Design and implement SmartWorks solutions to meet customer requirements, integrate application suites with 3rd party software interfaces, and maintain project documentation. Lead training sessions, act as a liaison between parties, and provide consulting services based on knowledge of Smart Metering infrastructure. Provide regular updates to the Project Manager.

The Help Desk Specialist plays a crucial role in ensuring smooth daily operations for clients, serving as the first point of contact for all IT-related inquiries. This position involves logging, categorizing, and prioritizing tickets, troubleshooting user access, and providing user training. The role requires strong troubleshooting skills and excellent communication.

As a NOC Engineer, you will be an entry point of communications for our customers and the first to monitor, maintain, troubleshoot, and recover the client's infrastructure. This role offers a good opportunity to develop your DevOps career by monitoring data centers, assessing faults, providing technical support, and troubleshooting issues. You will follow NOC procedures and communicate with customers.

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage, while providing phone support and responding to alerts.

In this role, you will provide technical assistance and support to employees, troubleshoot hardware and software issues, and maintain our IT systems. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and communication skills.

Play a key role in ensuring the smooth operation of clients' cloud environments by providing technical support and troubleshooting issues. Deliver exceptional customer service while gaining valuable experience in cloud computing and Azure. Monitor, analyze, and resolve incidents for customer infrastructure running in Azure, triage telemetry alerts, install and administer systems, and communicate solutions to clients.

Provide remote IT support, ensuring clients receive top-notch technical assistance. Handle a range of tasks, from system updates to hands-on troubleshooting. Expected to resolve technical issues with little or no assistance, including workstation operating system issues, printer issues, and basic server and networking issues.

A Service Desk Analyst is the first line of contact with our clients, troubleshooting and resolving basic technical issues while ensuring customer satisfaction. Effective communication and staying cool under pressure is essential while assisting clients or escalating to the correct team; attention to detail and technical aptitude are key.

Oversee IT operations, ensuring the security, compliance, and efficiency of Flywheel’s internal technology infrastructure by managing software procurement, IT security, workstation updates, employee onboarding/offboarding processes, and IT support services.

The company is looking for an IT Systems Engineer to help maintain, support, and enhance their IT infrastructure, assisting with system administration, troubleshooting technical issues, and supporting various IT projects; the ideal candidate will be detail-oriented and eager to learn in a fast-paced environment.