Troubleshooting software and hardware issues in a round robin phone and ticketing queues.
Collaborating with internal teams to resolve escalated cases.
Documenting solutions for knowledge sharing.
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. The company was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight.
Serve as a Level 3 escalation resource for complex, high-impact, recurring end-user issues and operations.
Take ownership of major incidents, coordinating resolution efforts with Infrastructure and Application teams as needed.
Identify recurring support issues, process gaps, and service risks, then recommend improvements that reduce repeat work and strengthen the user experience.
The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. As an employer, the department is committed to improving performance and developing procedures that are streamlined, understandable, and transparent.
Provide technical support for internal employees across a global remote-first company.
Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues.
Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory.
Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection. With 1000+ professionals globally, SDG has a presence in 150+ countries and has been recognized as a "Great Place to Work".
Design, implement, and manage a cloud-based IT environment, ensuring high availability and security.
Apply a security-first mindset to strengthen access controls and overall risk mitigation.
Identify and implement automation opportunities to improve efficiency across IT operations.
Ethos is a leading life insurance technology company with a mission to protect families by democratizing access to life insurance and empowering agents. They are transforming the life insurance experience for consumers, agents, and carriers with their three-sided technology platform.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.
Plan, lead, and oversee Elastic consulting engagements to maximize customer value from Elastic products.
Architect, implement, configure Elastic solutions, focusing on platform architecture, solution design, and capacity planning.
Build strong relationships as a customer advocate, ensuring excellent communication and collaboration.
Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs. Endgame Systems, LLC is a wholly-owned subsidiary of Elastic and is focused on Government services.
Troubleshoot infrastructure and application issues.
Tieto Tech Consulting solves clients’ toughest technology challenges and delivers reliable outcomes. Tieto Tech Consulting merges data, cloud, AI and design with deep industry expertise to create impactful digital solutions.
Provide real-time operational support for live/on-air programming across NBCU brands and shows, prioritizing based on impact.
Own incident response during your shift, triaging and driving issues forward to restoration without waiting for others.
Perform hands-on L1–L3 support for virtualized production systems, using logs and monitoring to identify root cause candidates.
NBCUniversal is a world-leading media and entertainment company that creates world-class content distributed across film, television, and streaming. They own leading entertainment and news brands, operate film and television studios, and manage theme parks and experiences worldwide.
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
Improve onboarding/offboarding workflows and automate where possible
Create and maintain documentation and internal knowledge bases
Handshake was founded with the belief that everyone deserves a path to a great career. Today, they power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions and have grown from $0 to ~$1B run rate.