Manage a portfolio of Mid Market and enterprise customers in the EMEA region, partnering with them to establish clear business goals and execute success plans.
Build strong customer relationships and serve as a Wrike subject matter expert, providing guidance on work management and ensuring customers receive maximum value from the platform.
Collaborate with internal teams such as Sales, Professional Services, and Product to monitor key account metrics, identify growth opportunities, and manage churn avoidance.
Provide technical guidance and pre-sales engineering assistance to potential new customers.
Provide onboarding sessions for new customers and technical training for existing ones.
Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
JetBrains is a leading software company that strives to make the most effective developer tools. With a history spanning over 25 years, their tools accelerate production, empowering developers and teams worldwide to grow, discover, and create in an open and inclusive workplace.
Empowering your team to proactively identify and solve delivery bottlenecks.
Ensuring your team masters Wrike’s technical functionality and can translate requirements into high-value business outcomes.
Working alongside Sales to position Wrike’s services as a competitive advantage.
Wrike is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed expectations daily. We empower everyone and all work in a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. We're a team of innovators and creators who solve complex work problems and promote a hybrid work model with 2-3 in-office days per week for collaboration.
Monitor booking funnels, identify 'stuck' tasks and intervene when needed.
Use email, internal tools, and phone calls to ensure jobs get done.
Navigate complex conversations with German clients and Taskers to save cancellations and drive revenue.
Taskrabbit is a marketplace platform connecting people with Taskers for everyday home to-do's. They value innovation, inclusion, and hard work with a collaborative, pragmatic, and fast-paced culture.
Maximize revenue within assigned accounts by designing and executing strategic account development initiatives.
Develop trusted advisor relationships with customers to ensure the solution aligns with their business strategy.
Partner with internal teams to track customer needs and develop long-term retention and growth strategies.
Intradiem is on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They value a people-first culture, transparent leadership, and unfettered growth opportunities.
Monitor client’s system for new project briefs and evaluate against Statement of Work.
Translate client briefs into internal creative management tool with high technical accuracy.
Perform a final QA on all creative assets before delivery, ensuring brand standards.
Incubeta is a global marketing partner focused on driving profitable growth by bringing media, creative, data, and technology together into one integrated solution. They partner with CMOs and business leaders, and are positioned for momentum in the Americas.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Serve as the primary point of contact for client engagements, ensuring alignment.
Partner with stakeholders to drive platform adoption and strategic alignment.
Conduct business reviews to track KPIs and identify growth opportunities.
H1's mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems. Their teams harness the power of data and AI-technology to unlock medical insights, accelerate drug development, and improve patient outcomes.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Manage 1-3 strategic accounts in California and be their primary contact.
Strengthen relationships with stakeholders and understand their evolving needs.
Identify and execute expansion opportunities, including upsells and new product adoption.
Overstory uses AI and satellite imagery to pinpoint vegetation risks for electric utilities, helping prevent outages and wildfires. Their team of 100 spans the Americas and Europe, with a culture valuing diversity, climate action, and using technology for good.
Mentor and enable the team to exceed company growth and retention forecasts.
Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts.
Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and knowledge exchange.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead Project Consulting initiatives customer projects.
Be accountable for meeting annual billable target.
Serve as the primary point of contact for both customers and HSP partners.
HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. They deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.
Drives evolution of Customer Service Managers into commercially driven Customer Success Managers.
Ensures customers realize maximum business value from T Cloud Public, translating into sustained revenue growth.
Orchestrates cross‑functional execution with Sales and Services and keeps senior business leaders engaged.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They offer a wide portfolio of IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and other European countries.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, video and in person—especially where language or local context matters
Build long-term relationships by proactively engaging with your assigned accounts
Stora is a self storage software platform that helps self storage operators manage their businesses, automate processes, and drive revenue growth. They have helped hundreds of operators around the world process tens of millions in automated payments and are known as innovators in their space.
Manage a portfolio of mid-tier clients across the full customer lifecycle.
Lead implementation coordination, and ensure long-term client success through strategic engagement and program reviews.
Proactively identify opportunities for improvement and expansion.
Granicus is dedicated to building and maintaining technology that transforms the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agencies served, they empower stronger relationships between government and residents across multiple countries, fostering meaningful change for communities globally.
Lead technical discovery sessions and turn business needs into effective Wrike solutions
Build custom, technically robust demos that may involve integrations with ERP, DAM, BI tools, and AI tools
Deliver clear, compelling, value-based presentations to stakeholders at all levels, including C-level executives
Wrike is the most powerful work management platform built for teams and organizations looking to collaborate, create, and exceed every day. They bring everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike promotes a hybrid model for team members near our office hubs with 2–3 in-office days per week to foster collaboration and teamwork.
Lead complex consulting projects, managing all delivery aspects including scope, quality, resources, risk, and timelines.
Design and deliver comprehensive change management programs for Veeva Events Management rollouts and new functionalities.
Develop thought leadership, lead business development opportunities, and mentor team members to build professional capabilities.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies accelerate therapy delivery. As a fast-growing public benefit corporation, it balances stakeholder interests and supports a flexible Work Anywhere culture.
Lead business decision meetings as the SME and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer.
Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment.
Intradiem is a technology company on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They have a "people-first" approach, treating employees and customers with dignity and respect with a family-first culture.
Serve as a technical expert on Wrike’s platform, helping customers understand how product capabilities can solve business challenges and deliver measurable value.
Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms.
Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations.
Wrike is a powerful work management platform built for teams and organizations looking to collaborate, create, and exceed every day. The company aims to bring everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.