across chat and phone queues, monitoring queue health and stepping in for complex cases.
Coach and support a team of Member Services Associates, providing real-time feedback and handling first-line escalations.
Ensure operational excellence through consistent execution of SOPs and identifying workflow breakdowns.
Maven is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support through a single platform for fertility, maternity, parenting, and menopause. With over 2,000 employers and health plans, Maven has raised more than $425 million and been recognized as a top workplace by Fortune, CNBC, and Fast Company.
Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Communicate with global Lush customers via phone, chat, text, and email, handling feedback and resolving issues.
Drive sales through product recommendations and educate customers on brand values like Fighting Animal Testing.
Meet service levels and deliver a world-class customer experience by listening attentively and solving problems.
Lush Cosmetics creates fresh, handmade cosmetics while fighting animal testing and promoting ethical buying. As a growing business with a global team, they value staff who adapt and evolve, fostering a culture of inclusion and purpose.
Handle and problem solve customer inquiries via phone, email, and chats, ensuring a great customer experience.
Develop strong knowledge of Horace Mann Life and Retirement insurance products and proactively upsell and cross-sell solutions.
Maintain quality and compliance by adhering to all applicable company and state rules and regulations.
Horace Mann helps educators protect what they have today and prepare for tomorrow, offering insurance and financial products tailored to their needs. Founded in 1945, we serve over 4,100 school districts, are publicly traded on the NYSE, and have more than $12 billion in assets.
Manages the fulfillment of celebrity and sports-related wishes, acting as a primary point of contact between chapters and talent representatives.
Delivers high-touch customer service to chapters and international affiliates, coordinating logistics with empathy and professionalism.
Builds and maintains relationships with key entertainment and sports contacts to support ongoing and future wish opportunities.
Make-A-Wish is the world's largest wish-granting organization, uniting communities to grant life-changing wishes for eligible children. The organization fosters a sense of community and warmly embraces wish families, volunteers, and colleagues.
Provide rapid-fire live chat support with friendliness and empathy to help customers.
Teach customers how to best use Pirate Ship to save money on shipping.
Work collaboratively on a flexible schedule that may include weekends, evenings, and holidays.
Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. We are a remote-first company with a casual and creative atmosphere where everyone’s ideas are welcome and having fun is encouraged.
Provide delightful, accurate, and timely support to members navigating the French healthcare system and B2B partner needs.
Spend 80% of time on member support and 20% on innovative Care projects tailored to your expertise.
Lead process improvements, mentor team members, and drive cross-functional initiatives to enhance care delivery.
Alan is building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. With over 800 employees and serving 1M+ members, Alan fosters a unique culture focused on making healthcare proactive and accessible.
Provide real-time assistance to travelers across French, English, and Spanish channels.
Handle multiple cases with empathy, accuracy, and professionalism under pressure.
Use CRM tools to track interactions and collaborate with internal teams for resolution.
This partner company delivers real-time support to international travelers. It operates remotely with a focus on customer experience and global travel operations.
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple facilities.
Collects clinical information, verifies insurance and demographics to ensure appropriate scheduling.
Serves as a resource for staff, physicians, and referring offices to improve patient access.
Lehigh Valley Health Network is a nationally recognized health network with multiple hospitals and facilities in Pennsylvania. It employs nearly 20,000 health care professionals and has a culture of trust, collaboration, and excellence, certified as a Great Place to Work.
Solve customer inquiries and complaints related to the client's products and services.
Log call details into management systems and ensure resolution within SLA.
Maintain up-to-date product knowledge and escalate potential service issues.
Concentrix is a global technology and services leader that powers the brands of the future by providing technology and integrated solutions. With over 440,000 employees worldwide, they offer an innovative and growing work environment.