Source Job

• Administer and optimize the COINS Construction ERP system to support payroll and HR modules.
• Serve as liaison between business teams and IT, gather requirements, and lead system improvement projects.
• Provide user training, documentation, and troubleshooting to ensure seamless system performance.

Miller Electric Company designs, installs, and maintains advanced electrical systems, including security, AV, wireless, and building management. With nearly 90 years of experience as an IBEW signatory contractor, we foster a team-focused culture rooted in trust, collaboration, safety, and community.

• Manage project documentation and compliance records including COIs and permits.
• Support estimating and bid preparation with Procore and material takeoffs.
• Coordinate procurement, punch lists, and project closeout documentation.

20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. The company offers remote roles with free training, weekly payments, and a supportive community.

• Support and configure enterprise SaaS applications including ERP, CRM, and HRIS.
• Partner with business users to resolve support tickets and document system configurations.
• Assist with testing, data validation, and rollout of system upgrades and new features.

Electric Power Engineers (EPE) partners with power and energy clients globally, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. The company is an innovative team shaping the grid of the future through advanced energy intelligence, and offers a supportive culture with comprehensive benefits.

• Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat.
• Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.

• Play a critical role in maintaining the stability and usability of the PATH environment as first-line support for clinical users.
• Efficiently triage and resolve service requests in ServiceNow, reducing downtime and protecting data integrity.
• Work closely with application, technical, and operational teams to assess and route Oracle Cerner Millennium issues.

GDIT is a global technology and professional services company delivering solutions to U.S. government agencies. With 26,000 experts, they focus on innovation in AI, cloud, cyber, and software development.

• Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
• Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
• Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.

Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.

• Serve as the first point of contact for arts organizations, answering questions and troubleshooting complex software workflows including ticketing setup and seasonal pricing.
• Provide high-quality support across multiple channels including tickets, live chat, and phone, while meeting KPIs like response time and customer satisfaction.
• Test and verify software bugs, document issues in Zendesk and Jira, and collaborate with Development team for timely resolution.

Neon One is a leader in nonprofit software since 2004, creating intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen. The company operates with a customer-first mindset, powered by empathy, innovation, and a shared mission to empower organizations, with a fully remote collaborative culture.

• Triage, route, and resolve delivery-related support tickets to ensure efficient service.
• Serve as the first point of contact for internal teams and clients, maintaining clear communication throughout ticket resolution.
• Perform quality checks on completed tickets and ensure adherence to established workflows and standards.

Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. The company values workforce diversity and offers a competitive benefits package to support employee well-being and work-life balance.

• Provide Tier 1 and Tier 2 support for user access issues related to IAM, security policies, and cloud authentication systems.
• Coordinate help desk workflows using ITSM platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
• Submit Help Desk Performance & Support Metrics Reports detailing ticket resolution rates, user support trends, and SLA adherence.

SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry, founded in 1989. They deliver tailored solutions and trusted results to enable national security missions worldwide.

• Respond to tenant inquiries, coordinate maintenance, and manage lease documentation.
• Process rental applications, track rent payments, and assist with move-ins and move-outs.
• Provide general administrative support and update property management software.

Bullpen Talent recruits exceptional remote professionals for growing U.S. property management companies and real estate owners. They place experienced remote professionals as dedicated members of client teams, offering long-term, fully remote opportunities.

• Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
• Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
• Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.

Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009, the company has delivery centers in Canada, the US, Eastern Europe, and Latin America, with teams averaging over 15 years of experience.

• Monitor the software licensing mailbox, respond to requests, and process service requests according to performance standards.
• Work with end users on software standards, create change requests, and route tickets to stakeholders or resellers.
• Maintain license keys, install packages, and update internal tools for software contract management.

Empower AI provides AI solutions for federal government agencies, helping them enhance workforce productivity and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.

• Coordinate and manage tickets in ServiceNow, ensuring proper prioritization, assignment, and flow.
• Identify recurring patterns in ticket data and propose improvements to increase queue management efficiency.
• Prepare clear process documentation, visualizations, and monthly service reports for clients.

Software Mind develops impactful solutions for global companies. The company fosters a culture of openness, respect, and grit, with a focus on enjoyment and growth.

• Manage homeowner and board communication via phone, email, and inquiries with excellent customer service.
• Coordinate with vendors for maintenance, repairs, and service requests, tracking completion.
• Support financial tasks including payment processing, invoice management, and collections tracking.

OurAssistants connects U.S.-based HOA and property management companies with skilled virtual professionals to support community operations and administrative excellence. They foster a supportive remote work environment for their team members.

• Independently manage and resolve platform and product issues for customers, addressing challenges in application development, deployment, and integration.
• Conduct in-depth investigation, reproduction, and troubleshooting of reported issues to identify root causes within the Mendix platform infrastructure.
• Effectively communicate reported issues to R&D, Product Management, and Customer Success Managers to ensure efficient coordination and product improvement.

Siemens Digital Industries Software revolutionizes enterprise application development through its industry-leading low-code platform, Mendix. The company is a global technology leader with a collaborative, agile, and inclusive culture that promotes continuous learning and professional growth.

• Perform field walkdowns to verify equipment data and ensure CMMS accuracy.
• Review, validate, and enter technical asset data into CMMS platforms.
• Support data migration projects and maintain project documentation.

Transcat is a leading calibration and compliance services provider in North America and beyond. With over 1,000 employees, it fosters a culture centered on trust and employee growth.

• Act as the operational hub between state teams, Project Managers, and the Manager of Construction, coordinating weekly touchbase calls and ensuring effective communication.
• Maintain the construction project tracker with current status, milestones, and blockers, and prepare executive dashboards for weekly summary meetings.
• Support the construction team's meeting calendar, track action items, and maintain organized files for project documentation and change orders.

Green Thumb Industries promotes well-being through the power of cannabis. They are an equal opportunity workplace with a focus on inclusion and community impact, valuing humility, hard work, gratitude, transparency, collaboration, and a growth mindset.

• Successfully manage multiple software implementation projects through the entire lifecycle from planning to close-out.
• Report project status to stakeholders, including percent complete, milestone attainment, budget, schedule, and risk mitigation.
• Establish and maintain effective relationships with customers, internal teams, and cross-functional contributors.

Sylogist provides SaaS-based software solutions to the non-profit, government, and education sectors. They are a collaborative, enthusiastic team supporting over 2000 customers worldwide.

• Administer and optimize HubSpot CRM to ensure data integrity, workflow automation, and reporting accuracy.
• Support SDR and sales teams with outreach sequences, pipeline visibility, and opportunity tracking.
• Develop sales dashboards, performance metrics, and operational reports for leadership.

IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services since 2009. They serve public and private sector organizations with a focus on State, Local Government, and Education customers.

• Lead end-to-end transition of SCM, CMDB, and ITOM workstreams onto the ESOM contract.
• Serve as primary point of contact for VA leadership, managing schedule, risk, and cross-functional coordination.
• Develop and maintain integrated project schedule, track milestones, and manage scope changes.

IT Concepts dba Kentro is a technology solutions company that supports federal government missions, holding ISO certifications and CMMI ratings. They are a community of experts focused on teamwork and professional development, with recognition as a fast-growing company and a best place to work.