Implement secure, compliant client environments using industry standards and best practices.
Support onboarding projects from discovery through cutover and handoff to Support.
Contribute to Technical Project Plans in partnership with Senior Project Engineers and Project Managers.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they have grown through their focus on service and value ownership, execution, growth, intelligence, and camaraderie.
Serve as the primary point of contact for clients throughout the project lifecycle.
RedHelm is redefining what it means to be a technology partner by delivering industry-leading offensive and defensive cybersecurity alongside full-stack IT services. At RedHelm, they are building an environment where innovation, accountability, and collaboration drive meaningful outcomes.
Lead consultative discovery engagements and executive workshops.
Architect and position observability and infrastructure intelligence solutions.
Enable reseller and channel partner technical teams through onsite and remote engagements.
BlueCat is a key player in Intelligent Network Operations, offering a combination of systems of understanding and change. They have an award-winning culture with "Great Place to Work" certification and are recognized as a top workplace in Canada.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.
GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.
Manage platform operations, analyze support requests, and prioritize technical resources.
Lead client operational status reviews, build relationships, and ensure client satisfaction with Managed Services.
Assist with commercial documentation, track project run rates, and identify relationship expansion opportunities.
TTEC Digital pioneers engagement and growth solutions to fuel exceptional customer experience (CX). It has over 1,800 employees. TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Drive projects delivering decisioning, analytical, fraud detection, and identity solutions for top financial institutions.
Guide planning and daily coordination with partners, providing professional client consulting tailored to varying technical proficiencies.
Manage subject matter experts and priorities, reporting to the Senior Manager of Process Improvement.
Experian is a global data and technology company that powers opportunities for people and businesses across various markets like financial services and healthcare. It has an award-winning, inclusive culture and a team of approximately 25,200 people operating in 32 countries.
Own IT help desk end-to-end, including equipment provisioning and break-fix.
Manage and mature the productivity stack, such as Google Workspace and Slack.
Ship an IT strategy and capability roadmap within your first 90 days.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk with backing from leading investors and a team of 200+ people.
Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
Act as the final escalation point for complex IT Engineering and Helpdesk issues.
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.
Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Lead the evaluation, adoption, and execution of technology initiatives.
Recruit, mentor, and motivate a high-performance operations staff.
Drive operational excellence through structured incident, problem, and change management practices.
Business Wire is a press release distribution company. The company's total rewards include remote work, health benefits, fitness allotment, and a 401(k) plan.
Engage senior client stakeholders to understand business priorities.
Partner with Sales to qualify opportunities and define pursuit strategy.
Provide thought leadership on Digital Workplace trends and strategies.
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. They provide cloud, AI, digital workplace, logistics and enterprise computing solutions helping clients challenge the status quo and unlock their full potential.
Own Nexthink's most important and complex enterprise relationships.
Drive renewals, expand platform adoption, and build multi-threaded, CxO-level relationships.
Connect Nexthink's capabilities to reducing IT costs and improving employee productivity.
Nexthink is the leader in Digital Employee Experience, giving enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Provide remote IT support to over 4000 users across the business.
Partner with People Team to process changes, onboarding and offboarding requests.
Install, configure, and troubleshoot software packages - including operating systems and 3rd party applications.
National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted debt relief provider. They have assisted over 450,000 people, settling over $10 billion in debt, rated A+ by the Better Business Bureau.
Delivery Management: Orchestrate end-to-end technical and operational delivery of the BetterUp platform, ensuring client requirements are understood and scoped effectively while contributing to strategic planning for enhanced client outcomes.
Client Relationship Management: Establish and maintain strong post-sale relationships with executive and operational client leadership, acting as the primary point of contact for service delivery needs to ensure superior client experience.
Governance and Risk Management: Design mechanisms to monitor delivery efficacy and value realization, develop continuous improvement strategies, and manage issue escalation and risk practices with client stakeholders.
BetterUp is a company focused on human transformation and professional coaching, providing a platform for personal and organizational development. It fosters a fun, inventive, and soulful culture with a team that values collaboration and employee support through personal coaching.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has a highly-engaged, passionate, and diverse culture, operating in all 50 states and partnering with most major health insurance plans.
Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.
Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.