Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
Leverage AI and automation to enhance customer insights, forecasting, and team productivity.
This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.
Serve as the strategic operating leader for ServiceNow's Enterprise AI organization, driving operating cadence and governance.
Build executive-ready mechanisms for prioritization, decision making, and cross-functional accountability.
Develop portfolio-level visibility and measure ROI for AI initiatives in partnership with finance and AI Champions.
ServiceNow is the AI control tower for business reinvention, offering a platform that integrates AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together, aiming to free people from busywork.
Own the full commercial relationship and customer success across 5 to 15 strategic accounts, driving value, expansion, and renewals.
Go deep with transformational accounts, building executive partnerships and long-term success plans for large enterprises.
Drive NRR and cross-sell across ElevenLabs' expanding product suite, leading renewals end to end.
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model and now serve millions of users and thousands of businesses, with $781M in funding and a valuation of $11B.
Serve as the dedicated expert on AI Agent technology, engaging early in sales cycles to drive opportunities and establish technical credibility.
Lead AI Agent workshops and deep-dive technical discovery sessions to design use cases, evaluate integration requirements, and define implementation scope.
Support high-stakes AI Agent demonstrations and build financial ROI models in partnership with Sales Directors and Core SEs.
Cresta is an AI platform that transforms customer conversations into competitive advantage through conversational AI agents and real-time augmentation. Backed by leading investors including a16z, Greylock, and Sequoia, the company has raised over $270 million and is led by former Google AI executives.
Lead the commercialization and growth strategy for Granicus's AI portfolio from opportunity identification to scaling repeatable plays.
Build and lead a team of AI Advisors, Architects, and Value Engineers while partnering with Sales, Product, and Marketing.
Drive pipeline, strategic deals, and customer value through executive engagement and cross-functional leadership.
Granicus provides cloud-based solutions for government communications, website design, meeting management, records management, and digital services to bring governments and constituents together. With over 5,500 government agency customers and 300 million citizen subscribers, Granicus has been recognized on the GovTech 100 list and fosters a transparent, inclusive, remote-first culture.
Lead engineering execution for a growing AI product, establishing priorities, ownership, and quality expectations.
Manage and develop a team of senior engineers through coaching, feedback, and career development.
Partner with product and technical leadership to translate strategy into coordinated engineering roadmaps.
They develop an open-source AI product for enterprise use, focusing on privacy, security, and flexible deployment. The company is fully remote with a small but experienced team, fostering a culture of experimentation and technical excellence.
Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.
Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
Build trusted relationships with executive sponsors and become a strategic advisor.
Use AI-powered platforms to monitor customer health, predict risk, and scale your impact.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Manage enterprise customer accounts as a trusted advisor in the e-learning space, driving renewals, upsells, and customer satisfaction.
Deliver strategic presentations, executive business reviews, and build success plans to ensure customer retention and growth.
Collaborate with internal teams including Support, Curation, and Sales, using Salesforce and Gainsight to track activities and forecasts.
OpenSesame is a trusted partner for workforce reinvention in the age of AI, delivering integrated software, curated content, and expert services. The company is remote-first, values diversity and inclusion, and uses AI tools daily, with a culture of self-starters and continuous learning.
Define and own a portfolio of FROs advancing AI resilience, from defensive biosecurity to compute governance.
Source ideas, build founding teams, and coach founders on technical roadmaps and fundraising.
Serve on multiple FRO boards and represent Convergent externally with funders and partners.
Convergent Research is a nonprofit science studio that builds Focused Research Organizations (FROs) to solve technological bottlenecks. They have built over 14 high-impact scientific organizations spanning AI, biotech, and climate science, fostering a collaborative and mission-driven culture.
Lead the design, development, and continuous improvement of foundational AI capabilities for agentic AI use cases.
Define engineering standards, operating models, and governance practices to ensure scalable, reliable, and secure AI platforms.
Oversee engineering teams while partnering with product, data, infrastructure, and business stakeholders to drive AI adoption.
This company builds foundational AI capabilities for enterprise-scale agentic AI products and intelligent workflows. It operates remotely across the US, fostering a culture of innovation, engineering excellence, and cross-functional collaboration.
Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.
Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.
Serve as a trusted advisor to customers on AI/ML and contact center optimization.
Grow existing customers and acquire new logos through strategic account management.
Collaborate cross-functionally and meet bookings targets with reliable forecasting.
ASAPP delivers AI-powered customer experience solutions. It is a high-growth startup with a globally diverse team across the US, Latin America, and India, embracing hybrid and remote work.
Drive the product vision and strategy for agentic AI experiences across the portfolio.
Design and deliver AI-native products with a focus on reliability, trust, and production-grade quality.
Own product adoption, growth metrics, and continuous discovery to deliver measurable customer value.
Magnet Forensics develops digital investigative software for law enforcement and cybersecurity. With thousands of customers globally, the company fosters a supportive culture focused on learning and integrity.
Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.
Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.
Own the vision, roadmap, and delivery of the Smart Marketing Engine and Agentic AI Platform.
Partner with Strategy, Sales, and Client Services to productize AI solutions into repeatable offerings.
Lead a team to design, build, and deploy AI agents and multi-agent workflows, establishing standards for AI governance and quality.
ContinuumGlobal is an AI-enabled engagement marketing agency helping global brands deliver personalized customer experiences at scale. We have over 800 employees worldwide and a culture that values speed, curiosity, and collaboration.
Own the vision, roadmap, and evolution of AI product and agentic platform capabilities used by sophisticated global clients.
Lead cross-functional teams to turn complex business challenges into scalable AI products and repeatable solutions.
Establish standards for AI governance, security, quality assurance, and lifecycle management.
This partner company is developing next-generation AI-powered enterprise marketing technology for sophisticated global clients. It is a smaller, rapidly growing organization with a collaborative, supportive, and people-focused environment.
Own and expand commercial relationships for Siena's highest-value accounts, driving renewal and expansion.
Build durable executive trust and map account stakeholders to prevent renewal risks.
Lead cross-functional execution by turning vague customer problems into clear action plans.
Siena is the Agent of Record for consumer brands, replacing ten or more disconnected tools with a single agent that owns the entire customer journey. We are a small, fully distributed global team with a low-ego, high-standard culture, enabling fast movement and real ownership.
Lead the entire CX operation across Agent Success, Customer Care, Programs, and Systems, with over 100 employees and 800 partner agents.
Own the customer experience end-to-end, setting standards and scorecards, and bringing AI into operations for better support.
Manage capacity, cost, and the support engine including training, QA, and technology, while being the customer's voice in R&D.
Headway is building a new mental healthcare system that makes therapy affordable by automating insurance admin work. They are a Series D company with over 75,000 providers and 1 million patients served, backed by top investors, and focused on high-impact culture.
Lead end-to-end AI training and evaluation engagements, translating client objectives into project plans and quality standards.
Manage multiple concurrent projects, owning operational performance across quality, throughput, cost, and timelines.
Serve as primary client contact, leading scoping discussions, progress updates, and acceptance testing.
The company is a partner firm specializing in AI model training and data operations. It offers a collaborative, diverse, and supportive work culture with remote flexibility and team-building activities.