Manage and develop existing client accounts to ensure satisfaction and generate referrals and new business opportunities.
Oversee the entire RFP process from identification to submission and follow-up, while managing case study portfolios.
Achieve individual KPIs and targets quarterly and annually, while advising clients and negotiating contracts.
The Medicus Firm (TMF), part of M3USA, is a national healthcare recruitment firm focused on providing efficient and effective recruiting services to hospitals and healthcare employers nationwide. One of the largest physician recruitment companies in the US, TMF has won the Best of Staffing Client Satisfaction award nine times and fosters a collaborative, award-winning culture.
Own the success, retention, and growth of a portfolio of health plan clients.
Lead recurring client meetings, executive business reviews, and performance discussions.
Identify client risks, performance gaps, and emerging needs, and drive plans to address them.
Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.
Serve as the primary relationship owner and operational point of contact for a strategically significant client account.
Coordinate weekly operational meetings and monthly executive business reviews to align on performance and priorities.
Prepare and deliver accurate quotes and proposals while coordinating with internal teams to develop scopes of work.
Puma is a managed services provider delivering IT solutions and support to businesses. The company fosters a culture of ownership and accountability with a focus on building trusted client relationships.
Own the entire client relationship post-sale, including success plans, executive engagement, and commercial relationships.
Drive timely renewals and expansion by partnering with clients to align technology and expertise with their goals.
Collaborate cross-functionally with Sales, Product, and Engineering teams to advocate for client needs and ensure success.
Cordial is a marketing platform that helps brands like PacSun and Forbes send personalized messages to drive revenue growth. They foster a culture of transparency, collaboration, and continuous improvement within a passionate, growing team.
Lead seamless implementations and coordinate cross-functional go-lives.
Drive high-impact onboarding through launch strategies and engagement campaigns.
Own ongoing employer relationships as the strategic account owner.
We are building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges. We onboard 1,000 new patients daily, conduct 30,000 virtual visits per week, and are backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective.
Manage a portfolio of mission-driven clients, guiding them from onboarding to long-term success on the UpMetrics platform.
Build genuine relationships with client teams and serve as a trusted advisor on impact measurement and data best practices.
Drive revenue through renewals, expansions, and referrals while leading success planning and quarterly business reviews.
We provide an impact reporting platform combined with expert services to help mission-driven organizations collect, analyze, and learn from their data. We are a remote-first team with a culture of collaboration, integrity, and continuous improvement.
Partner with senior team members to leverage account management systems and dashboards to identify opportunities for revenue growth.
Consult with clients on planning, executing, and analyzing tailored engagement strategies to drive member activation and retention.
Lead client engagement initiatives, collaborating with Marketing and cross-functional teams to design events and support new account implementations.
Crossover Health is a national, team-based medical group delivering an innovative Primary Health model that integrates primary care, physical medicine, mental health, and more. The company focuses on wellbeing and prevention, and it is building a community of members that embraces healthcare as a proactive part of their lifestyle, fostering a collaborative and interdisciplinary culture.
Support day-to-day delivery of client projects, including timelines, status reports, meetings, and documentation.
Build positive client relationships and provide responsive, organized project support.
Collaborate with cross-functional teams to coordinate projects from briefing through delivery and track budgets and progress.
Nucleus Global is a global leader in the medical communications space with a portfolio of 90-plus clients across Europe, US, and APAC. It is part of the Inizio Medical group, offering a friendly and informal working environment with Friday socials, wellbeing weeks, and Town Hall events.
Act as the strategic post-sale leader for a portfolio of healthcare accounts, building trusted relationships and aligning stakeholders on measurable outcomes.
Lead large-scale client initiatives end-to-end, managing timelines, escalations, and cross-functional collaboration to drive successful implementation.
Analyze customer workflows to identify inefficiencies and implement process improvements that maximize value and ensure long-term adoption.
Medallion is a healthcare technology company that provides a provider operations platform to automate licensing, credentialing, payer enrollment, and compliance monitoring for healthcare organizations. With over 400 employees and recognized as a top workplace, Medallion is backed by $130M in funding and is one of the fastest-growing startups in the industry.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Oversee all aspects of planning and execution of client patient adherence and medical education projects.
