Professionally and warmly assist clients through inbound and outbound calls and approved communication channels.
Provide accurate case-status information, process explanations, and answers to FAQs using approved guidelines.
Work toward First Contact Resolution by addressing concerns, documenting interactions, and escalating when needed.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as a Best Place to Work, the firm fosters a collaborative, innovative, and high-accountability culture.
Answer, screen, and route incoming calls to the appropriate team member.
Log phone calls, upload documents, and provide clerical support to office staff.
Obtain insurance coverage information, follow up on medical treatment, and communicate with clients and insurance companies.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as a Best Place to Work, it fosters a collaborative, innovative, and high-accountability culture.
Handle inbound intake calls and manage the full intake process from initial inquiry to file setup.
Convert qualified prospects into signed clients with timely follow-up and accurate documentation.
Maintain clear communication with clients and collaborate via Microsoft Teams in a remote environment.
Turner Ross Germain is a client-first personal injury and local government law firm based in Marietta, Georgia. Founded by three seasoned attorneys, the tight-knit practice is led by managing partners with over 50 years of combined experience and is transforming its systems and team culture for growth.
Call people who have already contacted partnership law firms after an accident
Build trust, answer questions patiently, and guide clients through signing the retainer agreement by phone and e-signature
Speak with clients in both English and Spanish
United Signers helps people injured in accidents in the United States sign with personal injury law firms. They are a remote-first company hiring bilingual intake specialists to support their growing operations.
Answer inbound intake calls in English and Spanish to assess needs and book paid consultations.
Coordinate depositions using witness lists and schedule with attorneys, state offices, and judges.
Manage case updates, subpoena forms, and document uploads in Google Drive.
My Hero VA supports a U.S. law firm by hiring bilingual legal assistants for administrative intake and case coordination. The firm values long-term relationships and compassionate client service.
Handle inbound calls from potential new clients, screening and qualifying cases using structured tools.
Schedule legal strategy sessions and follow up with prospective clients through the intake process.
Perform clerical tasks including paperwork, spreadsheet management, and email follow-ups.
Wing is on a mission to redefine the future of work for companies worldwide. We are a growing company with a supportive culture that values inclusivity and upskilling.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for auditing and reporting.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Provide essential administrative support to a US-based legal practice, organizing files and preparing documentation.
Conduct 16–30 client calls daily to follow up on documentation, confirm appointments, and clarify requirements.
Track outstanding items, maintain case notes, and prepare end-of-day reports to ensure deadlines are met.
Jobgether is an AI-powered job platform that matches candidates with hiring companies. The hiring partner is a US-based legal practice offering a fully remote, professional, and client-focused work environment.
Provide day-to-day administrative support to a US-based legal team.
Manage client communications, case files, calendars, and court logistics.
Maintain confidentiality and support deadline tracking and follow-ups.
A US-based legal firm is hiring a Legal Assistant to provide administrative support remotely from Brazil. The company offers a long-term career focus, professional development, and a supportive team environment.
Act as primary point of contact for international relocation cases, coordinating services and guiding clients through complex mobility processes.
Build trusted relationships with assignees, corporate clients, and external providers to ensure smooth, personalized relocation experiences.
Manage multiple cases, interpret policies, and proactively resolve issues to maintain high service standards and customer satisfaction.
Our partner company is a global mobility and corporate relocation firm that helps individuals and families navigate international moves. They offer a collaborative team environment with ongoing training and exposure to global service networks.
Answer high volume of inbound calls, transfer/direct calls, and provide exceptional customer service via telephone.
Manage front office patient coordination including appointment scheduling and transport coordination.
Accurately input data into Carenet and EMR databases and verify patient insurance information.
Carenet Health provides healthcare consumer journey solutions, interacting with 1 in 3 Americans daily to improve outcomes. With over 30 years of experience, the company fosters a collaborative culture that empowers growth through trust, opportunity, and accountability.
Handle outbound and inbound member inquiries with professionalism, empathy, and efficiency.
Use motivational interviewing to explain program benefits and support enrollment.
Accurately document interactions and resolve concerns while maintaining HIPAA compliance.
Vida Health is a healthcare organization offering virtual health coaching and personalized programs to help members achieve their health goals. The company fosters a remote-first, member-focused culture and is committed to service excellence.
Coordinate patient support documentation and manage case updates to ensure timely reimbursement resolution.
Investigate routine reimbursement issues and maintain accurate case records for compliance and reporting.
Collaborate with internal teams, healthcare providers, and patients to facilitate effective case management.
This company provides patient support services, coordinating reimbursement processes and access to healthcare treatments across Canada. The organization fosters a collaborative, purpose-driven environment focused on operational efficiency and employee well-being.
Manage and grow revenue within an established SMB client base through renewals, cross-sells, and upsells.
Build strong customer relationships, conduct quarterly business reviews, and advise on security best practices.
Collaborate with cross-functional teams to resolve issues and drive customer advocacy.
Keeper Security is a fast-growing cybersecurity software company protecting thousands of organizations and millions of people globally. It is a pioneer in zero-knowledge and zero-trust security, recognized for innovation in privileged access management, with a collaborative culture focused on excellence.
Handle inbound customer calls in both English and Spanish, assisting with complex situations including potential fraud-related concerns.
Provide accurate information and unbiased guidance while navigating multiple software systems during customer interactions.
Collaborate with Tier 2 and Tier 3 support teams and manage challenging interactions with professionalism and empathy.
AdNet/AccountNet, Inc. is a women-owned human capital management firm founded in 1990, providing high-quality teams and subject matter experts. The company emphasizes acceptance and belonging in its practices, processes, and relationships.
Handle inbound and outbound customer communications regarding insurance policies, billing, and policy changes.
Use active listening and empathy to resolve customer issues and identify cross-selling opportunities.
Maintain accurate records and ensure compliance while working remotely within a structured environment.
The company is an insurance provider offering products and services that help individuals and families protect what matters most. It fosters an inclusive, respectful workplace and values employees for their qualifications, contributions, and abilities.
Deliver high-quality bilingual customer support via phone, email, and live chat.
Resolve complaints, explain products/services, and maintain accurate records.
Collaborate with teams to meet service quality targets and escalate complex issues.
Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.
Assist in delivering value to customers by understanding their outcomes, challenges, and KPIs.
Support creating success roadmaps aligned with customer business goals.
Drive product adoption and education to ensure customers become Verint evangelists.
Verint is a leader in CX automation, creating a future where people and AI-powered bots work together to help iconic brands achieve business outcomes. The company is growing and diverse, bringing together passionate people to push what is possible with AI.
Handle incoming calls, client intake, appointment coordination, and document follow-up for a notary/document prep business.
Serve Spanish-speaking clients with patience, compassion, and professionalism, including sensitive situations.
Work 25 hours per week, Monday-Friday, 12:30-5:30 PM EST, using tools like Nextiva and Asana.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They offer free training, upskilling, and a vibrant community with constant support and guidance.
Negotiate hospital liens and medical provider balances to maximize client settlements under attorney supervision.
Manage a high-volume reductions caseload with precision, empathy, and strong organizational skills.
Coordinate with attorneys and closing staff to resolve outstanding items and prepare files for disbursement.
The Ward Law Group is an award-winning personal injury law firm dedicated to helping injured individuals navigate challenging times and maximize their recoveries. Recognized as a Best Place to Work, it fosters a collaborative, innovative, and high-accountability culture where every team member is empowered to grow and lead.