Provide functional support for the SAP MM module within an AMS model.
Handle service requests, resolve incidents, and ensure system stability.
Propose improvements to support processes and module usage.
TeamWork is a global digital transformation partner specializing in Management Consulting, SAP Business Solutions, Data Analytics, and Technology Platforms. They are a private, fast-growing company with a global reach, powered by the Swiss group TeamWork Corporate, with over 100 experts in North America.
Delivering IT support by responding to Service Requests and Incidents, aiming for 80% first-contact closure.
Troubleshooting computer hardware/software issues and implementing updates.
Developing and maintaining Support Center documentation using Confluence and ServiceNow.
Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology and hazardous waste/pollution treatment leader. They offer water, waste, and energy management services to commercial, industrial, healthcare, higher education and municipality customers. Veolia has more than 10,000 employees working at more than 350 locations across North America, and fosters a collaborative and innovative culture.
Apply advanced understanding of Workday, ServiceNow, and MS Office.
Conduct thorough research and analysis of system issues.
Ensure timely follow-up, accurate system updates, and high-quality delivery of work.
AECOM is an infrastructure consulting firm, partnering with clients to solve complex challenges and build legacies. They are a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals.
Lead Service Transition Planning and Coordination to ensure seamless movement from development and engineering into operational acceptance.
Drive Operational Readiness and Acceptance, logging, tracking, and validating Operational Readiness Requirements (ORRs).
Develop and Maintain Transition Documentation, including operational readiness checklists (ORCs), support models, and process artifacts.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s).
Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports.
Leads and manages end-to-end integrations Projects with ServiceNow and related enterprise systems.
Sakon delivers mobility software solutions and services to domestic and global clients. They focus on client projects delivered as defined within agreed to contracts.
Supports configuration management processes for systems and documentation.
Assists with maintaining configuration management repositories and version control.
Supports configuration change control activities, including documentation and tracking.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted solutions to protect our nation and allies.
Lead a team of service desk agents providing technical support to maintain ACWS accessibility.
Develop targeted communications and training to build knowledge and resolve repeating issues.
Oversee Service Desk operations, aligning with ITIL practices and meeting SLAs.
LMI accelerates government impact with innovation and speed, bringing commercial-grade platforms and mission-ready AI to federal agencies. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, and is headquartered in Tysons, Virginia.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.