As an Implementation Manager, your mission is to get new customers up and running on the Siena platform — efficiently, confidently, and excitedly. You’ll guide new users through onboarding, translating their SOPs into AI-powered automations, and ensuring they become self-sufficient experts on our platform. You'll work with medium to large-sized organizations and must be capable of successfully implementing new business while ensuring a high degree of client satisfaction.
As a Senior Facilities Operations Manager, you’ll act in a national capacity, working closely with the Head of Property and Facilities, internal partners and vendors to deliver new spaces, exit old ones and deliver strategies defined alongside the broader Facilities team. You’ll drive occupancy, optimise commercial arrangements and implement sustainability credentials across the portfolio.
The Vice President of Commercial Operations is a strategic and operational leader responsible for optimizing the performance and scalability of the commercial organization. This role encompasses sales operations, commercial analytics, CRM strategy, pricing, contracting, training and enablement, and overall commercial excellence. The successful candidate will have deep industry knowledge, commercial leadership experience.
Serve as a force multiplier to our Chief Operating Officer. Work side-by-side with the COO—attending critical meetings, owning operational priorities, connecting dots across the enterprise, and codifying the systems that drive growth, mitigate risk, and deliver on business outcomes. This position will be a natural delegation partner for the COO, and provide backup support across the Operations team as needed.
The Project Manager will report to the Sr. Director, Care & Access Operations, and will work with staff across the Division to create and adhere to project plans to support the priorities, goals, and outcomes of the Care & Access Division. The Project Manager will track multiple projects simultaneously, establish realistic project plans, and hold key stakeholders accountable for meeting milestones.
Develop and manage the Lyra Israel Work Force Mental Health (WFMH) Operations, which is due to be launched in Q3 2025. The manager will be responsible for all aspects of the operations including the recruitment and onboarding of a high-quality clinical team, the liaison with our in-country partners and key stakeholders as well as ensuring ongoing operational excellence. The manager is also required to manage all aspects related to clinical governance and quality.
This senior leadership role defines and owns the regional Delivery Implementation strategy. You will lead a regional team of Delivery Implementation Managers, build scalable frameworks, and drive operational excellence in merchant go-lives. You will be ensuring projects align with strategic objectives and meet quality standards.
Empower is seeking a Vendor Management Manager to oversee our global BPO (Business Process Outsourcing) partnerships within the Customer Support (CS) organization. This person will play a critical role in ensuring that our external support providers deliver a high-quality, consistent, and brand-aligned customer experience. This role is responsible for the end-to-end performance and day-to-day operations of our BPO partners.
This role is responsible for leading and expanding our remote customer support and medical nurse teams to effectively support our brick-and-mortar veterinary facilities. The successful candidate will oversee day-to-day operations, maintain high service standards, and drive the growth of our remote teams from 40 to 200 members over the coming years. We seek a tactical leader experienced in managing teams and scaling dynamic business models with integrated remote and on-site operations.
This position is key to growing relationships with clients, and providing the best environment for employees. To successfully fulfill your role, you must manage the daily financial and delivery dynamics of multiple projects simultaneously, as well as the growth and performance of the teams assigned to them, while fostering strong relationships with clients and stakeholders.