Lead solution architecture and platform design for ServiceNow implementations and transformation initiatives.
Translate business and technical requirements into scalable solution designs and governance recommendations.
Partner with customers and delivery teams to ensure architectural decisions support long-term platform health.
Norseman Services is a boutique ServiceNow consultancy that provides mission-grade delivery for federal agencies, healthcare organizations, and regulated enterprises. Backed by a $350 million defense and technology enterprise, it combines federal rigor with a responsive, senior-led team.
Manage ServiceNow instance health, upgrades, patches, and user roles to ensure platform stability and compliance.
Configure and maintain modules (ITSM, ITOM, SPM, ITAM, SecOps) and implement advanced UI policies, workflows, and integrations.
Lead platform optimizations, develop dashboards and reports, and mentor junior administrators.
Ovation Healthcare strengthens independent community healthcare by providing support, guidance, and tech-enabled shared services to hospitals and health systems. They partner with over 375 hospitals across 47 states and foster a collegial atmosphere of professionalism and teamwork.
Perform hands-on configuration, deployment, tuning, and sustainment of enterprise monitoring solutions in a secured environment.
Develop dashboards, alerts, and automation using Splunk SOAR and Ansible, and support integration testing and production rollout.
Collaborate with cross-functional teams to translate monitoring requirements into scalable technical solutions and troubleshoot platform issues.
Makpar is a comprehensive professional and technical solutions provider for the Federal government, specializing in cloud engineering, data management, cybersecurity, and emerging technologies. The company has a connected and engaged workforce dedicated to delivering mission success and accelerating access to citizen services.
Design, develop, and maintain ServiceNow AIOps and Event Management solutions.
Configure event ingestion, alert correlation, and noise reduction for business-critical systems.
Build integrations with monitoring tools like SolarWinds and Dynatrace.
Nagarro is a digital product engineering company that builds products, services, and experiences. They have 17,700+ experts across 39 countries and a dynamic, non-hierarchical work culture.
Provide first-line technical support across phone, email, chat, and self-service portals.
Diagnose and resolve hardware, software, access, and network connectivity issues.
Document and track incidents using IT service management tools like ServiceNow.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.
Support the implementation and operationalization of the ServiceNow platform for a mission-critical Department of Veterans Affairs program.
Perform platform administration, governance, security controls, and integration management across development, test, staging, and production environments.
Collaborate with cross-functional teams to ensure platform reliability, compliance with federal cybersecurity standards, and continuous improvement.
LTS is a technology services company supporting high-visibility federal missions in IT and healthcare. The company values innovation, growth, collaboration, and quality, and offers a career path that rewards ambition and performance.
Lead IT governance and risk management, including executive reporting and risk register maintenance.
Develop KPI and KRI dashboards to translate complex data into actionable insights for senior leadership.
Oversee ITSM governance, ServiceNow optimization, and vendor risk management.
Our partner is a global organization operating in a sophisticated Governance, Risk & Compliance environment, connecting technology, cybersecurity, privacy, and operational risk. It fosters a collaborative culture with a focus on work-life balance and professional development.