Remote Operations management Jobs • US

Support sales, streamline onboarding, and drive client success by working closely with the CEO to keep the pipeline moving, aligning sales and delivery teams, and ensuring clients have a great experience from day one. Assist in preparing quotes, proposals, and contracts for web development projects and propose workflow improvements that enhance client experience and operational efficiency.

This pivotal role will be responsible for defining the vision, strategy, and execution of Lyra’s customer implementation processes, ensuring continued exceptional customer experience and scalable operations. As a Director, you will lead and develop a high performing team of Implementation Managers, fostering a culture of excellence and continuous improvement.

Continuously evolve the operational framework, best practices, and tools that elevate the customer experience, drive retail growth, enable scalability, and support long-term strategic objectives. Develop the Retail Playbook, delivering clear, actionable guidance that supports operational excellence across all retail channels. Optimize operational workflows that improve communication, eliminate inefficiencies, and enhance collaboration across Retail teams and key business stakeholders.

The Managed Services Delivery Director will serve as a trusted advisor, operational strategist, and key liaison across business units to drive alignment, efficiency, and accountability across the Managed Services portfolio. The ideal candidate will have a strong background in managed services or IT service delivery, coupled with proven experience in executive-level support, cross-functional program management, and strategic planning. This role is pivotal in enabling scalable operations.

The Area Manager leads a team upholding Weight Watcher’s Value-Driven Culture. The Area Manager will collaborate closely with the Regional Leadership team to consistently drive high performance in both people and operations to achieve company goals and objectives, ensuring an exceptional experience for both members and employees.

The Project Manager is responsible for the successful planning, implementation, and execution of contracted activities, project timelines, and managing financial health of assigned clinical trial. Ensure clear client communication, process documentation, and compliance with Good Clinical Practices (GCP) and procedures set forth by RQM+ and our sponsors.

Oversee a team of call center agents, ensuring adherence to company policies and performance standards. Regularly evaluate individual and team performance using key metrics. Provide ongoing training and development programs to enhance agent skills and knowledge. Offer guidance and support to team members to help them achieve their professional goals. Assign tasks and manage workloads to ensure smooth and efficient operations.

Oversee the implementation and management of the Non-Profit Community Recovery Program under the CDBG-DR grant awarded to Pinellas County, FL. This role is responsible for administering $10 million in funding to support nonprofit organizations serving low- and moderate-income populations affected by disasters. The Lead will ensure program compliance with HUD regulations, manage stakeholder engagement, and deliver measurable recovery outcomes.

Oversee service operations, streamline service processes, ensure support teams succeed in providing customers with prompt service resolution, and typical managerial and supervisory responsibilities. Provide support to Radiologists, Clinicians, other clients, and internal team members, troubleshooting issues related to IT/PACS.

Drive provider quality at Rula by owning and optimizing key quality management processes across our network. This role will own specific programs within provider quality and will identify opportunities for improvement, launch cross-functional initiatives each quarter, and influence stakeholders to align on priorities. The ideal candidate is highly analytical (leveraging Excel/GSheets and SQL), has project management expertise, and brings a strong bias for action to spearhead efficiency.