Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Focus on building and launching a system for preserving and sharing legal scholarship using Digital Object Identifiers (DOIs) within the Perma.cc service.
Design a plan for incorporating DOI into the Perma.cc ecosystem; coordinate the planning and rollout of DOI minting, and document sustainable operational models for the future.
Your responsibilities include Analysis, Requirements Gathering & Standards Tracking, Evaluation & System/Workflow Design, Stakeholder Engagement & Outreach, Technical Collaboration & Implementation, Documentation, Policy Development & Reporting.
Harvard University advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Shape and lead the delivery of customer engagements, overseeing custom software solutions and business automation.
Serve as the primary liaison between client leadership and the delivery team, ensuring clear communication and issue resolution.
Engage in pre-sales activities by designing solutions to client problems and contributing to proposals.
pureIntegration is a technology consulting firm with 22 years of experience servicing Fortune 100 clients headquartered in the DC area. They serve clients in the fastest-growing industry of communications, media, and entertainment.
Own the strategy and configuration of Workday Talent, Recruiting, Learning, Performance, and Compensation-related Talent capabilities.
Partner with stakeholders to translate People programs into scalable and sustainable technology solutions.
Identify opportunities to improve user experience, adoption, operational efficiency, and automation across Talent processes.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing a solution that allows American families to connect health and wealth. The company values their employees.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Configure, optimize, and own scheduling tools for patient care.
Manage Epic build, triage tickets, and support cross-functional projects.
Provide technical guidance to schedulers and clinic staff, driving issue resolution.
Hummingbird elevates patient access so patients can get healthcare how, when, and where they need it. They manage patient access as a technology-enabled service and are obsessed with the connection between the people, processes, and technology.
Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services.
Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
TekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They aim to utilize the best of information technology to meet the business needs of Federal Government customers.
Design, develop, and implement data integrations using SQL Server, SSIS, and SSAS.
Translate and map customer data into our application to ensure accuracy and performance.
Serve as a technical leader within the implementation team, promoting best practices and high-quality standards.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Perform Epic application build, configuration, optimization, and maintenance for Radiant, Cupid, and Lumens modules.
Collaborate with clinical, operational, and technical teams to gather requirements and implement solutions.
Troubleshoot application issues and provide timely resolution support.
The Wilshire Group is a boutique consulting firm in Los Angeles that specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. They have a track record of aiding over 100 healthcare systems nationwide, and their team thrives on professionalism, efficiency, and adaptability.
Lead assurance technology initiatives focused on innovation and automation.
Develop strategic plans to modernize audit technology and workflows.
Oversee implementation of audit technologies and data analytics tools.
BPM strives to be our best selves and are compelled to ask the questions that lead to innovation. Our shared entrepreneurial spirit drives us to see and do things differently, making BPM a place where everyone feels welcome and valued.