Lead and support a team of Customer Experience Leads and Coordinators who show up every day to care for Ro's patients. You’ll coach and develop frontline leaders, keep a close eye on team performance, and ensure Ro is meeting service goals. You’ll help create an environment where teams feel supported and empowered, and help Ro work smarter by streamlining workflows, improving processes, and using tools like CRM platforms, automation, and AI to enhance support.
As Clinical Support Manager, you will lead and develop a team of Clinical Support Specialists and Clinical Nurses who are critical to ensuring our clinicians and patients experience seamless care delivery. You're responsible for building high-performing teams, establishing accountability through data-driven performance management, managing clinical escalations, and continuously refining our clinical support workflows to scale efficiently.
Strengthen executive safety and protective operations through proactive intelligence, crisis support, and incident triage. This role serves as the analytical and operational support element of the Protective Services program, delivering real-time intelligence and situational awareness during dynamic events. Identify emerging risks, coordinate information flow during crises, and support decision-making that safeguards executives, residences, and travel.
Responsible for ensuring the delivery of “One Mercer” to newly acquired firms, this role partners with project managers and key functional leaders to ensure a coordinated effort and elevated experiences for new Mercer team members. The program Manager will assist with coordination, communications, reporting, issue escalation and growth activation, with a high degree of visibility with key stakeholders across Mercer.
The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory. Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations. The District Manager will reinforce Fujifilm’s leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm’s business.
The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets. The PS Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration.
Oversee the Operations Services business support Forward Financing provides for their company by monitoring and managing specific business operations support teams to ensure timely services with the highest quality standards, reporting to the Operations Services Senior Manager, and collaborating with leaders from various departments. You will also manage production capacity, promote a company culture that encourages top performance, and implement efficiencies that add value to the company and drive performance.
As a partner to leaders in Client Success, you will build growth strategies, partner cross functionally to measure impact of growth strategies, and surface insights to accelerate growth. While leading a team, you will run critical programs that span our organization and deliver high-impact results. You will build and improve products that deliver value for our buyers and provide a transformational healthcare experience for our members.
Lead all operations activities associated with assigned practice performance including P&L management, continuous productivity and process improvement, and overall team engagement. Improve the lives of veterinarians, ensuring that everything impacting the assigned practices, helps to achieve this goal. The ideal candidate will be located within driving distance of Austin/San Antonio/Houston.
As Director, Member Engagement, you will establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center, and execute on engagement strategies in new and existing markets. You will develop the Imagine Pediatrics centralized member contact and engagement center, which will process both inbound and outbound communications across call, email, and SMS/MMS. You will also lead a team of engagement associates that enroll attributed eligible patients into the Imagine Pediatric’s clinical program.