You own the long-term partnership with higher education institutions, setting strategic direction and aligning goals with the PeopleGrove platform.
You lead a team of Engagement Managers to drive adoption and ensure renewal outcomes across your portfolio.
You serve as the senior point of contact for institutional leadership, advocating for client needs internally and tracking performance metrics.
We are the trusted leader in student and alumni lifecycle engagement, helping colleges and universities drive real outcomes. With over 16 years of industry leadership and a dedicated team of over 100 professionals, we offer innovative software solutions and foster a collaborative, purpose-driven culture.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Support senior management in direct sales functions and coach team members.
Liaise with Sales Trainer to build a high-performing team and collaborate for excellent service.
Set employee objectives, monitor performance, and assist in hiring and evaluations.
Kapitus is a reliable name in small business financing, acting as both a direct lender and marketplace. The company is fast-paced, with self-directed teammates, and offers great benefits, competitive pay, and growth opportunities.
Build strong customer relationships and conduct routine account performance reviews.
Renew and expand customer contracts while meeting and exceeding quotas.
Deliver training sessions and advise on best practices to ensure customer success.
Signal Vine is a higher education AI messaging platform that uses AI and workflow automation to personalize student engagement and improve enrollment and retention. Founded in 2013, the company has a rewarding culture that promotes teamwork, growth, and features a pet-friendly office.
Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.
Lead strategic growth and operational excellence of client services.
Foster strong client relationships and optimize internal operations.
Oversee key functions like people ops, finance, and project management.
Salesberry Group is a financial, people, and operations firm serving progressive political organizations. The company is a small team focused on equity and sustainability, with a collaborative culture.
Lead and execute sales cycles in higher education, building pipeline and closing deals.
Coach and develop team members through structured inspections and feedback.
Drive pipeline hygiene, CRM discipline, and accurate forecasting with deal risk analysis.
Mantra Health is a digital mental health provider partnering with colleges to offer virtual mental health services. The company supports over 1.3M students across 150+ campuses, has raised over $34M, and fosters a collaborative, empathetic culture.
Drive student lifecycle outcomes across university portfolios through strategic leadership and operational excellence.
Manage team performance, execute retention strategies, and monitor data to meet retention, satisfaction, and graduation targets.
Serve as escalation point for program-level performance, student risk, and institutional concerns, overseeing 5-6 managers and up to 9,000 students.
2U partners with top universities and companies to deliver online education programs, accelerating careers and transforming lives. As the parent company of edX, it powers thousands of higher education offerings and employs a diverse global workforce.
Guide users through onboarding and adoption to integrate AlphaSense into their workflows.
Drive engagement through warm outreach and live sessions to increase platform usage.
Collaborate with account managers and product teams to improve client experience and share insights.
AlphaSense delivers AI-driven market intelligence and search to empower professionals in decision-making. The company has over 2,000 employees globally, trusted by 6,000+ enterprise customers, and emphasizes a collaborative and innovative culture.
Establish yourself as a trusted advisor to drive client success, renewal, and growth for mid-to-large enterprise accounts.
Lead day-to-day client communication, deliver performance reporting, and provide strategic campaign insights.
Manage client health, revenue forecasting, and partner with account managers to identify expansion opportunities.
Drips helps big brands drive 1:1 conversations with large audiences using an AI-powered conversational outreach strategy. Founded in 2016, we are well-funded and foster a community-driven culture centered on core values like Happiness, Team, Lean, Passion, and Improve.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Manage client onboarding and ensure successful implementation of VALD systems.
Build strong relationships with clients through online and occasional face-to-face interactions.
Identify client support needs and opportunities for growth while managing multiple assignments.
VALD is a world leader in allied health technology, providing innovative human-measurement tools to over 10,000 clients globally. They have grown to over 300 team members across 35+ countries, fostering a down-to-earth, inclusive, and vibrant culture.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Develop and nurture relationships with clients to ensure successful campaigns.
Be a trusted advisor on our DemandFactor offerings.
Collaborate with internal experts and sales to deliver excellent results.
We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.
Own the successful delivery of key client projects from kickoff to completion.
Build strong, trust-based relationships with clients as a strategic partner.
Lead cross-functional teams across strategy, content, design, paid media, and web development.
Terra is a digital marketing and creative agency that helps organizations reimagine and deliver their most ambitious digital projects and marketing strategies. The team is innovative, tech-forward, and creative, with a focus on collaboration and work-life balance.
Owns the operational backbone of Client Success and Technical Account Management, ensuring platforms, reporting, and programs enable exceptional client experiences.
Drives AI innovation and cross-functional projects to improve client engagement and operational efficiency.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company continues to innovate its product offerings and is committed to client success.
Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.
ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.