As a help desk agent, you will be the first contact for the end user who reports any incidents related to their computer equipment, access to applications/networks, or issues with work applications. You will also handle and/or process any requests that help the user carry out their activities. As a first level support, you will address these types of contacts, solving them at the first level if possible or promptly directing them to higher-level resolution groups.

The ITAM / SCCM/MECM Analyst role at Navy Federal Credit Union involves supporting desktop application management and reporting. The analyst will perform audit and risk management, monitor software removal, and ensure compliance with security standards. Responsibilities include patch management, software evaluation, data analysis, and collaboration with cross-functional teams to improve efficiency and build relationships.

As a ServiceNow Functional Analyst, collaborate with business stakeholders to gather and document functional requirements specific to ServiceNow modules. Contribute in designing ServiceNow solutions based on business requirements, ensuring alignment with best practices and organizational goals. Analyze and document existing workflows within ServiceNow, recommend enhancements to improve service delivery.

The ServiceNow Developer will assist with an implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. They will implement application solutions based on conceptual design requirements, perform in the areas of development, administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform.

Looking for a passionate incident manager to join the Infrastructure Operations (IOPS) department. Part of the Service Management team in charge of leading the incident, problem, and change management process. During critical major incidents, you will perform the role of an incident commander and hold the overarching responsibility of managing the organization's incident response, from driving the investigation in a war room, to delegating various incident response tasks, to communicating and coordinating with every stakeholder, to driving the incident investigation to resolution and restoring services timely and swiftly.

Act as a strategic liaison between business stakeholders and technical teams, leveraging your deep understanding of both business operations and the ServiceNow platform. You'll be instrumental in driving impactful solutions that optimize and automate business processes. Provide advanced technical solutions to streamline and optimize business processes utilizing the ServiceNow platform.

The ServiceNow consultant will work under direct supervision, assessing customer requirements, functional and technical design, ITSM/HRSD/ CSM build, configuration and unit testing, as well as driving the production deployment. They will also make recommendations for integrations, developments and enhancements, leveraging ServiceNow deployments and reducing operational efforts and costs.

Enable Lime's employees to do their best work in the Sr Service Desk Analyst role providing support to Lime’s internal users, ensuring our technology helps the completion of business tasks. Oversee the support queue, prioritize requests, create and maintain documentation, and actively resolve end user requests. The Sr Analyst is an escalation point to the other service desk analysts on the team, helping resolve complex issues and setting an example for customer interactions.

The Salesforce (Matchforce) Support Lead is a direct report of the Director, IT Operations and will be a crucial member of the IT Operations team, responsible for managing and streamlining communication and support efforts between the Tier 1 support team and Salesforce Administrators. This role ensures that Salesforce-related issues are efficiently triaged, escalated, and resolved, improving system reliability and end-user satisfaction.

Provide polite and professional support to external customers and clients, receiving, documenting, and tracking all incoming customer/user calls for immediate remedy and closure. Accountable for personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure.