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• Manage complex client portfolios and coordinate technical implementations for global retail technology clients.
• Identify growth opportunities and resolve technical challenges by collaborating with Sales, Product, and Engineering teams.
• Contribute to international expansion by supporting client onboarding across North America and Latin America.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They are a remote-first organization with a collaborative, inclusive culture focused on professional development and growth.

• Guide new Connect customers through end-to-end onboarding and platform activation.
• Equip Mirakl Platform clients to independently onboard their own sellers with training and resources.
• Develop expertise in Catalog Transformer and collaborate cross-functionally to improve seller experience.

Mirakl provides an enterprise marketplace platform and operating system for businesses to compete in the platform economy. With over 750 employees across 9 offices worldwide, the company values collaboration, action, and client success.

• Own the full onboarding journey for net-new customers, from setup to live handoff with Customer Success.
• Manage multiple concurrent onboardings in a high-volume environment with 1:1 and group training.
• Drive customers to adoption and self-sufficiency, collaborating cross-functionally to improve the onboarding playbook.

Roofr provides a CRM platform for roofing businesses, integrating sales tools, payments, and material ordering. They are a successful startup with a strong culture and financials, offering growth opportunities.

• Manage a mixed Shopify and non-Shopify onboarding queue, getting every brand live quickly with clear kickoffs and proactive updates.
• Guide brands through technical setup (integrations, tracking, catalog, and payment configuration), resolving blockers before they delay launch.
• Act as the escalation point for Senior Associates and set the quality bar for troubleshooting and brand communication.

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. They recently became a unicorn with a $1.5B valuation and have a fast-paced, high-growth culture.

• Own a portfolio of high-value SMB accounts as a trusted advisor, driving retention and growth.
• Proactively expand accounts across Toptal's full portfolio, including specialized talent, HireGlobal, and AI-driven services.
• Manage the full client lifecycle, from discovery to closing expansion, while keeping accurate Salesforce data.

Toptal is a global network of top talent in business, design, and technology that enables companies to scale teams on-demand. It is the world's largest fully remote workforce, with $200+ million in annual revenue and a culture encouraging innovation, social interaction, and fun.

• Own end-to-end client onboarding projects from close of sale through launch, managing timelines and deliverables.
• Lead client-facing meetings and drive accountability across internal and external stakeholders.
• Coordinate technical integrations (SFTP/API) and maintain project records in Salesforce and SharePoint.

Drips is the pioneer of Conversational Outreach, providing human-like two-way texting and voicemail solutions that help enterprise organizations reach, qualify, and convert consumers at scale. They serve healthcare, insurance, education, financial services, and consumer brands with a remote-first, low-ego culture and a small, high-trust implementations team.

• Guide new clients through onboarding, ensuring they feel confident using our systems and understand how we help them reach their goals.
• Proactively monitor client projects to meet enrollment targets and swiftly address roadblocks.
• Build strong relationships with clients through exceptional service to encourage repeat business and referrals.

Trialfacts is a remote, entrepreneurial company at the forefront of advancing health research by helping clients recruit participants for clinical trials. They work with research teams from organizations like AstraZeneca, Harvard, and Stanford, and offer a culture of autonomy, flexibility, and growth.

• Own enterprise launches from kickoff to go-live, turning brand goals into tailored launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
• Advise brands on setup, data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.
• Partner with Sales, Solutions Engineering, Support, and Customer Success to ensure smooth handoffs and flag growth opportunities.

Okendo is a customer marketing platform that helps Shopify brands grow faster by cultivating brand advocacy and maximizing lifetime value. Trusted by 19,000+ Shopify brands, our unified suite of Reviews, Referrals, Quizzes, Loyalty, and Surveys turns one-time shoppers into revenue-driving Superfans.

• Run every customer project end to end, from kickoff to launch, while juggling multiple customers and focusing on retention and expansion.
• Keep customers aligned with prepared calls, clear agendas, and mutual success plans, and build workflows within Whippy without waiting on engineering.
• Spot expansion signals, hand warm leads to sales, and turn wins into case studies and references to drive growth.

Whippy is a communication, automation, and AI agent platform that powers calls, texts, email, and AI agents for businesses. They are a bootstrapped, profitable, fast-growing company with over 1,000 customers and a six-person customer success team that operates with a high-performance, low-bureaucracy culture.

• Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor.
• Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through.
• Become a product and customer expert, mastering Whippy's products and your customers' business to build workflows, AI agents, and automations that solve their problems.

Whippy is a communication, automation, and AI agent platform that helps businesses reach customers across calls, texts, and email. With over 1,000 businesses worldwide, we're bootstrapped, profitable, and built on high-performance, entrepreneurial values.

• Manage a portfolio of mid-market and enterprise accounts, driving renewals and identifying expansion opportunities.
• Forecast renewal and expansion pipeline with data-driven methodology and maintain CRM hygiene.
• Build multi-threaded relationships, partner with Customer Success and Sales, and own commercial negotiations.

Customer.io helps over 9,000 companies send billions of automated emails, push notifications, in-app messages, and SMS daily. They are a mid-sized, growth-oriented tech company that values empathy, transparency, and responsibility.

• Own Premier and Elite partner accounts across North America and drive revenue growth with strong forecasting.
• Build growth plans and multi-level relationships to evolve partners from product-centric to strategic.
• Equip partners with training and internal resources, using AI daily for research, planning, and forecasting.

We are a Montreal-based tech company, founded in 2006, building simple products like Workleap Agent and ShareGate that matter to users. Trusted by over 15,000 companies, we have a builder-driven culture that values speed, intentionality, and AI-powered decision-making.

• Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
• Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor in both French and English.
• Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.

Maple is Canada's leading on-demand healthcare platform, connecting patients with doctors and specialists. With over 8 million patients and 7,000 business partners, they empower bold thinking and aim to make an impact.

• Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
• Lead onboarding through renewals, including commercial negotiations and success planning.
• Collaborate with engineering and product teams to align customer goals and improve experiences.

A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.

• Build and maintain strong relationships with BPM customers to drive long-term success
• Educate customers on best practices and resources to simplify adoption and align expectations
• Collaborate with internal teams to improve the customer experience and drive retention

ConstructConnect provides construction information and software solutions, including the MasterSpec product. The Customer Success division emphasizes technical support, training, and teamwork to ensure consistent high levels of customer satisfaction.

• Own and grow revenue for some of Fly.io's largest and fastest-growing accounts.
• Handle inquiries from accounts on track to join the top customer list and turn them into relationships.
• Watch usage signals and start conversations when data shows something changed.

Fly.io builds computers for agents: fast, isolated, disposable infrastructure reachable from anywhere, at any scale. The culture is direct, non-salesy, and values honesty and written communication.

• Manage and grow a portfolio of small business clients remotely, acting as a strategic advisor to optimize platform usage and engagement.
• Analyze platform usage trends, support benefit re-launches, and identify upsell opportunities for products like mobility and recognition.
• Maintain CRM records, coordinate with internal teams, and share client insights to inform retention strategy.

Pluxee shapes the world of employee benefits and engagement by delivering personalized, sustainable experiences at work and beyond. With 5,000 experts across 29 countries, we foster an inclusive culture where diversity and uniqueness thrive.

• Lead onboarding activities for new customers, including training and adoption monitoring.
• Drive product adoption and expansion through proactive efforts and churn prevention.
• Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.

Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.

• Manage the entire customer journey for API and data product clients, from onboarding and integration to renewals and expansion.
• Act as a strategic partner helping customers use technical solutions effectively and achieve measurable business outcomes.
• Collaborate with Product, Sales, Support, Engineering, and Marketing to translate customer needs into improvements and growth opportunities.

They develop data products that help businesses build and scale innovative solutions. They are a fast-growing international team with a distributed workforce across more than 20 countries, emphasizing a remote-first culture and employee ownership.

• Own a portfolio of high-value SME clients across European markets and drive revenue growth through proactive engagement.
• Identify and execute upsell and cross-sell opportunities across Finom's product suite, including plans, card spend, invoicing, and credit.
• Monitor account health signals, use data to prioritize outreach, and manage pipeline tracking in Salesforce.

Finom is a European tech startup building an all-in-one financial B2B platform for entrepreneurs, integrating banking, accounting, invoicing, and financial management. With $346M total funding, it keeps a start-up culture focused on innovation and employee empowerment.