Lead a team of Associate Technical Account Managers (TAMs) focused on driving adoption and success across a large customer pool. Champion the voice of the customer within your region, highlighting successes and raising risks to internal teams. Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model.

Responsible for leading the standardization, optimization, and monitoring of the organization’s key operational processes, to drive efficiency, quality, and agility in internal workflows and service delivery to end clients. This role will work cross-functionally with the Services, Human Resources, Finance, Technology, and Marketing & Sales teams to ensure processes are aligned with the strategic goals.

Rula is seeking an experienced Sr. Workforce Operations Manager professional who can help us maintain service excellence across a complex frontline operation with many teams. You will partner extensively with finance and executive teams, using your experience in building accurate forecast models to plan headcount needs while staying within cost guardrails. Rula invests heavily to ensure patients and providers receive fast responses. You’ll play an essential role in helping us fulfill this promise to customers. You’ll coordinate with in-house and outsourced teams to help us monitor and manage service levels.

Lead large, impactful cross-functional projects, collaborating with diverse teams and stakeholders to deliver measurable outcomes. Guide your team in gathering, analyzing, and prioritizing product initiatives. Coach your team to identify root causes of complex issues and architect innovative solutions. Oversee the design and implementation of operational systems and workflows that enhance efficiency.

Play a pivotal leadership role in shaping Gratia’s product and service excellence. This position involves overseeing candidate screening and assessment, training and development, and delivery workflows to ensure Gratia analysts consistently exceed client expectations. Collaborate across product, technology, and client-facing teams to integrate talent operations into a seamless platform experience, optimizing for scale, quality, and learning.

Seeking an experienced Head of Business Operations to lead and structure the function, ensuring efficient scaling of the Firm. This leader will manage procurement, risk, and data teams, define company strategy, and work closely with senior leadership, particularly in Finance and People teams, to ensure smooth operations.

We're looking for an experienced Manager to join our Customer Success team in the UAE. Reporting to the VP CS EMEA, you'll be responsible for: Aligning the team on the Customer Success strategic programmes, driving these goals operationally. You will help ensure the team builds great relationships with their customers, guaranteeing adoption of the platform, maintaining a high level of customer experience - meeting customers' requirements.

Seeking a strategic, systems-oriented Director of Revenue Operations to lead the re-architecture of our go-to-market (GTM) systems and processes. Reporting directly to the VP of Revenue Operations, this role will manage a team of Sales, Customer Success, and Marketing Operations specialists. You will be a critical driver of operational scale.

As the Manager, Claim Operations you will play a key role in Guidehealth’s expansion and growth. You will provide operational oversight to the claims production and the inventory and reporting teams to ensure all required KPIs and Metrics are being met.

Join the team as Twilio’s next Onboarding Operations Specialist to work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally.