Act as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services.
Work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises.
Increase customer satisfaction, value, retention, and expansion of Unit 42’s security footprint.
Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life. They are a company built on challenging and disrupting the way things are done, looking for innovators committed to shaping the future of cybersecurity. This role is remote.
Execute the vision and plan for the Professional Services and Technical Projects department.
Coordinate with Engineering and Product to influence the product roadmap.
Collaborate with the VP of Sales and Customer Success to support the entire customer journey.
Leap Tools builds solutions for the interior décor industry, serving customers in over 80 countries, including major companies like Home Depot and local retailers. Recognized by Deloitte as one of the fastest-growing tech companies, they foster a culture of ambitious challenge-seekers.
Build a team culture of customer value, high performance and accountability.
Hire and develop a team of expert Managers that are able to recruit, coach and develop top talent and consistently achieve quota.
Design the upmarket AM methodology including value delivery, expansion strategies and renewal motions.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team where many have found success without prior security experience.
Act as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience.
Own and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals.
Partner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands and is backed with over $250M in funding.
Drive high net revenue retention through trust and outcomes.
Whippy is transforming how companies engage with customers using intelligent AI Agents, and helps businesses replace manual workflows with scalable, intelligent systems. They work closely with enterprise staffing and workforce organizations. The company values long-term success, retention, and expansion.
Acting as the technical liaison with Red Canary’s enterprise customers
Working closely with Sales and Customer Success to align technical use cases with business value
Documenting, tracking, and advocating for customer’s feature and support requests
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. They build high-performing teams that can make an impact quickly and with high quality, fostering a culture of execution centered on customer obsession, collaboration, ownership and accountability.
Manage a team of engineers across geographical locations.
Define technical cloud Post strategy and long-term roadmap for the platform.
Lead automation initiatives for software and Cloud infrastructure deployments.
NBCUniversal is a leading media and entertainment company creating and distributing world-class content across film, television, and streaming. They own brands like NBC, Telemundo, and Peacock, and operate theme parks, with a focus on improving communities and fostering an inclusive culture.
Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
Apiiro is a fast-growing startup at the forefront of application security. Their cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks.
Engage deeply with GSI testing leaders to understand challenges.
Champion Test Cloud as a strategic, fully managed cloud testing platform.
UiPath believes in the transformative power of automation to change how the world works, creating category-leading enterprise software. They are a fast-moving, fast-thinking growth company that values curiosity, generosity, and a caring attitude towards each other and their larger purpose.
Configuring ServiceNow Platform based on leading practices.
Participating in workshops to assess current processes.
Designing and delivering ServiceNow solutions with a technical architecture.
ServiceNow is a global market leader that provides innovative AI-enhanced technology. They bring intelligent cloud-based platform to empower organizations. With over 8,100 customers, including 85% of the Fortune 500, ServiceNow connects people, systems, and processes.
Lead the platform work in our Modernization lane - Azure environments, CI/CD, observability, and safe releases.
Contribute to backend services in C#/.NET to support reliable delivery.
Mentor domain-expert engineers transitioning to modern stacks and practices.
They are a mature software company with a long history of serving county and city government customers. Their product portfolio spans ~40 Windows-based client/server applications, from VBA extensions to standalone VB.NET tools, and they are now consolidating these into a modern SaaS suite.
Onboard new customers and introduce them to our products and support processes.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. As the company that publishes Ubuntu, they are changing the world of software with 1200+ colleagues in 75+ countries.
Oversee and contribute to the creation of solutions and architectures for high-volume and high-transaction applications.
Oversee the work of the software engineering and QA teams while able to write code and lead code reviews.
Mentor engineers, enhance our Agile posture, and plan SCRUM teams, hire talent and collaborate closely with other members.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.
Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
Develop a strong understanding of customers intelligence goals to define and deliver high-value, measurable outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success
Recorded Future is the world’s most advanced, and largest, intelligence company, serving over 1,900 clients worldwide. They have over 1,000 intelligence professionals and embody core values of having high standards, practicing inclusion, and acting ethically.
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.
This is a doer role, acting as the technical bridge between clients, product, and engineering.
Translate business requirements into reliable system configurations and proactively identify opportunities to improve processes and automation.
Own and execute technical platform setup and configuration for clients.
SaaS Talent is a recruiting, business development, and growth partner with 20+ years of experience in SaaS and Hi-Tech. They help companies scale and transform their business by streamlining sales, marketing, and operations, hiring ideal talent, and getting funding, having worked with 100+ companies.
Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California, that transforms contact centers into strategic assets with its AI-native platform, leveraging advanced technologies such as Large Language Models. Level AI is consistently updated with the latest AI innovations to enhance customer experience and drive growth.
Lead technical discovery with prospects, uncovering requirements and mapping them to Rossum capabilities.
Deliver tailored demos that communicate value in a clear, customer-oriented way.
Translate customer needs into scalable solution architectures and implementation scopes.
Rossum is on a mission to eliminate manual document processing using AI. They foster a collaborative and supportive environment where ownership and initiative are encouraged.
Lead technical discovery, demos, and validation to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
Collaborate with New Business Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world.