Resolve customer inquiries efficiently using multiple systems. Research and reconcile problems by clarifying concerns and determining root causes. Address complaints effectively, offering solutions to ensure customer satisfaction. Retain customer loyalty by highlighting benefits and informing them of available deals. Correct/update customer information accurately and document requests.
In this role, you’ll be on the front lines helping travel organizers around the world get the most out of WeTravel's platform, resolving issues, answering questions, improving the help center, and collaborating across teams to directly impact user success and satisfaction. If you’re passionate about helping people, love problem-solving, and thrive in a fast-paced, international environment—we’d love to meet you!
Elevate client relationships by assuming full responsibility for their success, expertly overseeing onboarding, comprehensive training, fostering rapid adoption, helping with questions, and consistently attaining exceptional levels of customer satisfaction. Cultivate a strategic advisor relationship with clients, proactively spearheading the continuous delivery of value and optimizing their utilization of our products and services for maximum benefit.
Handle customer and internal user requests via chat, email, and phone. Provide consultations about products and services, such as Cloud, Hosting, and AI. Resolve technical issues by providing technical diagnostics and collect information about customer and user incidents, forwarding it to higher levels of technical support if needed.
Manage a portfolio of clients, ensuring they realize the full value of the platform. Be responsible for day-to-day account management, building value-driven relationships that foster product adoption, revenue growth, and expanded usage. Proactively identify risks and opportunities early, turning insights into action plans. Leverage customer success experiences to proactively identify, troubleshoot, and resolve client issues, ensuring a seamless and positive customer experience.
This role ensures efforts are in alignment with the Claim Adjudication Operations (CAO) team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members, and pharmacies by accurately administering benefits. This role is responsible for the ongoing management of client accumulator processes and will function as the lead accumulator resource for assigned clients, as well as a back-up resource for peer coordinators when needed.
As the face and voice of Deel for our clients, you’ll build genuine customer relationships and convert them into long-term revenue growth opportunities. Provide strategic guidance on operational and product-related issues, and advocate for clients internally, championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
In this role as Virtual Medical Customer Service Representative, you will provide excellent customer service and support to patients and their families via phone, email, and online chat. You will assist with inquiries, schedule appointments, verify insurance, and maintain accurate patient records. Collaboration with other departments is expected to resolve customer issues, and you will maintain patient confidentiality and identify areas for improvement.
The prospective candidate will be responsible for performing ordinary mathematical computations while accepting and processing payments, performing clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications. They will also provide high-volume customer service to licensing applicants in person and via phone, assist applicants with outreach to other city agencies, and answer telephone calls, emails and written correspondence.
Lead implementation and oversight of NGN's funding programs, build and maintain relationships with First Nations communities and government partners, and track milestones meeting all reporting obligations. This contract role requires strong relationship-building and communication skills, with experience working closely with First Nations and federal partners. The person will need to be a confident public speaker, and comfortable working in a fast-paced, remote environment.