This pivotal role will be responsible for defining the vision, strategy, and execution of Lyra’s customer implementation processes, ensuring continued exceptional customer experience and scalable operations. As a Director, you will lead and develop a high performing team of Implementation Managers, fostering a culture of excellence and continuous improvement.
Lead the program team in planning, implementation, and evaluation of programs, ensuring alignment with the organization's mission and goals, while also managing budgets, staff, and community relationships. The ideal candidate must be a strategic thinker and have considerable experience and demonstrate success as a senior manager. This position involves program development, team management, and strategic planning.
Headway is looking for a Senior Real-Time Analyst (Sr. RTA) to help scale our Workforce Management (WFM) operations and support the day-to-day execution of live support performance. The CX team is the tip of the spear that will make affordable healthcare a reality for millions, and this role ensures that service is delivered effectively and efficiently.
The Senior Delivery Manager is responsible for managing complex projects with multi-million-dollar budgets, driving the successful delivery of transformative software solutions, exceeding client expectations and contributing to the company's growth and success.
The successful candidate will lead a large team handling all aspects of construction defect and demonstrate a thorough understanding of the business and best in class claims handling. Effective oral and written communication skills, the ability to prioritize and execute based on critical objectives and the ability to coach and develop direct reports are skills that are critical to success in this position.
As International Country Manager - Canada, you will play a critical role in helping grow Justworks’ footprint internationally by supporting the International team in operationalizing and running our Canadian business. You will contribute to continuously solidifying our international capabilities and infrastructure as we grow in Canada, facilitating a greater depth of services and operational capacity that enables us to serve a larger population of employees in EOR markets.
We’re seeking a dynamic and versatile Operations Generalist to join our fast-paced team to support a wide range of tasks from marketing and customer engagement to technical troubleshooting and data analysis. This is an ideal role for a strategic, tech-savvy problem solver who thrives in a fast-evolving startup environment.
Ensure team consistently delivers best-in-class service and drive continuous improvement across the customer journey. Lead and support a team of Project Managers providing coaching, development, and guidance. Deliver a seamless, high-quality client experience by balancing daily execution with long-term process improvements.
The Implementation Project Manager oversees effective, accurate and timely transition of new clients to Capital Rx. Establishes implementation project plans, defines, and gathers requirements, outlines project objectives, defines success and leads client communications and presentations throughout the implementation process.
Ensure operations run smoothly and that all the processes are optimized, internally and externally. Manage data and reporting, give support to different departments, and identify operational issues. Improve the overall efficiency of the company and recommend solutions based on research and analysis.