Define and execute the community operating model, charter, and success metrics across all Communities of Practice in Customer Excellence Group.
Recruit and support GEO Community Practice Leaders and cultivate a global network of practitioner champions.
Embed AI adoption frameworks and best practices into every community channel to scale readiness.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. The company has 3,400+ practitioners worldwide and is building an AI-native culture where technology and talent are unstoppable together.
Define and own the quarterly roadmap for AI and automation tooling, anchored to clear efficiency outcomes.
Translate ambiguous operational problems into scalable, systems-level solutions.
Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple complex initiatives on track.
We connect healthcare professionals with workplaces through our app marketplace, enabling financial stability and essential care across the U.S. We are a remote-first team of over 1,000, profitable since 2022, and leader in Long-Term Care staffing expanding into Home Health.
Serve as primary contact for customer portfolio, leading a team to help hospitals adopt LeanTaaS solutions for operational outcomes.
Build and scale a Clinical Workflow Implementation team while being actively engaged in strategic customer implementations.
Balance customer delivery, people leadership, and operational excellence as a trusted advisor to hospital executives.
LeanTaaS creates software solutions combining lean principles, predictive analytics, and machine learning to transform hospital operations. They support over 190 health systems and 1,200 hospitals, have raised over $300 million, and are named among the top 100 AI companies.
Provides operational and administrative support to Project Managers and senior leadership by coordinating project activities and maintaining executive reporting.
Tracks milestones, action items, and supports governance meetings to ensure project documentation remains current.
Serves as the central coordination point across multiple initiatives, enabling strategic planning and stakeholder engagement.
Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. The company has a collaborative, client-first culture with a commitment to rapid implementation of pragmatic solutions.
Drive strategic initiatives to improve user experience and support efficiency across Stripe.
Collaborate closely with Support leadership and cross-functional leaders to inform decision-making.
Manage end-to-end execution of large projects that transform operations and deliver quantifiable impact.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a massive mission to increase GDP of the internet, Stripe fosters a culture of passion, grit, and integrity, and seeks diverse perspectives.
Own enterprise-level Finance process transformation and continuous improvement initiatives across Financial Shared Services.
Lead end-to-end process redesign, applying AI, RPA, and workflow automation to increase efficiency and reduce manual work.
Partner with Finance leadership, IT, Sales, and Operations to translate business needs into standardized, scalable solutions.
PAR Technology Corporation has been a leader in restaurant technology for over 40 years, empowering brands worldwide with innovative point-of-sale, digital ordering, and back-office solutions. The company serves over 100,000 restaurants in more than 110 countries and embraces a 'Better Together' culture focused on collaboration and excellence.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Manage quality initiatives and operational processes for value-based care programs. - Analyze data and support reporting functions across ACO programs. - Serve as liaison between providers, vendors, and internal stakeholders.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, offering on-site primary care and Medicare Advantage plans. Founded in 2021, the company serves over 200,000 seniors across 32 states with a team of more than 1,000 clinicians and support staff, and was ranked #147 on the Inc. 5000 list.
Oversee day-to-day operations of the Unresponded team, including offshore and onshore staff, to drive resolution of post-appeal payer responses.
Partner cross-functionally with Denials & Appeals, Technology, and operational leadership to reduce backlog and maintain SLA compliance.
Build and refine standard operating procedures and workflows to sustain SLA compliance as volume scales.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The company consists of highly dedicated professionals from world-class institutions who care deeply for their work.
Manage a portfolio of commercial properties in the East Bay, CA, ensuring tenant and owner satisfaction.
Oversee lease terms, CAM estimates, construction management, and accrual accounting.
Collaborate with a high-trust team to solve complex problems and deliver exceptional service.
Windsor Management provides white-glove property management services for commercial properties. They are a rapidly growing, female-founded company recognized as a Great Place to Work, with a collaborative and high-trust culture.