Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Handle real-time staffing coordination and same-day scheduling changes for seamless care delivery.
Serve as the first point of contact for urgent client and family needs with empathy and professionalism.
Execute operational tasks like check-ins and inbound communications adhering to company policies.
Honor is a leader in aging care innovation, providing technology and services to empower older adults to live independently. With 100,000 Care Pros delivering 50 million hours of care annually through its Home Instead brand, Honor prioritizes compassionate, tech-backed care.
Manage initial incident reports and coordinate resource dispatch for global emergencies.
Collaborate with client stakeholders and maintain accurate case records in the case management system.
Work flexible shifts including nights and weekends to provide 24/7 support.
Everbridge is a global technology company that provides critical event management and enterprise safety solutions to help organizations keep people safe and operations running. They offer a supportive and rewarding work environment with comprehensive benefits.
Maintain the full communications template library and create self-help training videos embedded in helpdesk.
Configure support tool flows and partner with Technology to send internal outage alerts, updates, and resolutions.
Manage the Teams alert channel, distribution lists, and coordinate external messaging approval with Senior Manager.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, the company has served more than 75,000 customers worldwide, touching over 160 million lives across 200 countries, and is trusted by 40% of the Fortune 500.
Serve as primary point of contact for rater support, answering tickets and resolving inquiries within SLAs.
Monitor rater well-being, identify pain points, and coordinate solutions with Operations and IT teams.
Manage account access workflows, process data using spreadsheets, and maintain SOPs and knowledge base content.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They have a global network of 500,000+ vetted experts spanning 300+ languages and locales, focusing on data integrity and workforce trust.
Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
Partner with managers to drive engagement, identify performance trends, and support continuous improvement.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.
Respond to client inquiries and coordinate travel details with accuracy and efficiency.
Maintain organized records and provide clear updates to ensure a smooth experience.
Work independently in a fully remote environment while delivering excellent service.
Aisles & Abroad is a travel services company that coordinates client travel arrangements. The company fosters a supportive and collaborative remote team environment with opportunities for growth.
Resolve escalated customer issues rooted in provider data or processes using CRM software.
Provide analysis and research into complex customer issues requiring in-depth data investigation.
Collaborate with operations, product, and development to recommend process improvements and technical solutions.
Fleetworthy provides a complete technology suite for fleet readiness, combining safety, compliance, toll management, and weigh station bypass solutions. Trusted by 75% of top North American fleets, they support millions of vehicles and are recognized for innovation and leadership.
Proactively manage delayed and failed deliveries, coordinating with delivery partners and stakeholders to ensure timely resolution.
Use tools like HubSpot, Slack, and internal dashboards to monitor dispatch operations and escalate systemic issues.
Maintain detailed records of dispatch activities and collaborate with team members to improve delivery processes.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup, along with proprietary delivery optimization technology. Headquartered in NYC and Tel-Aviv, the team combines decades of restaurant tech experience with seasoned executives to build an industry-changing delivery system.
Provide fast, empathetic, and reliable customer support via chat and email.
Triage and escalate issues with structured repro steps and context to engineering.
Ensure SLA compliance and help absorb volume spikes during peak periods.
Beside is rebuilding the phone from the infrastructure up, making it carrier-grade and AI-native to understand and act on conversations. They operate with a written-first, public-first culture and are in a critical growth phase.
Provide global assistance and emergency response to client situations worldwide.
Manage incident reports, coordinate resource dispatch, and handle communications.
Work flexible shifts including days and nights in a 24/7/365 environment.
Everbridge is a global provider of critical communications and enterprise safety solutions, empowering organizations to anticipate and respond to critical events. The company is a technology-driven organization with a global team focused on resilience.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Coordinate implementation milestones, trackers, and documentation.
Facilitate communication between Project Managers and Technical Consultants.
Maintain dashboards and improve delivery processes.
Granicus is a technology company that builds and implements digital solutions for government agencies, aiming to bring governments and constituents together. With over 25 years of experience, they serve 5,500 government agencies and 300 million citizens, and have been recognized on the GovTech 100 list.
Provide first-line technical support to customers via live chat and ticketing, investigating complex issues and reproducing scenarios in real time. - Collaborate with Engineering to resolve product issues and improve the platform experience. - Manage high-volume real-time chats with rapid response times while maintaining high CSAT scores.
SpotMe is a B2B event platform that helps enterprises deliver CRM-connected experiences across in-person, virtual, hybrid events, and webinars. They operate with a global team and emphasize customer support as a competitive advantage.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
Handle issues and complaints, and maintain policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.
Coordinate vacation travel arrangements including flights, hotels, cruises, resorts, and transportation.
Organize detailed travel itineraries to ensure all vacation components are accurately planned.
Support travelers with itinerary updates and travel-related questions before and during trips.
We are a company that coordinates vacation travel arrangements and logistics for clients. We offer a flexible remote work environment and a supportive team focused on professional development.
Resolve complex logistical issues independently, including sourcing coverage for oversized shipments and de-escalating customer situations.
Exercise independent judgment to anticipate complications and proactively solve problems.
Maintain performance metrics and communicate proactively with customers, drivers, and agents.
Airspace is a tech-enabled freight forwarder that uses AI to deliver mission-critical packages like organs and aircraft parts. The company has raised over $140 million and is recognized as a top startup employer with a global team and a culture of transparency and impact.
Respond to customer inquiries via phone, email, and chat in a timely, efficient, and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community, providing benefits and exclusive offers. The company is expanding and seeks a compassionate customer support representative to join their team.
Respond to online inquiries related to travel services, scheduling, and reservations.
Assist with coordinating travel details based on client preferences and provide timely updates.
Maintain accurate records and deliver a consistent positive client experience.
Aisles & Abroad is a travel services company that provides customer support and coordination for travel-related inquiries. The company offers a supportive remote work environment with structured onboarding and opportunities for growth.