A fast-scaling creative agency seeks a Senior Vice President from Operations to help translate a bold founder-driven vision into structured, scalable execution. This role will partner closely with the founders and executive leadership to drive transformation, optimize delivery models, and support ambitious growth targets. This is a hands-on leadership position focused on building high-performing teams and implementing effective processes.

Own and drive the strategy, development, and maintenance of operational knowledge and change enablement practices across OnePay Operations, managing a team of content writers and change managers. Ensuring that customers, frontline and operational teams have access to clear, up-to-date information and are supported through operational changes that impact processes, systems, and policies.

Lead multi-site operations, overseeing dental practices across Illinois, Indiana, and Pennsylvania, ensuring business and clinical excellence. Drive performance through active management of P&Ls, collections, payroll, staffing, expense controls, and patient satisfaction. Support owner-doctors, serving as a trusted advisor and problem-solver. Mentor and manage high-performing office managers and identify operational gaps, implementing solutions that improve efficiency.

Lead efforts in providing exceptional Risk Management services to prospective and current clients. Manage designated territory and guide/mentor other risk management team members. Develop cutting edge service platforms and conduct risk assessments for clients, delivering written reports to Underwriting. Focus on Workers Compensation risks within high hazard, mining industry segments. Build relationships with customers and provide technical expertise and training.

Shippo is looking for a proactive and detail-oriented Carrier Operations Specialist to join the Carrier Operations Team. You’ll play a critical part in managing pricing operations, investigating variances, and supporting carrier rate card implementations. You’ll work cross-functionally with Finance, Product, and Engineering to ensure accurate pricing and seamless reconciliation workflows across carrier partnerships.

The Affordable Regional Portfolio Manager manages a group of assets as assigned by FPI Management, enforcing all FPI Management policies, procedures, and internal operations. The Regional Portfolio Manager is accountable for all operations of the assets, meeting expectations of each Client based on the operating budget and management agreement.

Interact with users via Intercom & Email to answer questions regarding Negotiations, Outages, and/or other Revenue based service. You will work with the team to suggest and improve workflows, back end infrastructure and processes. You will also review analytics daily and weekly to construct plans to further increase efficiency & development.

The Team Leader, Bill Negotiations Operations works to lead business initiatives to improve customer experience and bill negotiation operations. This team leader provides coaching and mentoring to team members while contributing to the growth of the operations team. Responsibilities include providing resources and guidance for customers, utilizing online chat, escalating issues, contributing to improvements, and managing high-level escalations.

As the Customer Experience Operations Project Manager, you will oversee the operational rollout and continuous improvement of our operating model, helping us build a seamless experience for our customers. You will work at the center of cross-functional teams, ensuring smooth execution of high-priority initiatives from incubation to full rollout. This role connects the dots, ensures alignment, and makes sure that our operational engine runs smoothly as we scale.

In this crucial role, you’ll partner closely with a dedicated Account Executive to convert leads into pilot clients and operationalize those pilots for scale,creating internal workflows, streamlining handoffs, and standing up new systems—fast. This is a fast-paced, high-ownership position ideal for someone who can learn on the fly, adapt quickly, and bring structure to ambiguity.