Provide guidance to engagement management staff to ensure timely, high quality delivery of implementation projects.
Ensure adherence to the Global Services Delivery Framework and operational excellence through attention to detail on project execution.
Resolve delivery challenges quickly and effectively to minimize impact on budget and timelines while maintaining customer satisfaction.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
nepf is a boutique management consulting firm focused on delivering results. They achieve this by working with Fortune 1000 companies on pressing challenges such as M&A integration and AI and digital transformation. The firm's founder has 20+ years of experience.
Participate and lead meetings with senior management and executives as the subject matter expert.
Comfortable working with technical resources and translating high-level concepts and requirements into technical language.
Extend your subject matter expertise on the Life Sciences industry and the Veeva solutions
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year and are legally bound to balancing the interests of customers, employees, society, and investors.
Empowering your team to proactively identify and solve delivery bottlenecks.
Ensuring your team masters Wrike’s technical functionality and can translate requirements into high-value business outcomes.
Working alongside Sales to position Wrike’s services as a competitive advantage.
Wrike is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed expectations daily. We empower everyone and all work in a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. We're a team of innovators and creators who solve complex work problems and promote a hybrid work model with 2-3 in-office days per week for collaboration.
Help to keep up to date and implement new features within the Veeva Regulatory suite.
Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
Drive change management methodology for our customers switching from on-premises to SaaS solutions.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.
Lead full lifecycle SaaS implementations, ensuring a smooth transition to ongoing client support.
Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met.
Serve as the primary point of contact for client project teams and stakeholders.
PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States.
Develop and execute against the strategic business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Facilitate strategy, roadmap, design, and planning workshops.
Lead technical project teams in the delivery of consulting service offerings.
Develop and promote relationships with customers and present technical solutions to C-Level executives.
AHEAD builds platforms for digital business, weaving together cloud infrastructure, automation, analytics, and software delivery to help enterprises with digital transformation. They prioritize creating a culture of belonging, valuing diverse perspectives and voices, with spaces for empowerment and change.
Drive Strategic Growth Originate and close $1M–$3M+ in consulting and enterprise training engagements
Engage senior executives (C-suite, EVP, SVP) as a trusted advisor and diagnose complex business challenges and position tailored solutions
Drive the entire sales cycle from lead generation to contract negotiation and closure, and collaborate with the consulting and training teams to design, develop, and deliver high-quality solutions
Kotter is a leading strategy execution firm that empowers organizations to translate strategic vision into tangible results. They partner with clients across diverse industries to drive transformative change, optimize performance, and achieve sustainable growth.
Lead professional services projects, providing continuity across platform functions.
Accountable for design of customer implementations, advocating for best practices.
Foster relationships with key stakeholders, driving decision making and materials.
Coupa provides a total spend management platform for businesses. They empower smarter business decisions through community-generated AI and a global network of buyers and suppliers, with a collaborative culture driven by transparency and a shared commitment to excellence.
Lead Project Consulting initiatives customer projects.
Be accountable for meeting annual billable target.
Serve as the primary point of contact for both customers and HSP partners.
HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. They deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.
Manage multiple software implementation projects, owning client onboarding from sales to full product use to ensure timely, in-scope, and budget-conscious delivery.
Serve as a product expert, configuring solutions, testing functionality, and providing best-practice consultation to customers and internal teams like Customer Success and Sales.
Build strong client relationships through proactive risk mitigation, regular check-ins for feedback, and process improvement to refine onboarding and contribute to product development.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. It is a home for mission-driven products where teams learn from each other and think holistically about the individuals and communities served.
Lead business decision meetings as the SME and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer.
Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment.
Intradiem is a technology company on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They have a "people-first" approach, treating employees and customers with dignity and respect with a family-first culture.
Provide OCM services to clients transforming their organization to adopt new technologies and business process change.
Provide leadership and guidance for clients and internal project teams.
Help manage and report on project status, progress, budget, schedule, quality, and resources
BerryDunn is a professional services firm helping businesses, nonprofits, and government agencies throughout the US solve their greatest challenges. They are a client-centered and people-first firm that has been recognized for its efforts in creating a diverse and inclusive workplace culture.
Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
Analyze workflows and identify inefficiencies to enhance operational effectiveness.
Medallion has built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. They are ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, and a Glassdoor Best Place to Work in 2024 & 2025.
Build relationships with clients and serve as their advocate by becoming a trusted adviser.
Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value.
Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs.
RainFocus is a software company that provides a platform for managing in-person, virtual, and hybrid events for Fortune 500 companies. They are well-funded, growing fast, and building a company that is changing the market.
Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.
Espresa delivers a global and all-in-one personal benefits platform for HR and people teams. With a focus on Lifestyle Spending Accounts (LSAs) and solutions focused on wellbeing, recognition, and community, Espresa powers Great Places to Work®.
Lead client implementations from initiation through completion, ensuring understanding to scope, timelines, contractual commitments, and client expectations.
Be the primary client-facing implementation lead, building relationships through responsiveness, and consultative support.
Partner with Sales during pre-sale and post-sale phases to support solution planning, requirements clarification, and implementation readiness.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters in Dublin, Ireland.
Lead implementation delivery from kickoff through go-live and transition to Customer Success, building and managing project plans to drive accountability.
Conduct structured discovery to define goals and translate requirements into a phased approach, partnering with technical teams on complex design decisions.
Ensure launch readiness and risk management, maintaining clear checklists and mitigation plans to control scope and achieve customer outcomes.
Element451 is the AI-native CRM and agent platform built for higher education. They help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation. The company is scaling, focuses on high-quality implementations as a growth lever, and maintains a culture that builds products customers genuinely love.
Serve as the functional and process expert during customer engagements.
Guide customers on configuration vs. customization and adoption of best practices.
Advise senior leaders on process optimization and AI/automation opportunities.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They provide an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations.