The Solution Architect is responsible for strategically designing and deploying Product Lifecycle Management (PLM) solutions that align with customer needs and drive business outcomes. This role involves understanding complex business challenges, translating them into actionable requirements, defining solution strategies, and leading project teams to successful implementation. As a subject matter expert, the Solution Architect provides technical guidance to customers.
Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders. Lead customer design workshops focused on ServiceNow Platform and Solution technology.
The Senior Technical Consultant for Technology Workflows is technically responsible for guiding clients through the implementation of ServiceNow’s Strategic & Application Portfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Join the Customer Excellence Group Technology Workflows team, collaborating with talented consultants to deliver next-generation solutions. As a Technology Workflows Senior Consultant, you will deliver ServiceNow ITOM solutions in a client-focused consulting environment, offering advisory services, best practices and innovation.
As a Technical Implementation Consultant, you will be an expert on the AMANDA and Grantium platform, and a key partner in the successful rollout of projects across North America. In partnership with the assigned Project Manager, you will lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality.
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product, ensuring the availability and efficiency of the server infrastructure. You will contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
An Integration Specialist is responsible for the implementation of the integration product, using APIs to extract data from RainFocus or using customer APIs. Integrations may include data transfers with third party vendors, such as Zoom, while also supporting Single Sign On through client’s web sites. This role requires strong communication and problem-solving skills to work with implementation teams and clients.
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Lead customer workshops on architecture (Cloud and On-Prem), design and integrations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities.
Effectively execute on discovery and analysis of third-party payroll systems in order to successfully integrate with the Benefitsolver system. The candidate must be able to successfully work with clients in implementation to define and map payroll requirements and execute on payroll testing. Experience performing payroll requirements gathering, functional and data analysis, and system payroll design and configuration.