Serve as the point of contact for customer inquiries via cases or phone channels. Troubleshoot configuration, workflow, scripting, integration, and performance issues. Replicate reported issues in controlled environments and perform test validation to confirm behaviors. Document detailed reproduction steps, troubleshooting actions, and resolutions in Salesforce. Collaborate with Backline Engineers, Product Management, and Cloud Operations to escalate complex defects.
As a Technical Consultant (TC) for ServiceNow, you'll be a functional and technical expert, consulting with customers and configuring Finance & Supply Chain and Legal Contract Operations Product Lines to drive business outcomes. This involves optimizing ServiceNow best practices, supporting process definition, and leading customer design workshops. You will guide customers, draft user stories, and provide training.
Responsible for full customer support service of current partner's integrations. The importance of the role is to understand and analyze issues to find appropriate solutions, perform integration protocol testing and delivering excellent customer service with 5 shifts a week.
This is a post-sales position focused on individual clients and implementing Cotiviti solutions purchased by that client. The consultant will install, configure, and oversee the implementation of Cotiviti products at client sites, including configuration and development of programs, tasks and guidelines, to fully implement a Cotiviti solution based upon a client’s specific needs. The Implementation Consultant will be the primary Client Services technical resource and will interface with the client’s technical resources.