Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
Provides personal computer support, problem analysis, and hardware/software installation and configuration
Interacts daily with customers to ensure productivity; provides individual feedback
Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.
Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow.
Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own and contribute to the development, configuration, and optimisation of the ServiceNow platform
Design and implement ServiceNow solutions that support ITSM and wider enterprise workflows
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow configurations
Smart Working connects skilled professionals with global teams for full-time, long-term roles, breaking down geographic barriers. They focus on providing meaningful work with teams that invest in employee success, fostering personal and professional growth in a remote-first environment.
Perform data conversion validation and remediate configuration/data issues.
Solution gaps and guide decisions using HRSD/EC Pro and instance merge best practices. Delivery on solutions.
Demonstrates exceptional team partnership, actively collaborating with HR Technology teammates to drive shared outcomes.
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to improve productivity and drive results to global clients throughout North America.
Lead a project team to develop, plan, and manage critical project tasks to implementing modules relating to the functionality of Oracle eBusiness Suite Financials.
Participate in the preparation of materials and oral presentations for senior executives/directors, and customers.
Play a lead role in meetings relating to specific technical projects or tasks.
Tier One Technologies supports the US Government. They are seeking an Oracle eBusiness Suite Subject Matter Expert (SME) to support their direct US Government client.
Designs, configures, and customizes solutions on the ServiceNow platform.
Maintains system performance.
Provides technical support.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is ranked as Hungary’s most attractive employer in 2025. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees and is continuously developing its four sites in Budapest, Debrecen, Pécs and Szeged.
Address and resolve non-major incidents and service requests.
Deliver excellent customer service and professional support.
Escalate or reassign unresolved incidents to appropriate teams.
Sysco is an international technology company. They value diversity and inclusion, focusing on individual potential and creating a welcoming culture for all colleagues.
Participate in workshops, assess current processes, and establish future-state processes.
Design and deliver ServiceNow solutions with a technical architecture.
ServiceNow began transforming work in San Diego, California in 2004. Today, they are a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.
Own and improve the ITIL-aligned Problem Management process.
Lead RCA sessions using structured methods (5 Whys, Fishbone, Fault Tree).
Coordinate with Support, Application, Infrastructure, Developers, and Service Providers.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries, ensuring safety and sustainability. With approximately 63,000 staff in over 950 laboratories across 60 countries, they maintain a decentralized and entrepreneurial network.
Manage daily operations, including monitoring, scheduled jobs, and MID Server maintenance.
Build and deploy small enhancements via Update Sets and scripting (JavaScript).
Provide N2/N3 support for critical incidents and platform glitches.
Devoteam is a global leading player in Digital Transformation for leading organisations across EMEA. With a revenue of €1B, they transform technology to create value for their clients, partners and employees. They have a multidisciplinary team of experts spread across more than 20 EMEA countries, consisting of +10.000 tech and business leaders.