Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Perform SAP application installations, patches, upgrades, and production support across multiple SAP products.
Administer HANA databases including setting up and managing High Availability and replica configurations.
Troubleshoot incidents, coordinate with SAP support, and provide technical guidance to development teams.
Pragmatike is recruiting on behalf of a prestigious international organization with global operations. This organization operates critical enterprise systems supporting worldwide initiatives and maintains a commitment to diversity, inclusion, and sustainable development goals.
Own and resolve complex IT Infrastructure incidents, acting as an escalation point for IT Support.
Administer and improve core internal platforms including Okta, Atlassian, Google Workspace and others.
Design and implement automations for onboarding, offboarding, access and device management.
Typeform is a form builder that helps over 150,000 businesses collect data with forms, surveys, and quizzes. They foster strong bonds grounded in respect, transparency, and trust and move as one team, empowering our collective efforts by valuing each individual’s unique perspective.
Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
Execute and improve user lifecycle workflows (onboarding, offboarding, access management)
Typeform is a refreshingly different form builder, helping over 150,000 businesses collect data with engaging forms, surveys, and quizzes. They drive 500 million responses annually and integrate with tools like Slack and Hubspot, valuing individual perspectives within a unified team.
Daily operations of the MCC, including monitoring live services and managing incident response.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Part of the Veeva Development Team within the Information System organization.
System administrator in the Veeva Quality and Regulatory systems.
Hands-on role combining system administration, configuration, solution design, and system evolution within the Veeva Development Cloud ecosystem.
Sobi redefines the standards of care and transforms the lives of people living with rare diseases. They are a diverse team of entrepreneurial people, with over 1,900 employees in more than 30 countries, passionate about growth towards becoming a global leader.
Responsible for operations in the data center, software deployment.
Handling activities such as incident/change/problem tickets.
Implementing and maintaining solutions.
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees.
Proactively engage with customer technical decision-makers and influencers.
Drive pilots and proofs of concept, optimizing solutions and costs.
Troubleshoot customer technical issues during implementation and deployment.
Insider One provides a platform that unifies marketing and customer engagement tools, enabling teams to maximize their potential. They have over 1,500 employees across 30+ offices and are backed by investors like Sequoia Capital and General Atlantic.
Identify operational inefficiencies across the business and design scalable solutions.
Build and maintain automations, integrations, and lightweight internal tools.
Design systems that reduce operational risk, eliminate human error, and improve reliability.
Reachdesk is a B2B gift and SWAG platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise. They are assembling a world-class global team across London, Lisbon, and New York and are an equal opportunity employer that values diversity.
Own and resolve customer issues end-to-end, from initial report to final fix, whether a quick solution or a major technical project.
Advocate for and implement IT best practices to establish a secure and highly productive workforce worldwide.
Manage projects across device management, identity management, hardware logistics, and user lifecycle to automate processes and minimize manual touchpoints.
Ashby helps companies streamline their hiring process with modern software. They have grown from 250 to 320 employees and cultivate a culture of world-class support and automated technology solutions.