The Director of Customer Support will lead and scale our global Customer and Product Support organization, ensuring world-class experiences for Red Canary customers by overseeing technical support operations, strategy, and execution, driving efficiency, quality, and customer satisfaction across all support interactions.

Provide ticketing and call support for all Wolfe Companies’ brands such as PerfectGift.com, Gift Card Granny, GIftya, and more. Handle a high volume of phone calls and emails daily, using ticketing systems effectively, ensuring all interactions are thoroughly documented. Conduct thorough investigations and maintain excellent note-taking practices, communicating with clients primarily via telephone and email.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.

This role is essential in providing exceptional service to our clients and ensuring their needs are met promptly and effectively. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer inquiries with professionalism.

Wolfe, LLC is seeking a highly motivated, customer-focused Customer Support Representative to join our growing team. This position is ideal for individuals who thrive in fast-paced environments, are solution-oriented, and can provide exceptional service to a diverse clientele. Fluency in both English and Spanish is strongly preferred to better serve our customer base.

Provide exceptional 24/7 Tier 1 support to Noodle employees, Noodle-built product users, university partners, and international LMS clients. The role represents user needs and provides training documentation & automated self help options. The Technical Support Associates are based in South Africa and report to the Technical Support Manager.

We're seeking a dedicated and customer-oriented agent. You will be responsible for handling customer inquiries via phone and email, addressing issues related to account integration, activation/deactivation, and product support. The ideal candidate will have strong communication skills and the ability to provide clear and concise information to clients.

This is an entry level position that requires satisfactory completion of required training. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle and maintains full compliance with standards.

Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products. Provide dedicated and prompt support to our institutional and VIP customers via different communication channels. Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API.

Responsibilities include serving as main contact following implementation to ensure a great customer experience and partnering with others to manage customer outcomes for long-term success. The role involves nurturing strategic relationships and advocating for customers. Requires 5+ years in a customer-facing role and a Bachelor’s Degree.