Communicate with clients and leadership, maintain client relationships, and drive implementation strategies.
Develop project schedules, conduct data analysis, manage vendors, and lead internal and external status meetings.
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health. With more than 30 years of experience, they are a leading provider of patient and healthcare professional engagement solutions.
Serve as the customer's primary point of accountability from contract signing through the entire relationship, managing a portfolio of enterprise accounts.
Lead data connector builds, platform configuration, and cross-functional coordination to ensure on-time delivery and adoption.
Drive value realization through regular touchpoints, Quarterly Business Reviews, and proactive risk management to maintain account health.
Arcadia is a healthcare technology company that transforms complex, diverse data into a unified platform to help organizations deliver better care, boost revenue, and lower costs. The company is a fast-growing market leader in population health management software, recognized by industry analysts like KLAS and Forrester, and offers a dynamic, mission-driven culture.
Manage projects from brief to delivery, ensuring timelines, budgets, and quality standards are met.
Build trusted client relationships and coordinate cross-functional teams for seamless project delivery.
Manage project finances including estimates, tracking, reconciliation, and forecasting.
Nucleus Global is a global leader in medical communications with locations across Europe, US, and APAC, serving over 90 clients. It is part of the Inizio Medical group, which includes three top medical communications companies, offering unmatched scale and expertise.
Support the success and satisfaction of employer clients by driving enrollment, engagement, and retention.
Build and maintain strategic account plans, monitor client health, and identify opportunities for growth and expansion.
Collaborate with channel partners, sales, and cross-functional teams to deliver measurable business outcomes and seamless client experiences.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.
Ensure customer adoption and success by providing advice, risk mitigation, and executive alignment.
Collaborate with sales, support, and engineering teams to manage accounts and drive growth.
Develop long-term relationships with stakeholders and deliver executive business reviews to maximize value.
nCino is a financial services technology company transforming the industry through bold innovation and relentless execution. They are committed to inclusion and equality, fostering a culture where employees can bring their authentic selves to work.
Act as a trusted advisor and primary contact for assigned client relationships, driving adoption and value realization.
Own the client lifecycle from onboarding to renewal, collaborating cross-functionally to ensure satisfaction and growth.
Monitor client health, identify risks, and coordinate resources to mitigate issues and foster long-term success.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is an equal opportunity employer focused on client success and inclusivity.
Lead day-to-day project management for partner implementations, tracking milestones, dependencies, and open items.
Prepare polished partner-facing materials including project plans, presentations, and decision logs.
Coordinate cross-functionally with clinical, operations, finance, legal, and provider operations teams.
Chamber Cardio is rebuilding the cardiology system by partnering with independent cardiologists to improve outcomes through technology and operational tools. As a growing startup, they value low ego, empathy, courage, ownership, and grit.
Deliver exceptional service to assigned clients by building strong relationships and demonstrating ROI throughout their lifecycle.
Develop and execute comprehensive Client Account Plans based on deep understanding of Intelerad's products and clients' healthcare IT needs.
Monitor client health indicators, engagement levels, and product adoption to proactively identify risks and coordinate mitigation efforts.
Intelerad provides medical imaging solutions that streamline information flow and simplify complex processes to improve patient outcomes. With nearly 800 employees across four countries, the company fosters a collaborative culture focused on innovation and client success.
Support end-to-end implementation for strategic partnerships, coordinating cross-functional teams and timelines.
Manage project plans, track risks, and ensure successful launches across multiple concurrent projects.
Serve as a point of contact for partners and internal stakeholders, facilitating communication and documentation.
Synapticure is a specialty care and life sciences company focused on neurodegenerative diseases. It is a remote-first company with a team distributed across the US.
Manage post-sale success and retention of assigned clients as a trusted advisor to operational leadership.
Build client success plans, coordinate cross-functional teams, and drive resolution of escalated issues.
Identify product gaps and attrition risks, complete reporting, and support data activities for client goals.
SmithRx is a venture-backed health-tech company disrupting pharmacy benefit management with a modern drug acquisition platform. Since 2016, it has onboarded hundreds of thousands of members and fosters a mission-driven, collaborative culture.